There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges. The inability to download specific asset details directly from the Power BI portal is a drawback, particularly for non-technical users, though it provides high-level executive summaries. The reporting model should be enhanced so that we have the flexibility to download. We have requested a few features, and they are open to accepting those requests. It needs ITSM improvements. It has out-of-the-box integration with ServiceNow, but the customer is using BMC Helix ITSM. We would like an integration with BMC Helix ITSM. When uploading CSV files without an out-of-the-box connector, duplicate entries for assets occur. We have already reported this to them, but we are not sure when they will fix it. It will significantly benefit if we can directly upload business context information from CMDB without manual merging efforts. It can also have automatic remediation capabilities through SCCM or something else.
