Avanade Customer Experience vs Service Creatio comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Avanade Customer Experience
Ranking in Customer Experience Management
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories
Service Creatio
Ranking in Customer Experience Management
Average Rating
Number of Reviews
Ranking in other categories
CRM Customer Engagement Centers (11th)

Featured Reviews

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HaroldBusby - PeerSpot reviewer
Apr 4, 2024
A solution for low-code and no-code development with excellent support
The low-code aspect of Service Creatio introduces users to some of the studio products. Since the platform was built upon a foundation of no-code and low-code aspects, many use cases are already inside the application, like ticket routing, approvals, and similar functionalities. Unless you need to customize certain processes within your organization, you will use the no-code designer for Business Process Management. This involves creating a visual map to define how cases should flow and escalate and approvals required. Additionally, if further customer information is needed, it can be integrated into workflows as part of case management and be accessible through low-code or no-code options. You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

Quotes from Members

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Questions from the Community

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What do you like most about Service Creatio?
You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.
What needs improvement with Service Creatio?
The return material authorization should utilize no-code or low-code.
What advice do you have for others considering Service Creatio?
I recommend this solution. Overall, I rate the solution a nine out of ten.


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Also Known As

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bpm’online customer service, bpm’online service enterprise

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Sample Customers

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Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)
Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management. Updated: June 2024.
792,098 professionals have used our research since 2012.