The importance of support is significant to me. I was working for a service provider, and all of our customers had a Quest or warning. Sometimes the support really underperforms. I always had to get it escalated or ask for someone specifically because those other people would just read knowledge-based articles that I had already done myself. Quest QoreStor does not work with any backup software, server, or storage hardware. It has the hardware compatibility list, and you need a specific number of IOPS, so it needs to run on decent hardware at least to have enough input-output operations. Otherwise, the setup result will be canceled. I'm not too sure if there are still physical appliances, but when I first started, we had some customers with a physical Quest QoreStor appliance, and it would only run on certain hardware. It doesn't work with every backup program. For example, Veritas Backup Exec is incompatible, but Veeam is compatible, and V Ranger is compatible as well. I didn't even know that Quest QoreStor has any static AI and behavioral AI technologies.
