OpenText Enterprise Security Manager and Trellix Helix Connect compete in the enterprise security management category. Trellix Helix Connect seems to have the upper hand due to its advanced AI capabilities and extensive integration support, though OpenText offers stronger scalability and customization.
Features: OpenText Enterprise Security Manager offers powerful ESM and logger tools, extensive device support, and robust scalability that encourage innovative implementation ideas. Trellix Helix Connect focuses on advanced AI for incident resolution, a vast network of over 400 connectors, and seamless integration capabilities, making it versatile across platforms.
Room for Improvement: OpenText needs enhancements in reporting aesthetics, network modeling, HA setup, and integration simplicity, along with better technical support and documentation. Trellix users seek improvements in third-party integration, cloud connector offerings, and a better user experience in configuration. Pricing strategies of Trellix also draw criticism.
Ease of Deployment and Customer Service: OpenText provides on-premises and hybrid cloud deployment but faces technical support challenges with slow response times. Trellix Helix is user-friendly for cloud deployments but struggles with inconsistent technical support responses despite being closely integrated with other security services.
Pricing and ROI: OpenText's costly licensing model reflects its comprehensive feature set, offering substantial ROI through detected incidents and compliance support. Trellix Helix, also expensive, suits large enterprises with competitive pricing and no hidden fees, with customers justifying the costs due to perceived benefits and substantial ROI across various scales of efficiency.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
It lacks some capabilities compared to other tools available in the market.
We support the largest companies in the world and can cater to large environments.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
It is not the cheapest, but also not the most expensive solution.
The ability to interpret data is highly valued.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
OpenText Enterprise Security Manager enables real-time threat detection through scalable and adaptable solutions, integrating seamlessly with multiple platforms for complex security scenarios across different environments.
OpenText Enterprise Security Manager offers extensive security monitoring capabilities, combining log analysis and incident management to enhance cybersecurity and compliance. Its powerful event correlation engine provides real-time alerts for rapid incident response. Users benefit from customizable dashboards and comprehensive log collection, making it a significant tool in the SIEM market. Flexible deployment options cater to both on-premises and cloud environments, supporting enterprises in managing IT infrastructure and threat detection efficiently.
What are the key features of OpenText Enterprise Security Manager?In industries such as finance, healthcare, and energy, OpenText Enterprise Security Manager is implemented for monitoring critical systems and ensuring compliance with regulatory needs. Enterprises leverage its capabilities for forensic investigations and active threat management, serving as a central hub for cybersecurity operations across diverse IT infrastructures.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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