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OpenText Enterprise Security Manager vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.9
OpenText Enterprise Security Manager's ROI is challenging to quantify but enhances threat detection, compliance, and organizational security efficiency.
Sentiment score
6.2
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
 

Customer Service

Sentiment score
5.7
OpenText Enterprise Security Manager's service is satisfactory but faces issues with technical support consistency and problem management resolution.
Sentiment score
6.8
Trellix Helix Connect's customer service is praised for quick, efficient support despite minor delays, maintaining high user satisfaction.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
7.1
OpenText Enterprise Security Manager offers strong scalability but is costly, requiring expertise and careful budgeting for extensive deployments.
Sentiment score
7.8
Trellix Helix Connect is scalable and favored by many, despite some considering cost as a limiting factor.
It lacks some capabilities compared to other tools available in the market.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
7.1
OpenText Enterprise Security Manager is reliable but depends on proper setup; issues are rare when optimized correctly.
Sentiment score
8.4
Trellix Helix Connect is highly reliable with strong stability, minimal bugs, and crucial support for critical applications.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

OpenText Enterprise Security Manager needs UI upgrades, performance improvements, better integration, support, deployment, analytics, and scalability enhancements.
Trellix Helix Connect requires enhancements in interface, integration, support, and pricing, despite praise for its AI capabilities.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

OpenText Enterprise Security Manager pricing, while high, is justified by its robust features and deemed competitive for enterprise needs.
Trellix Helix Connect is costly but valued for comprehensive security, especially for large enterprises and bundled solutions.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

OpenText Enterprise Security Manager offers powerful integration, real-time threat detection, customization, and robust event management for security teams.
Trellix Helix Connect offers seamless API integration, automation, and AI for efficient threat detection and incident resolution.
The ability to interpret data is highly valued.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

OpenText Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
21st
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
97
Ranking in other categories
No ranking in other categories
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
24th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Security Incident Response (6th)
 

Mindshare comparison

As of June 2025, in the Security Information and Event Management (SIEM) category, the mindshare of OpenText Enterprise Security Manager is 1.1%, down from 1.5% compared to the previous year. The mindshare of Trellix Helix Connect is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Gaurav Ranade - PeerSpot reviewer
Excels at performing regression and correlation on the data
ArcSight is a legacy technology, and many customers want AI-powered technologies integrated with it. That hasn't been done yet, but ArcSight needs to catch up with the newer solutions and technologies available in the market. It can't just rely on the legacy technology from 2010 or 2012. You can't run that in 2024. It's a legacy technology with its own limitations. Customers often face issues that other software or newer solutions can resolve easily. That's the main challenge we face from customers right now. So, the only concerns are that AI needs to be integrated and scalability improved. Those are the main areas to be improved.
BiswabhanuPanda - PeerSpot reviewer
You can use it for everything, incident response, automated responses, alerts, visibility
I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.
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Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
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Comparison Review

VS
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
14%
Manufacturing Company
9%
Government
7%
Comms Service Provider
18%
Computer Software Company
12%
Manufacturing Company
12%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What do you like most about ArcSight Enterprise Security Manager (ESM)?
We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities.
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools. It is worth the investment if you are considering the cost.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investig...
What is your primary use case for FireEye Helix?
I am a presales manager for a cybersecurity company, and I use Trellix Helix to manage software for cybersecurity. I sell software to enterprise customers, and my main use case involves data protec...
 

Also Known As

Micro Focus ArcSight, HPE ArcSight, ArcSight
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about OpenText Enterprise Security Manager vs. Trellix Helix Connect and other solutions. Updated: June 2025.
857,688 professionals have used our research since 2012.