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OpenText ALM / Quality Center vs TestRail vs Tricentis Tosca comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
OpenText ALM boosts testing efficiency, improving management visibility, cost savings, traceability, and mapping test cases to requirements.
Sentiment score
8.0
TestRail improved productivity, collaboration, and accuracy in test management, providing valuable reporting, integrations, and an intuitive interface for users.
Sentiment score
7.2
Tricentis Tosca enhances ROI with efficient automated testing, reducing costs and time, though costly for smaller firms.
It acts as an enabler for effective test and program management.
Time-wise, it saves about fifteen to twenty percent compared to Excel, and money-wise, it's around ten percent.
Tasks that typically take ten hours are reduced to two to three hours, representing a threefold productivity gain.
 

Customer Service

Sentiment score
6.2
OpenText ALM/Quality Center's customer service varies, with effective high-level support but delays and mixed expertise at lower levels.
Sentiment score
4.0
TestRail's self-sufficient support has mixed reviews on communication and responsiveness; some seek improvements for complex issues.
Sentiment score
6.8
Tricentis Tosca customer service is praised for responsiveness and expertise, despite some delays and lack of online community.
Technical support has been excellent.
Quality is always high yet not perfect.
Sometimes, you really need to speak to a person, and arranging such calls is not easy.
My experience has been positive; their response to emails or phone calls in tech support is fast, usually between eight to ten hours.
Response through chat has been replaced by chatbots, which has impacted the experience.
There is no way to mark the importance or criticality of incidents when creating them.
 

Scalability Issues

Sentiment score
7.3
OpenText ALM Quality Center is praised for scalability, handling many users well, though licensing and resources can be restrictive.
Sentiment score
9.5
TestRail remains stable and scalable with minimal maintenance, effectively managing increasing users and data loads for organizations of all sizes.
Sentiment score
7.4
Tricentis Tosca is scalable for large enterprises, supporting automation across technologies, despite potential customization and cost challenges.
OpenText ALM Quality Center is definitely scalable.
I have never experienced any issues with its scalability.
It covers a breadth of applications and products, demonstrating excellent scalability that I have seen in reality.
 

Stability Issues

Sentiment score
7.2
Users find OpenText ALM stable, with occasional lags under heavy load, but overall high reliability and uptime with proper setup.
Sentiment score
9.7
TestRail is praised for its strong stability and reliability, with users consistently rating it highly for performance.
Sentiment score
7.4
Tricentis Tosca is stable, with minor license issues and occasional slowdowns, but vendor support effectively resolves challenges.
From a stability standpoint, OpenText ALM Quality Center has been pretty good.
It has never had any issues.
The stability of Tricentis Tosca is rated ten out of ten. It is very stable.
I find stability issues when using the Vision AI feature; Tricentis Tosca is not very stable.
 

Room For Improvement

OpenText ALM faces high costs, complex interface, limited browser compatibility, and lacks flexible integration with Agile processes and tools.
TestRail users seek enhanced reporting, better integrations, built-in defect management, and improved usability, performance, and automation features.
Tricentis Tosca needs better integration, object recognition, documentation, mobile testing, UI, cost-effective licensing, support, reporting, and AI features.
Improvements are needed so that the system can continue running without creating a new run.
The user-friendly nature could be enhanced as the interface isn’t intuitive.
I see a stable tool that remains relevant in the market.
TestRail lacks the functionality to map test cases to requirements and risks.
Moving to a cloud-based application rather than a desktop one could improve Tosca.
The Vision AI implementation works very slowly, affecting the speed of our work.
If a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly.
 

Setup Cost

OpenText ALM/Quality Center's high pricing necessitates strategic financial planning, with costs varying by deployment, user volume, and licensing.
Enterprise users have mixed opinions on TestRail pricing, recommending shopping around and negotiating for the best deals.
Tricentis Tosca's high costs suit large enterprises, while smaller companies may prefer open-source alternatives for automation.
It would be cheaper to use a cloud model with a pay-per-use licensing model.
It offers good value for money.
The pricing for Tricentis Tosca is extremely high, and I rate it as ten in terms of expense.
A yearly license costs around 20,000 euros.
For enterprise customers, the cost is manageable because it provides solutions for multiple applications they want to automate.
 

Valuable Features

OpenText ALM / Quality Center offers robust traceability, integration, and scalability for managing manual and automated testing efficiently.
TestRail excels in test management with intuitive organization, JIRA integration, user-friendly interface, real-time dashboards, and global accessibility.
Tricentis Tosca simplifies testing with scriptless automation, model-based testing, broad technology support, and seamless integration with other tools.
The integration with internal applications and CollabNet is made possible through exposed APIs, allowing necessary integrations.
It creates constant visibility into the test process, showing the status, bugs, and automated test results.
We can create a requirement for stability metrics with the test cases to ensure all requirements are covered.
It significantly saves effort in managing test execution and managing all test cases.
It allows for drag-and-drop functionality and demo automation in SAP-based applications, which can be challenging with other automation tools.
The most useful features of Tricentis Tosca include API scanning, basic web application automation, and data validation capabilities.
The modular approach reduces scripting effort by at least fifty percent, which significantly cuts down on the script development time.
 

Mindshare comparison

Application Lifecycle Management (ALM) Suites
Test Management Tools
Functional Testing Tools
 

Featured Reviews

Huong Vuong - PeerSpot reviewer
Effective testing and good data management with seamless Excel integration
There are cases where the system does not meet our reporting requirements. For example, only the first user can click 'run' during testing, and subsequent users have to click 'continue manual run', which can create reporting errors. Improvements are needed so that the system can continue running without creating a new run.
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.
PrabhuKrishnamoorthy - PeerSpot reviewer
Has transformed testing by reducing scripting effort and enhancing productivity with advanced features
The self-healing feature of Tricentis Tosca needs significant improvement. Currently, it is static and not dynamic. For example, if a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly. Improvements are needed to ensure it responds dynamically to changes in the application.
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Top Industries

By visitors reading reviews
Educational Organization
61%
Financial Services Firm
7%
Manufacturing Company
6%
Computer Software Company
5%
Computer Software Company
19%
Financial Services Firm
11%
Manufacturing Company
10%
Healthcare Company
6%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
13%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Micro Focus ALM Quality Center?
The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases in...
What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?
The on-premises setup tends to be on the expensive side. It would be cheaper to use a cloud model with a pay-per-use ...
What needs improvement with Micro Focus ALM Quality Center?
We work with Jira now, and there are some very good workflows. There could be more configurable workflows regarding t...
What is your experience regarding pricing and costs for TestRail by Gurock?
Pricing is reasonable for TestRail. It offers good value for money.
What needs improvement with TestRail by Gurock?
TestRail lacks the functionality to map test cases to requirements and risks. While integration with another tool is ...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus...
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is...
What do you like most about Tricentis Tosca?
For beginners, the product is good, especially for those who are interested in the quality side of software testing.
 

Also Known As

Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM
TestRail by Gurock
No data available
 

Overview

 

Sample Customers

Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone
Find out what your peers are saying about Atlassian, Microsoft, OpenText and others in Application Lifecycle Management (ALM) Suites. Updated: May 2025.
857,585 professionals have used our research since 2012.