

IBM Security QRadar and OpenText Enterprise Security Manager compete in the security information and event management (SIEM) category. IBM Security QRadar seems to have the upper hand due to its comprehensive features and strong user community support, offering better integration and data correlation capabilities.
Features: IBM Security QRadar provides robust automation in log source identification, making compliance management more efficient. It offers a single management console and excellent data correlation capabilities, simplifying data consolidation. Users find it easy to build custom parsers and integrate third-party apps. OpenText Enterprise Security Manager is noted for its ability to integrate with third-party solutions but lacks some modern features present in IBM QRadar.
Room for Improvement: IBM Security QRadar could enhance its incident management system by allowing more alert restrictions and improving its auto-updating processes. It may also benefit from better integration with various security products and streamlined support processes. OpenText Enterprise Security Manager needs to enhance its threat detection capabilities and improve integration, particularly in SOAR functionalities.
Ease of Deployment and Customer Service: IBM Security QRadar offers flexible deployment options across on-premises, cloud, and hybrid environments, helping users with smoother transitions. It provides satisfactory customer service, although responsiveness varies by region. OpenText Enterprise Security Manager also supports multiple deployment configurations, focusing on integration with existing infrastructures. IBM QRadar's community support is more robust compared to OpenText.
Pricing and ROI: IBM QRadar is perceived as expensive, but its comprehensive feature set justifies the cost. The licensing model is complex but ultimately valuable for users. OpenText Enterprise Security Manager's high pricing is seen as significant for extensive deployments. Both require significant initial investments, with IBM favored for scalability and OpenText for stability and enterprise-level robustness.
With SOAR, the workflow takes one minute or less to complete the analysis.
AWS gives the chance to implement a solution out of the box with use cases that are already in IBM Security QRadar.
I have seen a return on investment; I can share that it includes time saved, money saved, and fewer employees needed.
They assist with advanced issues, such as hardware or other problems, that are not part of standard operations.
Support needs to understand the issue first, then escalate it to the engineering team.
The support is really good; for instance, if a critical ticket is submitted, you will get paged right away as it gets logged, and their analyst will look into it, letting you know as soon as possible so you can work on it.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
For EPS license, if you increase or exceed the EPS license, you cannot receive events.
IBM Security QRadar's scalability is great; you can have a new collector to deploy if you have increased EPS per second.
It lacks some capabilities compared to other tools available in the market.
On cloud, you don't see any disconnections or instability.
I think QRadar is stable and currently satisfies my needs.
The product has been stable so far.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
We receive logs from different types of devices and need a way to correlate them effectively.
If AI-related support can suggest rules and integrate with existing security devices like MD, IPS, this SIM can create more relevant rules.
IBM Security QRadar does not support Canvas, so we had to create custom scripts and workarounds to pull logs from Canvas.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
Splunk is more expensive than IBM Security QRadar.
It was costly mainly because of the value you can get right now compared to other solutions.
It depends on how much you want to spend.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
Recently, I faced an incident, a cyber incident, and it was detected in real time.
IBM Security QRadar gives the opportunity to improve the time to market of the releases with a great evaluation of cybersecurity breaches.
Compared to ArcSight, Splunk, or any other SIEM tools where you need their processing language such as structured query language, SPL, and in Sentinel there is KQL query languages, IBM Security QRadar doesn't require reliance on query languages.
The ability to interpret data is highly valued.
| Product | Market Share (%) |
|---|---|
| IBM Security QRadar | 5.6% |
| OpenText Enterprise Security Manager | 1.6% |
| Other | 92.8% |

| Company Size | Count |
|---|---|
| Small Business | 91 |
| Midsize Enterprise | 39 |
| Large Enterprise | 105 |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 14 |
| Large Enterprise | 57 |
IBM Security QRadar (recently acquired by Palo Alto Networks) is a security and analytics platform designed to defend against threats and scale security operations. This is done through integrated visibility, investigation, detection, and response. QRadar empowers security groups with actionable insights into high-priority threats by providing visibility into enterprise security data. Through centralized visibility, security teams and analysts can determine their security stance, which areas pose a potential threat, and which areas are critical. This will help streamline workflows by eliminating the need to pivot between tools.
IBM Security QRadar is built to address a wide range of security issues and can be easily scaled with minimal customization effort required. As data is ingested, QRadar administers automated, real-time security intelligence to swiftly and precisely discover and prioritize threats. The platform will issue alerts with actionable, rich context into developing threats. Security teams and analysts can then rapidly respond to minimize the attackers' strike. The solution will provide a complete view of activity in both cloud-based and on-premise environments as a large amount of data is ingested throughout the enterprise. Additionally, QRadar’s anomaly detection intelligence enables security teams to identify any user behavior changes that could be indicators of potential threats.
IBM QRadar Log Manager
To better help organizations protect themselves against potential security threats, attacks, and breaches, IBM QRadar Log Manager gathers, analyzes, preserves, and reports on security log events using QRadar Sense Analytics. All operating systems and applications, servers, devices, and applications are converted into searchable and actionable intelligent data. QRadar Log Manager then helps organizations meet compliance reporting and monitoring requirements, which can be further upgraded to QRadar SIEM for a more superior level of threat protection.
Some of QRadar Log Manager’s key features include:
Reviews from Real Users
IBM Security QRadar is a solution of choice among users because it provides a complete solution for security teams by integrating network analysis, log management, user behavior analytics, threat intelligence, and AI-powered investigations into a single solution. Users particularly like having a single window into their network and its ability to be used for larger enterprises.
Simon T., a cyber security services operations manager at an aerospace/defense firm, notes, "The most valuable thing about QRadar is that you have a single window into your network, SIEM, network flows, and risk management of your assets. If you use Splunk, for instance, then you still need a full packet capture solution, whereas the full packet capture solution is integrated within QRadar. Its application ecosystem makes it very powerful in terms of doing analysis."
A management executive at a security firm says, "What we like about QRadar and the models that IBM has, is it can go from a small-to-medium enterprise to a larger organization, and it gives you the same value."
OpenText Enterprise Security Manager enables real-time threat detection through scalable and adaptable solutions, integrating seamlessly with multiple platforms for complex security scenarios across different environments.
OpenText Enterprise Security Manager offers extensive security monitoring capabilities, combining log analysis and incident management to enhance cybersecurity and compliance. Its powerful event correlation engine provides real-time alerts for rapid incident response. Users benefit from customizable dashboards and comprehensive log collection, making it a significant tool in the SIEM market. Flexible deployment options cater to both on-premises and cloud environments, supporting enterprises in managing IT infrastructure and threat detection efficiently.
What are the key features of OpenText Enterprise Security Manager?In industries such as finance, healthcare, and energy, OpenText Enterprise Security Manager is implemented for monitoring critical systems and ensuring compliance with regulatory needs. Enterprises leverage its capabilities for forensic investigations and active threat management, serving as a central hub for cybersecurity operations across diverse IT infrastructures.
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