OpenText Real User Monitoring vs Oracle Real User Experience Insight comparison

OpenText and Oracle are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #47 with an average rating of 7.7, while Oracle is ranked #29 with an average rating of 10.0. OpenText holds a 0.2% mindshare in APM, compared to Oracle’s 0.1% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

447 Views
247 Comparison Views

58% willing to recommend

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

360 Views
159 Comparison Views

100% willing to recommend

OpenText Real User Monitoring

Oracle Real User Experience...

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and OpenText Real User Monitoring are both sophisticated tools for monitoring real user interactions. Oracle Real User Experience Insight has higher user satisfaction in terms of pricing and support, while OpenText Real User Monitoring is preferred for its advanced features and perceived value.

What features are offered by Oracle Real User Experience Insight in comparison to OpenText Real User Monitoring?

Oracle Real User Experience Insight is noted for its comprehensive analytics, customizable dashboards, and deep insights. OpenText Real User Monitoring offers robust end-to-end monitoring, real-time data capture, and an emphasis on ease of use. OpenText's feature set is considered more robust and user-friendly.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to OpenText Real User Monitoring?

Oracle users suggest enhancing integration capabilities, reducing complexity in initial setup, and improving the user interface. OpenText users recommend improving reporting functionalities, documentation, and reducing the complexity of configuration settings.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to OpenText Real User Monitoring?

Oracle Real User Experience Insight is seen as complex to deploy but offers responsive customer support. OpenText Real User Monitoring has straightforward deployment and effective support, making it favorable among users for ease of setup and ongoing assistance.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to OpenText Real User Monitoring?

Oracle users note a transparent pricing structure and report good ROI. OpenText users mention higher upfront costs but justify them with better overall value and ROI. Despite higher costs, OpenText is regarded as a worthwhile investment due to its comprehensive features.

To learn more, read our detailed OpenText Real User Monitoring vs. Oracle Real User Experience Insight Report (Updated: June 2025).

Buyer's Guide

OpenText Real User Monitoring vs. Oracle Real User Experience Insight

June 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

29th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Oracle Real User Experience Insight is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is good at resolving issues."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"Very easy to implement."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"It is a good product."

"Real User Monitor has improved our productivity."

"With the solution, you can easily access any issues in your infrastructure."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

More OpenText Real User Monitoring pros

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"The most valuable feature is the ability to Drill down to webpage actions."

Cons

"We would like to see support for non-Windows environments."

"The product needs more R&D to make it easier and more compatible with other software."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"This technology is considered to be older."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The solution's technical support presents a lot of issues with too many delays."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

More OpenText Real User Monitoring cons

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

"The application resource usage has increased due to using RUEI."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

Pricing and Cost Advice

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Government

Real Estate/Law Firm

Energy/Utilities Company

Financial Services Firm

31%

Computer Software Company

15%

Comms Service Provider

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

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What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What do you like most about Oracle Real User Experience Insight?

The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains op...

See all answers

What needs improvement with Oracle Real User Experience Insight?

See all answers

What advice do you have for others considering Oracle Real User Experience Insight?

I would rate it nine out of 10.

See all answers

Comparisons

OpenText SiteScope vs OpenText Real User Monitoring

Compared 100% of the time

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AWS X-Ray vs Oracle Real User Experience Insight

Compared 53% of the time

Dynatrace vs Oracle Real User Experience Insight

Compared 47% of the time

More Oracle Real User Experience Insight Competitors

Product Reports

Buyer's Guide

OpenText Real User Monitoring

May 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Oracle Real User Experience Insight, Oracle RUEI

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

Buyer's Guide

OpenText Real User Monitoring vs. Oracle Real User Experience Insight

June 2025

Free Report: OpenText Real User Monitoring vs. Oracle Real User Experience Insight

Find out what your peers are saying about OpenText Real User Monitoring vs. Oracle Real User Experience Insight and other solutions. Updated: June 2025.

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