SharePoint and OpenText are leading content management systems. SharePoint often has the advantage due to its integration with Microsoft Office and its ease of use across devices, making it valuable for Microsoft-centric organizations.
Features: SharePoint offers comprehensive collaboration tools and seamless integration with Microsoft Office. Its powerful search capabilities and ease of use make it ideal for organizations already using Microsoft products. OpenText, by contrast, excels in robust records management and enterprise integration, making it particularly valuable in environments requiring complex document processing and compliance features.
Room for Improvement: SharePoint's co-authoring lacks real-time sync, and its permission setup can be complex. OneDrive synchronization is often slow, and its native features are limited without third-party add-ons. OpenText users often note its complex user interface and difficulties with third-party integrations. Its annotation capabilities trail competitors, and users frequently report challenges with customer support.
Ease of Deployment and Customer Service: SharePoint's flexibility in deployment across public, private, and hybrid clouds contrasts with OpenText's focus on on-premise and hybrid solutions, making SharePoint more cloud-friendly. Both SharePoint and OpenText face challenges in customer service, with users noting slow and non-transparent responses, indicating both could benefit from better customer engagement and support services.
Pricing and ROI: SharePoint's pricing is considered reasonable, especially when integrated with Office 365, but costs can rise with additional requirements. It offers good ROI for those leveraging Microsoft's broader ecosystem. OpenText is often seen as expensive, with complex licensing that may deter mid-sized businesses, despite offering robust features necessary for compliance-heavy industries. Careful financial planning is needed to align costs with potential ROI.
The staff lacks adequate knowledge.
There is a lack of detailed and timely responses, and support is not always transparent with the solutions.
The quality of Microsoft's technical support is very high.
Microsoft support could be better, especially for enterprise troubleshooting.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Making it easy to scale from a load-balancing and infrastructure perspective.
SharePoint is massively scalable and I would rate it as 8.5 out of ten.
SharePoint allows multiple teams to work at the same time, making it adaptable for large data volumes.
The product is quite stable if it is well-managed.
The stability of SharePoint is high; it is quite stable and resilient.
Everything runs smoothly, and I have no problems with its stability.
SharePoint is a stable product.
The expectation from the customer versus the product explanation needs alignment.
Microsoft forces users to upgrade their license to access proper auditing information, which is essential and should be included in any license.
The rights management aspect can be particularly challenging, which may affect the overall user-friendliness of the product.
Expansion of scalability is needed, specifically the threshold limits for site items should be increased beyond the current 5,000 items.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
Unlike Drupal, all necessary applications are included in the Microsoft license, making it cost-effective.
Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.
Enterprise licensing is generally cost-effective compared to individual purchases.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
Additionally, SharePoint acts as a version control system, allowing easy recovery of past document versions.
Its rights management capabilities and ability to restrict access to certain people are also very useful.
The most valuable feature of SharePoint is the ability to collaborate on documents without having multiple versions.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
SharePoint is a Microsoft-based platform for building web applications. It covers a widerange of capabilities and while it is appropriate for experienced webdevelopers, even non-technical minded users can easily navigate through thesystem and execute functions such as collaborating data, managing documents andfiles, creating websites, managing social networking solutions, and automatingworkflow.
Major areas that SharePoint deals with are websites,communities, content, search, insights, and composites. The purpose is to give usersthe ability to create or develop these key business components on their owneven without technical knowledge of, for example, how to build a website or howto integrate coding. Configuring SharePoint into a business's system is meantto cut out all of the complicated steps, and pave the way for easierimplementation all around.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
