ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
- Request Cataloging: Streamlines service requests efficiently.
- Knowledge Management: Enhances information sharing and resource access.
- Incident Handling: Smooth and effective incident resolution.
- Workflow Automation: Supports flexible and adaptive process flows.
- Integration Capabilities: Seamlessly integrates with existing systems.
- IT Service Management: Comprehensive management features for IT services.
- Low-Code Environment: Allows for simple and rapid application development.
- Custom Scripting: Offers tailored scripting for specific needs.
What benefits can be achieved?
- Efficiency: Boosts operational efficiency with integrated workflows.
- Scalability: Supports growth with scalable solutions.
- User Experience: Provides a smooth and intuitive user experience.
- Automation: Increases productivity with automation capabilities.
- Data Management: Enhances data handling and report generation.
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
-
Strong Language Capabilities: Essential for document reading and interpretation.
-
Straightforward Workflow Design: Provides ease of use for individuals with basic BPM knowledge.
-
Detailed Automation Building: Design studio allows comprehensive workflow definitions and scenario planning.
-
Effective Monitoring: Control room supports detailed automation oversight.
What ROI should users expect?
-
Efficiency in Task Automation: Automates repetitive tasks in back-office services.
-
Enhanced Process Integration: Facilitates automation by integrating data inputs in insurance sectors.
-
Support for Process Mining: Aids in generative AI initiatives and process transformation.
-
Complex Project Management: Useful in managing large-scale migration projects.
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
