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Paycom vs UKG comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.8
Paycom enhances payroll efficiency and cost savings, though high service fees and unclear financial impacts present mixed benefits.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
The accuracy with timekeeping has been one of the largest game changers.
Associate Director, Talent at a non-profit with 201-500 employees
We have saved time and money by doing our own payroll in-house and by utilizing Paycom as a software system to provide us with the support we need to run an efficient operation.
Human Resources And Payroll Director at a manufacturing company with 1-10 employees
 

Customer Service

Sentiment score
5.9
Paycom's support is praised for effectiveness but varies by representative, with limited weekend availability affecting some users.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
Customer support is rated ten out of ten.
Payroll analyst
They immediately responded to me, and the support was awesome.
School Director at a consultancy with 51-200 employees
Our specific Paycom representative is always very responsive.
HR Administrator at a educational organization with 201-500 employees
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
4.8
Paycom is praised for its adaptability and scalability, though users note individual task challenges in employee management.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
since we have gone live with Paycom, they have implemented at least two of our suggestions to improve our work around those issues.
HR System Analyst at a wellness & fitness company with 1,001-5,000 employees
I think there are some more complex employee tracking metrics and features that could be useful as we scale, such as if an employee has an incident that we need to file or different workflows where managers could request employee changes, and then it comes to us in Human Resources to make those changes.
HR Administrator at a educational organization with 201-500 employees
We can scale this system to accommodate probably a thousand or 1,500 people, while we are currently only 200.
Human Resources Leader at a manufacturing company with 51-200 employees
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
7.4
Paycom is regarded as stable and reliable by users, with minimal issues and competitive performance in the market.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
Right now, I do not think ADP or Paycom are replaceable with other software that I have used.
Payroll Specialist at a recruiting/HR firm with 1,001-5,000 employees
 

Room For Improvement

Paycom users seek improved usability, better reporting accuracy, stable customer service, efficient setup, and enhanced system integration.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
The lack of a sandbox and the lack of being able to view as a different viewer is extremely frustrating in this system.
Associate Director, Talent at a non-profit with 201-500 employees
Customer service is very important to us because if you don't have good customer service and a good account manager, you lose it.
Senior Controller at a computer software company with 11-50 employees
I wish Paycom would spend more time training their new reps and not handing off what I would consider a legacy client to someone that is brand new.
Executive Assistant at a hospitality company with 11-50 employees
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

Paycom users find pricing competitive and reasonable, comparable to Paychex, though many are not involved in pricing details.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
I did not find it to be very expensive overall, and the fees seemed reasonable.
Executive Assistant at a hospitality company with 11-50 employees
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

Paycom offers user-friendly features like AI tools, customization, strong security, and seamless integration, enhancing efficiency and user satisfaction.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
The big takeaway is that Paycom is very customizable, so for organizations that might be growing and scaling, and that may change in terms of how they use the platform over time, the platform can really evolve with you as the organization changes and evolves.
Senior Human Resources Business Partner at a recruiting/HR firm with 1,001-5,000 employees
The interface itself is very intuitive as far as a brand new user could log in and with a few clicks figure out where things live and how to make changes really easily.
Executive Assistant at a hospitality company with 11-50 employees
I am using the workflow automation feature of Paycom. The workflow automation works very well for us, and we have set up processes so that there are no blind spots, ensuring the CFO's approval on positions, which is beneficial as we do not miss anything.
Human Resources Leader at a manufacturing company with 51-200 employees
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Categories and Ranking

Paycom
Ranking in Talent Management
7th
Ranking in Cloud HCM
7th
Ranking in Talent Acquisition
5th
Average Rating
7.4
Reviews Sentiment
5.0
Number of Reviews
12
Ranking in other categories
No ranking in other categories
UKG
Ranking in Talent Management
6th
Ranking in Cloud HCM
6th
Ranking in Talent Acquisition
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (3rd), Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), AI-Agents for HR (5th)
 

Mindshare comparison

As of November 2026, in the Cloud HCM category, the mindshare of Paycom is 0.8%, up from 0.4% compared to the previous year. The mindshare of UKG is 5.0%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
UKG5.0%
Paycom0.8%
Other94.2%
Cloud HCM
 

Featured Reviews

Kay Moss - PeerSpot reviewer
Human Resources Leader at a manufacturing company with 51-200 employees
Integrated HR workflows have improved hiring and payroll but added features still need fair pricing
What I appreciate most about Paycom is that it is all integrated into one system, so I do not have to go to an ATS to find applicants or have different performance management software. I can have time and attendance and payroll in the same platform, which I value because it is not clunky and all works together very seamlessly. I am using the workflow automation feature of Paycom. The workflow automation works very well for us, and we have set up processes so that there are no blind spots, ensuring the CFO's approval on positions, which is beneficial as we do not miss anything.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
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Top Industries

By visitors reading reviews
Construction Company
19%
Manufacturing Company
12%
Healthcare Company
10%
Outsourcing Company
8%
Financial Services Firm
12%
Construction Company
12%
Outsourcing Company
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

What is your experience regarding pricing and costs for Paycom?
I am not aware of the pricing that Paycom charges to employers. I am aware of ADP and Prism that I am using currently, but I am not aware of Paycom's pricing.
What needs improvement with Paycom?
The only dislike is that when they changed their interface and gave the update, it is not performing well. Whenever we try to use it on the web, it fluctuates a lot. The reload time for a screen is...
What is your primary use case for Paycom?
I use Paycom for payroll processing, managing time and attendance, PTO, and deductions. Reporting skills are the most important part here because Paycom provides a customizable reporting theme, whi...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Comparisons

 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Information Not Available
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Paycom vs. UKG and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.