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IBM Tivoli NetCool Impact vs OpenText AI Operations Management comparison

IBM and OpenText are both solutions in the Event Monitoring category. IBM is ranked #9 with an average rating of 7.0, while OpenText is ranked #8 with an average rating of 8.3. IBM holds a 3.0% mindshare in EM, compared to OpenText’s 6.6% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.
IBM Tivoli NetCool Impact
Read 5 IBM Tivoli NetCool Impact reviews
  • 370 Views
  • 292 Comparison Views
100% willing to recommend
OpenText AI Operations Mana...
Read 48 OpenText AI Operations Management reviews
  • 1,290 Views
  • 632 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 21, 2025

IBM Tivoli NetCool Impact and OpenText AI Operations Management compete in IT operations management. OpenText appears to have the upper hand due to its advanced AI-driven insights, offering more innovative solutions.

Features: IBM Tivoli NetCool Impact excels in robust event correlation and seamless integration with various systems, facilitating efficient incident management. Its automation capabilities contribute to effective event processing. OpenText AI Operations Management stands out with intelligent data analysis and predictive insights, enhancing operational efficiency and strategic planning. Its AI-driven features provide a modern edge in data analysis and decision-making.

Room for Improvement: IBM Tivoli NetCool Impact could improve in areas such as initial deployment speed and reducing the complexity of its setup. Enhancements in user interface and native AI integration could further its appeal. OpenText AI Operations Management might benefit from expanding its integration capabilities with third-party systems and refining its automation tools for even greater efficiency. Additional customization options in its dashboards and more extensive user support documentation could enhance user experience.

Ease of Deployment and Customer Service: IBM Tivoli NetCool Impact offers a flexible deployment model but may require more time for initial setup. IBM is known for strong customer support during the deployment phase. OpenText AI Operations Management provides a streamlined deployment process with AI tools simplifying integration and use. Its ease of deployment is a significant advantage, complemented by reliable customer service.

Pricing and ROI: IBM Tivoli NetCool Impact requires a higher initial setup cost but promises long-term ROI through efficient event management and automation. OpenText AI Operations Management often offers competitive pricing, with its AI capabilities enhancing ROI by reducing operational costs and improving service delivery. Despite IBM's effective long-term cost management, OpenText’s upfront cost-effectiveness and potential for quicker ROI make it an attractive choice.

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Buyer's Guide
IBM Tivoli NetCool Impact vs. OpenText AI Operations Management
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli NetCool Impact
Ranking in Event Monitoring
9th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
No ranking in other categories
OpenText AI Operations Mana...
Ranking in Event Monitoring
8th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
IT Operations Analytics (12th), Cloud Monitoring Software (29th)
 

Mindshare comparison

As of October 2025, in the Event Monitoring category, the mindshare of IBM Tivoli NetCool Impact is 3.0%, up from 2.7% compared to the previous year. The mindshare of OpenText AI Operations Management is 6.6%, up from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Market Share Distribution
ProductMarket Share (%)
OpenText AI Operations Management6.6%
IBM Tivoli NetCool Impact3.0%
Other90.4%
Event Monitoring
 

Featured Reviews

Hennie Du Toit - PeerSpot reviewer
Event management strengthens with automation but needs better event flooding handling
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.
Read full review
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product allows us to make use of open-source products, including running Java code."
"The solution is great at being able to fetch almost any kind of file."
"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
"OpsBridge has good event correlation facilities and root-cause identification algorithms."
"The Performance Manager provides great insight into our systems' performance."
"The event correlation is the most valuable aspect of the solution."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"It is stable."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"I rate OpenText Operations Bridge as a solid nine on a scale of one to ten."
"The most valuable feature is its ability to integrate with everything."
More OpenText AI Operations Management pros
 

Cons

"IBM is not investing in the development of the on-premise version of this solution."
"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."
"The solution is somewhat complicated. It's not exactly straightforward."
"Stability-wise, this product needs to be improved."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"The service takes a very long time to start and it requires a lot of resources."
"Implementation could be improved."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."
"The setup process can get a little bit complex."
More OpenText AI Operations Management cons
 

Pricing and Cost Advice

"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"The cost is very high."
"The licensing cost for this solution is approximately $1,000 USD."
"It is competitive."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"Setup costs can be high depending on the partner, but it is worth it."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
9%
Non Profit
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise7
Large Enterprise35
 

Questions from the Community

What needs improvement with IBM Tivoli NetCool Impact?
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal wit...
See all answers
What is your primary use case for IBM Tivoli NetCool Impact?
IBM Tivoli NetCool Impact is our event management tool, specifically the umbrella fault management tool set. All of our events across the network correlate the data for us, and we have certain use ...
See all answers
What advice do you have for others considering IBM Tivoli NetCool Impact?
We remain a partner with IBM Tivoli and continue using their products. We use IBM Tivoli NetCool Impact's AIOps functionality. We experienced some skills issues, but currently receive assistance fr...
See all answers
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
See all answers
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
See all answers
What is your primary use case for Micro Focus Operations Bridge?
We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...
See all answers
 

Comparisons

IBM Tivoli NetCool OMNIbus vs IBM Tivoli NetCool Impact Logo
IBM Tivoli NetCool OMNIbus vs IBM Tivoli NetCool Impact
Compared 100% of the time
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SCOM vs OpenText AI Operations Management Logo
SCOM vs OpenText AI Operations Management
Compared 17% of the time
OpsRamp vs OpenText AI Operations Management Logo
OpsRamp vs OpenText AI Operations Management
Compared 16% of the time
BMC Helix Operations Management with AIOps vs OpenText AI Operations Management Logo
BMC Helix Operations Management with AIOps vs OpenText AI Operations Management
Compared 12% of the time
Devo vs OpenText AI Operations Management Logo
Devo vs OpenText AI Operations Management
Compared 10% of the time
Zabbix vs OpenText AI Operations Management Logo
Zabbix vs OpenText AI Operations Management
Compared 10% of the time
More OpenText AI Operations Management Competitors
 

Product Reports

Buyer's Guide
IBM Tivoli NetCool Impact
September 2025
IBM Tivoli NetCool Impact reportDownload IBM Tivoli NetCool Impact product report
Buyer's Guide
OpenText AI Operations Management
September 2025
OpenText AI Operations Management reportDownload OpenText AI Operations Management product report
 

Also Known As

Tivoli NetCool Impact
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.
IBM

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?
  • Event Correlation: Integrates and correlates event data for improved incident response.
  • Centralized Alerts: Raises alerts efficiently to streamline IT operations.
  • Comprehensive Dashboard: Consolidates information for better visibility.
  • Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
  • Automation: Enhances operations with server automation and performance management.
What benefits do users find with OpenText AI Operations Management?
  • Operational Efficiency: Streamlines IT processes for quicker issue resolution.
  • Transparency: Offers robust reporting and data centralization for clarity.
  • Resource Management: Improves management of IT resources and service perspectives.
  • Scalability: Accommodates growth with flexible architecture.
  • Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText
 

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
GE Money Bank, Bank AlJazira, Tech Mahindra
Buyer's Guide
IBM Tivoli NetCool Impact vs. OpenText AI Operations Management
September 2025
Free Report: IBM Tivoli NetCool Impact vs. OpenText AI Operations Management
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