Oracle WebCenter vs Service Creatio comparison

Oracle and Creatio are both solutions in the Customer Experience Management category. Oracle is ranked #29, while Creatio is ranked #15 with an average rating of 9.0. Oracle holds a 0.8% mindshare in CEM, compared to Creatio’s 1.3% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Oracle WebCenter

Read 12 Oracle WebCenter reviews

46 Views
30 Comparison Views

70% willing to recommend

Service Creatio

Read 3 Service Creatio reviews

81 Views
27 Comparison Views

100% willing to recommend

Oracle WebCenter

Service Creatio

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle WebCenter and Service Creatio based on real PeerSpot user reviews.

Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Oracle WebCenter vs. Service Creatio Report (Updated: June 2025).

Buyer's Guide

Oracle WebCenter vs. Service Creatio

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

29th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (17th), Web Content Management (11th), Corporate Portals (Enterprise Information Portals) (6th)

Service Creatio

Ranking in Customer Experience Management

15th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Mindshare comparison

As of June 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 0.8%, down from 1.3% compared to the previous year. The mindshare of Service Creatio is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle integrates well with other products to cover Big Data."

"Integration within the solution is very good."

"WebCenter's interface is very user-friendly."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"A great solution for storing and searching large volumes of documents with easy access."

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"Our customers have seen value and efficiency using this solution."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Service Creatio is a great tool in process automation."

Cons

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"Does not seem to be totally compatible with Windows 10 as of our current version."

"I would like them to add more Web 2.0 features."

"Its functions need more stability."

"WebCenter requires a lot of design effort to upload content to our regular system."

"This solution needs to support translation into the Arabic language."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"The speed of the backup should be enhanced."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"The return material authorization should utilize no-code or low-code."

Pricing and Cost Advice

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"The price needs to be lowered."

"WebCenter's pricing is on the higher side."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Real Estate/Law Firm

10%

Government

10%

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

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What needs improvement with Service Creatio?

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What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

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Comparisons

Oracle Content Management vs Oracle WebCenter

Compared 30% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 20% of the time

SharePoint vs Oracle WebCenter

Compared 19% of the time

IBM FileNet vs Oracle WebCenter

Compared 11% of the time

Liferay Digital Experience Platform vs Oracle WebCenter

Compared 10% of the time

More Oracle WebCenter Competitors

Salesforce Sales Cloud vs Service Creatio

Compared 59% of the time

Freshdesk vs Service Creatio

Compared 41% of the time

More Service Creatio Competitors

Product Reports

Buyer's Guide

Oracle WebCenter

June 2025

Download Oracle WebCenter product report

Buyer's Guide

CRM Customer Engagement Centers

June 2025

Download Service Creatio product report

Also Known As

WebCenter, FatWire

bpm’online customer service, bpm’online service enterprise

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Buyer's Guide

Oracle WebCenter vs. Service Creatio

June 2025

Free Report: Oracle WebCenter vs. Service Creatio

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