Oracle Real User Experience Insight and OpenText Real User Monitoring are both sophisticated tools for monitoring real user interactions. Oracle Real User Experience Insight has higher user satisfaction in terms of pricing and support, while OpenText Real User Monitoring is preferred for its advanced features and perceived value.
What features are offered by Oracle Real User Experience Insight in comparison to OpenText Real User Monitoring?Oracle Real User Experience Insight is noted for its comprehensive analytics, customizable dashboards, and deep insights. OpenText Real User Monitoring offers robust end-to-end monitoring, real-time data capture, and an emphasis on ease of use. OpenText's feature set is considered more robust and user-friendly.
What areas of improvement can be found in Oracle Real User Experience Insight in comparison to OpenText Real User Monitoring?Oracle users suggest enhancing integration capabilities, reducing complexity in initial setup, and improving the user interface. OpenText users recommend improving reporting functionalities, documentation, and reducing the complexity of configuration settings.
How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to OpenText Real User Monitoring?Oracle Real User Experience Insight is seen as complex to deploy but offers responsive customer support. OpenText Real User Monitoring has straightforward deployment and effective support, making it favorable among users for ease of setup and ongoing assistance.
What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to OpenText Real User Monitoring?Oracle users note a transparent pricing structure and report good ROI. OpenText users mention higher upfront costs but justify them with better overall value and ROI. Despite higher costs, OpenText is regarded as a worthwhile investment due to its comprehensive features.
| Product | Market Share (%) |
|---|---|
| OpenText Real User Monitoring | 0.6% |
| Oracle Real User Experience Insight | 0.4% |
| Other | 99.0% |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.
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