We performed a comparison between ServiceNow Discovery and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"ServiceNow Discovery works better than other products I've used."
"The initial setup is pretty straightforward."
"The initial setup is pretty easy."
"This solution provides excellent insights."
"We can scale the solution."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"They can expand on the plugins for some of the other tools."
"ServiceNow Discovery should improve its cloud capabilities."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"Improvements are required with the scripts used to collect the information from servers."
"The solution is too high priced."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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ServiceNow Discovery is ranked 7th in IT Asset Management with 36 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. ServiceNow Discovery is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Lansweeper, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our ServiceNow Discovery vs. SymphonyAI IT Service Management report.
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