OpenText Enterprise Security Manager and Trellix Helix Connect compete in the enterprise security management category. Trellix Helix Connect appears to have the upper hand due to its efficiency in threat detection and advanced integration options, resulting in superior implementation and integration capabilities, despite pricing concerns.
Features: OpenText Enterprise Security Manager offers extensive integration capabilities, powerful correlation, and high customization, making it versatile with an efficient event ingestion system. Trellix Helix Connect stands out with automation, quick implementation, and comprehensive alert correlation, benefiting from its AI capabilities and rapid security incident responses.
Room for Improvement: OpenText Enterprise Security Manager requires better reporting, robust HA configurations, enhanced technical support, and a modernized interface, alongside clearer correlation rules and improved scalability. Trellix Helix Connect needs better integration with third-party tools, enhanced dashboards, reduced false positives, and more learning resources, with pricing adjustments desired by users.
Ease of Deployment and Customer Service: OpenText Enterprise Security Manager predominantly deploys on-premises and hybrid clouds but faces challenges with deployment complexity and technical support quality, needing improved customer service response times. Trellix Helix Connect, adopting a cloud-first approach, eases deployment across public and hybrid clouds, with users noting better customer service and support, enhancing its user-friendliness.
Pricing and ROI: OpenText Enterprise Security Manager is perceived as costly, with its licensing model affecting affordability for large deployments, though ROI is achieved through effective threat detection and compliance benefits. Trellix Helix Connect, similarly high-priced, appeals to enterprise users seeking comprehensive support and strong ROI from its advanced capabilities despite the higher initial costs.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
It lacks some capabilities compared to other tools available in the market.
We support the largest companies in the world and can cater to large environments.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
It is not the cheapest, but also not the most expensive solution.
The ability to interpret data is highly valued.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
| Product | Market Share (%) |
|---|---|
| Trellix Helix Connect | 0.9% |
| OpenText Enterprise Security Manager | 1.6% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 14 |
| Large Enterprise | 57 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
OpenText Enterprise Security Manager enables real-time threat detection through scalable and adaptable solutions, integrating seamlessly with multiple platforms for complex security scenarios across different environments.
OpenText Enterprise Security Manager offers extensive security monitoring capabilities, combining log analysis and incident management to enhance cybersecurity and compliance. Its powerful event correlation engine provides real-time alerts for rapid incident response. Users benefit from customizable dashboards and comprehensive log collection, making it a significant tool in the SIEM market. Flexible deployment options cater to both on-premises and cloud environments, supporting enterprises in managing IT infrastructure and threat detection efficiently.
What are the key features of OpenText Enterprise Security Manager?In industries such as finance, healthcare, and energy, OpenText Enterprise Security Manager is implemented for monitoring critical systems and ensuring compliance with regulatory needs. Enterprises leverage its capabilities for forensic investigations and active threat management, serving as a central hub for cybersecurity operations across diverse IT infrastructures.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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