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OpenText Documentum vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (3rd)
Pega Platform
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (6th), Process Automation (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
 

Mindshare comparison

OpenText Documentum and Pega Platform aren’t in the same category and serve different purposes. OpenText Documentum is designed for Enterprise Content Management and holds a mindshare of 12.5%, up 10.5% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 5.6% mindshare, down 6.7% since last year.
Enterprise Content Management
Business Process Management (BPM)
 

Featured Reviews

Ashish Shelar - PeerSpot reviewer
Offers version control capabilities, easy to set up but highly-priced
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability is very good."
"The product is user-friendly."
"OpenText Documentum is a robust choice for enterprise-level document management."
"I recommend Documentum as it supports big systems and offers good integration."
"OpenText Documentum has improved availability and performance in our organization."
"We like Documentum for its capacity and reliability."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"The solution is able to support the size and scale required."
"The initial setup is pretty straightforward."
"The solution offers excellent workflows."
"Fast prototyping."
"Pega BPM has features for process and operation efficiency, business security texture, various report definitions like bar chart and pie chart, and management capabilities such as dashboards."
"The product helps you to build faster."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
 

Cons

"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"The user interface can be a bit more intuitive."
"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."
"The BPM side should be improved."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"It's difficult to manage and customize Documentum."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"The licensing cost is very high."
"The UI cannot be customized in the solution"
"The pricing model needs to be improved. Right now, it's too expensive."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"I would like to see Pega BPM improve the user experience."
"The solution could be more scalable."
"Customers expect more out-of-box solutions to be readily available"
 

Pricing and Cost Advice

"OpenText Documentum's pricing is good."
"The product is expensive."
"The price is considered affordable now."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"It is quite an expensive product."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"I would rate the product's pricing a six out of ten."
"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."
"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"
"Licensing is expensive. You need to wisely select between per user and per case."
"The price is a bit expensive."
"The price of PegaRULES is more expensive than other solutions on the market."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Government
13%
Computer Software Company
12%
Manufacturing Company
8%
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The price is quite high as the licensing prices are significant.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: May 2025.
853,682 professionals have used our research since 2012.