Savision Live Maps vs Splunk ITSI (IT Service Intelligence) comparison

Martello and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Martello is ranked #89, while Splunk is ranked #9 with an average rating of 8.2. Martello holds a 0.1% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 100% of Martello users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Savision Live Maps

Read 1 Savision Live Maps review

146 Views
98 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

1,739 Views
1,055 Comparison Views

97% willing to recommend

Savision Live Maps

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between Savision Live Maps and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: April 2025).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

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Helped 851,174 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Savision Live Maps

Ranking in Application Performance Monitoring (APM) and Observability

89th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Savision Live Maps is 0.1%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Morne' O'Kennedy

Lead specialist at OKCIUS (Pty) Ltd

Helpful dashboard, and the ElasticSearch feature helps to identify problematic components

Savision continuously develops new modules to allow further integration, so the only item would continue with this effort to allow more-and-more systems to integrate into this platform. Perhaps more focus can be done on the CMDB portion and bi-directional communication to the ITSM system, but this is a small portion.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This helps to centralize multiple monitoring solutions and streamline integration into ITSM."

"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."

"Having a structure on how to resolve incidents is the most valuable aspect."

"The solution has been stable."

"The most valuable features are the service analyzer and Glass Tables."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"Alerts and episodes are valuable to me."

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Perhaps more focus can be done on the CMDB portion and bi-directional communication to the ITSM system, but this is a small portion."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Splunk ITSI is expensive."

"It would have been good if the product cost was much lower."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk ITSI is expensive."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk ITSI is expensive compared to other tools."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

14%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

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Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Download Savision Live Maps product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

April 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Live Maps

No data available

Overview

Business Service Management Visualization & Grouping Tools for Microsoft System Centre

Martello

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Municipality of Alphen, Farah Leisure Parks Management LLC, Mail Technology, Austria Card, SMR Automotives

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

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Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: April 2025.

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