Oracle iStore vs SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Oracle and Salesforce are both solutions in the eCommerce Platforms category. Oracle is ranked #13, while Salesforce is ranked #1 with an average rating of 8.3. Oracle holds a 1.1% mindshare in P, compared to Salesforce’s 12.4% mindshare. Additionally, 89% of Salesforce users are willing to recommend the solution.

Oracle iStore

Read 1 Oracle iStore review

179 Views
177 Comparison Views

0% willing to recommend

Salesforce Commerce Cloud

Read 32 Salesforce Commerce Cloud reviews

2,170 Views
2,148 Comparison Views

89% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,358 Views
2,334 Comparison Views

73% willing to recommend

Oracle iStore

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle iStore, Salesforce Commerce Cloud, and SAP Commerce Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: August 2025).

Buyer's Guide

eCommerce Platforms

August 2025

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Helped 868,229 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of September 2025, in the eCommerce Platforms category, the mindshare of Oracle iStore is 1.1%, up from 0.6% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 12.4%, down from 15.2% compared to the previous year. The mindshare of SAP Commerce Cloud is 11.1%, down from 17.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	12.4%
SAP Commerce Cloud	11.1%
Oracle iStore	1.1%
Other	75.4%

eCommerce Platforms

Featured Reviews

Allan Pressi

Owner at Rischio Compliance

A fully integrated powerful tool for managing businesses and providing seamless integration with internal systems

I would rate the initial setup of Oracle iStore as easy. The deployment process typically takes about three months, with five phases covering various aspects like Oracle requirements, solution deployment, cloud integration, and pricing. We have about twenty people dedicated to maintaining Oracle iStore, with roles including network engineers, cloud network specialists, systems administrators, and business management.

Read full review

Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

Read full review

Saleem Shar

Managing Consultant at Systems Limited

Easy to set up, and extremely scalable, but is expensive

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I appreciate Oracle iStore for its simple implementation and user-friendly interface. It has positively impacted our business processes by integrating seamlessly with internal systems like finance and logistics, enhancing efficiency across different areas of our operations."

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"The pipeline and lead management features are the most valuable."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"The ease of customization is valuable."

"Not having to worry about maintaining one's own infrastructure."

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

More Salesforce Commerce Cloud pros

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"The user interface can be customized."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"We have found the B2B, B2C and D2C very valuable."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"The tool supports multiple currencies."

More SAP Commerce Cloud pros

Cons

"I find Oracle iStore to be beneficial overall, but there are areas for improvement. Specifically, I'd like to see better SQL implementation and support for training and integration issues with other solutions that are not compliant."

"The community is very closed source. If you don't buy it, you won't be able to learn it."

"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

"Multi-tenant infrastructure is a blessing and a curse."

"We would like more interaction from Salesforce about new versions."

"Being able to customize everything in general to our specific needs would be pretty awesome."

"Pricing is a disadvantage because it is expensive."

"The back office of Salesforce could be more user-friendly."

More Salesforce Commerce Cloud cons

"The support team should improve the response time."

"The WCS management or content management is not that great."

"The stack needs to be improved; they need to start using more new technologies."

"A public cloud solution of this software would open great possibilities."

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"Hybris is not currently using microservices."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

More SAP Commerce Cloud cons

Pricing and Cost Advice

Information not available

"The product is expensive."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The pricing is fairly reasonable."

"Salesforce is not a cheap solution."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"There are no significant upfront license costs."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

More Salesforce Commerce Cloud pricing and cost advice

"The price is quite high."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"This is an expensive solution."

"The solution is very expensive in Turkey."

"The solution is expensive."

"I don't know the cost, but it can be expensive."

"The price is too high."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Manufacturing Company

12%

Retailer

10%

Financial Services Firm

Manufacturing Company

13%

Computer Software Company

13%

Retailer

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

What needs improvement with Oracle iStore?

I find Oracle iStore to be beneficial overall, but there are areas for improvement. Specifically, I'd like to see bet...

See all answers

What is your primary use case for Oracle iStore?

I use the solution for operations, specifically for two products. The first one is an e-commerce solution. I'm in the...

See all answers

What advice do you have for others considering Oracle iStore?

We don't use iStore with AI initiatives. However, I would recommend iStore to others. Overall, I would rate it a ten ...

See all answers

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I ...

See all answers

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it bec...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn'...

See all answers

Comparisons

Oracle Commerce Cloud vs Oracle iStore

Compared 100% of the time

More Oracle iStore Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 23% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 14% of the time

Shopify vs Salesforce Commerce Cloud

Compared 13% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 7% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 7% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 17% of the time

Shopify vs SAP Commerce Cloud

Compared 12% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 9% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 8% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 7% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

eCommerce Platforms

August 2025

Download Oracle iStore product report

Buyer's Guide

Salesforce Commerce Cloud

August 2025

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

August 2025

Download SAP Commerce Cloud product report

Also Known As

iStore

Demandware

SAP Hybris Commerce, Hybris

Overview

Oracle iStore is the Enterprise E-Business Suite eCommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. iStore is a key component of the Oracle Customer Relationship Management solution, an integrated suite that drives profitable customer interactions.

Oracle

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Sample Customers

Iron Bow Technologies, Georg Fischer Central Plastics LLC

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms. Updated: August 2025.

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