We performed a comparison between Salesforce Sales Cloud and UiPath based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most valuable features are performance and integration."
"The reporting features are useful."
"Contact records are most valuable."
"It is a very stable solution."
"The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution."
"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"With the help of the library and with the help of the forums, developers can focus and it is easy to learn."
"I love it for the deep artificial intelligence that it has. It has the AI to recognize the processes, analyze all the workflows through user interactions, and discover automation opportunities. It is very intelligent in these aspects."
"Implementing AI in our automation has significantly enhanced the accuracy of our operations."
"UiPath has the simplest low-code user interface that I've seen in my professional life."
"Some processes are very complex and very long, and sometimes it is very hard for a human to implement them manually. AI has enabled us to automatically solve those processes that would not have been doable by a human."
"The main focus was improving efficiency. Once you focus more on redundant paths, having a bot doing it over and over again, that eliminates human error every now and then. There is definitely a huge ROI in that. Our main focus was low-hanging fruit. By low hanging fruit, I mean the redundant processes that users are just annoyed by when they go in every day and have to do it. There has definitely been a huge ROI because we are trying to free up a lot of the project managers for construction to do more focused stuff there rather than job cost details."
"If I need something, I go to my account managers, who are nice people. They respond back quickly and get back with a lot good options, which I like."
"People, in their careers, can become relevant again. If they are in a dying industry or disrupted industry, they can get into something that's growing rapidly. If you have a computer, and a decent internet connection, you can have a new career in a fairly short amount of time."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"The solution can be difficult to understand for customers of Salesforce."
"Salesforce Sales Cloud could improve by allowing some customization of the processes with coding to avoid the problem of memory. When we use only flows in the process, which can become large flows, they are more complicated to debug and also for maintenance. It's better to invoke some Apex classes to make the process better."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"The solution is secure. However, they could always improve on security."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"Sometimes, the company's processes are very complex, and it's very hard to implement UiPath."
"When it comes to decision-making, the robot will work based on what we feed it. It will not take any decision at runtime the way a human can. If they can put more intelligence in the robot for decision-making, it will definitely be beneficial for us. For example, if something is not working and it can dynamically decide at runtime what would be the next step, it will be beneficial."
"I would really like the ability to bring OCR connectors into Studio X, if possible. Right now we're only using OCR and Studio as that's where the plugins are available."
"I would like more script access to the flow of activity, so we can try to see a text version of what we have in the user interface."
"Exception handling and exception details can be much better and more user-friendly."
"The UiPath Community Edition lacks some key features that developers find essential for learning and building their knowledge base before transitioning to the paid Enterprise Edition."
"They should include new machine learning and AI algorithms for better forecasting and analytics."
"I would like them to continue to build and make Studio easier to use for non-technical people."
Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 760 reviews. Salesforce Sales Cloud is rated 8.4, while UiPath is rated 8.8. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle Fusion Service, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and Pega Robotic Process Automation.
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