We performed a comparison between Microsoft Endpoint Configuration Manager and Quest KACE Systems Management based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Because users of Microsoft Endpoint do not mention a clear and proven ROI, Quest KACE Systems Management comes out on top in this comparison.
"There is a single pane of glass for user access and a single sign-on facility for the user. If you have already logged in to Microsoft Azure or on-premises, you can redirect directly to Microsoft Endpoint Manager, monitor all your security threats, and analyze the data associated with the application in a single, unified way."
"We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
"I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."
"Technical support, in general, has been quite helpful."
"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
"The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision."
"The solution is stable."
"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
"The product is useful for patch management."
"There is a faster time to rollout. If we get a new PC, it can be ready for productivity right away."
"The solution is highly scalable."
"This solution helps us by automating the patching of our system."
"The most valuable features are application deployment and task-sequenced imaging."
"Microsoft Endpoint Configuration Manager is valuable in keeping our systems updated. We are able to send updates to all the systems. Additionally, the Intune integration is helpful."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
"The most valuable feature of Microsoft Endpoint Configuration Manager is patch management."
"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."
"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."
"This solution makes it easy to control assets and upgrade all types of software."
"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."
"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."
"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."
"In future releases, I would like to see better integration with Apple products."
"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."
"The product needs to upgrade itself when the server is overloaded."
"When somebody has a customized application or their own company's application, we cannot deploy that application."
"It would be better if reporting were more user-friendly. I would like to see an upgrade in the reporting structure in the next release. At the moment, you have to use an SQL query or configure it to pull reports through the graphical user interface. Their updates could be more regular. I think Mircosoft updates it every six months. They are also moving many things to Intune, and Microsoft decided to move the deployment solution there. I think SCCM is getting old, and Intune is new."
"The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated."
"It would be of benefit if Configuration Manager could be connected/integrated with multiple Microsoft Intune subscriptions rather than just one (the current limit)."
"Cloud-based improvements need to be better managed."
"The setup was complex and I faced a lot of problems initially because I was new to the solution."
"They need to improve the support for the Mac operating system."
"Not everything is readily available, and there are a lot of commands that are only executable via PowerShell."
"The analysis is something that can be integrated. Their report analysis can be improved a little bit due to the fact that most of the time complaints policies are saved by the admins. It's something that we need to look into and search for."
"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."
"I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"Sometimes the information is not as real time as it's supposed to be."
"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"There isn't a lot they need to improve with the solution itself at this point. It is pretty close to providing a single pane of glass for everything that we need for endpoint management specifically on all devices. There is very little that it doesn't provide for us, and for those, we have to go to other methods. There are some of the patching solutions that it doesn't take care of for us. So, we have to do those manually on the devices, and that's really the biggest thing. It doesn't do patching really well for non-Microsoft applications. The major application updates, particularly Windows updates, don't function nearly as well, but, for the vast majority of things, it does just fine. If they could improve in this aspect, that'd be great, but I don't know if they're going to be able to do that."
"Imaging becomes a problem when you start to try to go beyond doing more than thirty or forty machines at a time. We initially tried to do that virtually and it just, it wouldn't work."
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Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while Quest KACE Systems Management is ranked 8th in Configuration Management with 38 reviews. Microsoft Configuration Manager is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and ServiceNow Discovery, whereas Quest KACE Systems Management is most compared with Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform, Ivanti Neurons Patch for Intune and Automox. See our Microsoft Configuration Manager vs. Quest KACE Systems Management report.
See our list of best Configuration Management vendors and best Patch Management vendors.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
