Find out what your peers are saying about Salesforce, Qualtrics, ServiceNow and others in Customer Experience Management.
| Product | Market Share (%) |
|---|---|
| Salesforce | 7.3% |
| Satmetrix Net Promoter | 0.5% |
| Other | 92.2% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 7 |
| Large Enterprise | 16 |
Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.
Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.
What are Salesforce's most important features?Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.
Use your NPS as the key measure of your customers’ overall perception of your brand. Because NPS is a leading indicator from growth, it provides the best anchor for your customer experience management (CEM) program. Complement NPS with other metrics and insights from various points along the customer journey, and you have a comprehensive, actionable view of your customer experience performance.
Our complete customer experience management software, NICE Satmetrix NPX, has you covered for every aspect of your work. Use it to collect real-time feedback, sure, but also for so much more. Analyze and report on your data (even text), share and collaborate companywide, drive follow-up actions, and get the clear-eyed knowledge you need to prioritize and plan.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
