OpenText Documentum vs Pega Platform comparison

The compared OpenText and Pega solutions aren't in the same category. OpenText is ranked #3 in ECM , with an average rating of 7.6, and holds a 12.5% mindshare in the category. Pega is ranked #6 in BPM , with an average rating of 8.3, and holds a 5.6% mindshare. Additionally, 83% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText Documentum

Read 32 OpenText Documentum reviews

3,382 Views
2,516 Comparison Views

83% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

5,095 Views
4,039 Comparison Views

91% willing to recommend

OpenText Documentum

Pega Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OpenText Documentum and Pega Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: May 2025).

Buyer's Guide

Enterprise Content Management

May 2025

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Helped 853,271 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Documentum

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Enterprise Content Management (3rd)

Pega Platform

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (6th), Process Automation (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

Mindshare comparison

OpenText Documentum and Pega Platform aren’t in the same category and serve different purposes. OpenText Documentum is designed for Enterprise Content Management and holds a mindshare of 12.5%, up 10.5% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 5.6% mindshare, down 6.7% since last year.

Enterprise Content Management

Business Process Management (BPM)

Featured Reviews

Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."

"The most impactful thing is the size, which is almost 25 TB."

"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."

"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."

"The most valuable feature is the management."

"The stability is very good."

Cons

"The BPM side should be improved."

"The price is quite high as the licensing prices are significant."

"OpenText Documentum needs to improve its support."

"It should provide more tools to help clients upgrade solutions based on Webtop."

"An area that needs to improve is how to reduce storage space on the AWS site."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

Pricing and Cost Advice

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"It is quite an expensive product."

"The product is expensive."

"OpenText Documentum's pricing is good."

"The price is considered affordable now."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"We do not have to purchase any licenses for the product."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"We mostly have a yearly license."

"The pricing is pretty good, compared to other similar products."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"The licensing model for Pega BPM needs to be improved."

"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Government

12%

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Comparisons

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 18% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

Alfresco vs OpenText Documentum

Compared 12% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

Product Reports

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Buyer's Guide

Pega Platform

May 2025

Download Pega Platform product report

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Enterprise Content Management

May 2025

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