Executive SummaryUpdated on Jun 19, 2025
OpenText Enterprise Security Manager and Trellix ESM compete in the enterprise security category. OpenText has an upper hand due to its extensive integration capabilities and comprehensive reports.
Features: OpenText Enterprise Security Manager is renowned for its scalability, extensive integration capabilities, and powerful correlation engine, enabling high-level customizations and effective threat detection. It also includes numerous compliance and security features essential for enterprise needs. Trellix ESM offers robust event correlation and security monitoring but requires custom parsers for comprehensive device coverage. Its ease of deployment and user-friendliness are key strengths.
Room for Improvement: OpenText users have called for better reporting, enhanced vendor support, and improved high availability features, while also mentioning complexity in configuration and high resource consumption. Trellix ESM needs better integration with SaaS solutions and stability improvements. Users highlight the necessity for more flexible reports and alerts, alongside enhancements in the interface's clarity and functionality.
Ease of Deployment and Customer Service: OpenText Enterprise Security Manager typically supports hybrid and on-premises infrastructures, but users face challenges with technical support, citing inadequate expertise and responsiveness. Trellix ESM is commonly praised for its better ease of use, supporting hybrid cloud deployments, yet it also requires improved technical support. The customer service experience is considered satisfactory but with room for improvement.
Pricing and ROI: OpenText Enterprise Security Manager is often considered expensive, with pricing based on deployment size and resource needs, yet it provides valuable features and capabilities. Trellix ESM is slightly cheaper than certain competitors like IBM QRadar but is still perceived as costly for access to its full premium functionality. Both solutions show recognized ROI in terms of enhancing security postures and achieving compliance goals.
