Try our new research platform with insights from 80,000+ expert users

IBM Tivoli NetCool Impact vs OpenText AI Operations Management comparison

IBM and OpenText are both solutions in the Event Monitoring category. IBM is ranked #9 with an average rating of 7.0, while OpenText is ranked #8 with an average rating of 8.3. IBM holds a 3.1% mindshare in EM, compared to OpenText’s 6.3% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.
IBM Tivoli NetCool Impact
Read 5 IBM Tivoli NetCool Impact reviews
  • 293 Views
  • 132 Comparison Views
100% willing to recommend
OpenText AI Operations Mana...
Read 48 OpenText AI Operations Management reviews
  • 636 Views
  • 262 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jun 19, 2025

IBM Tivoli NetCool Impact and OpenText AI Operations Management compete in IT operations management, with OpenText having an edge due to its advanced AI capabilities and scalability, beneficial for large-scale operations.

Features: IBM Tivoli NetCool Impact offers robust integration capabilities, allowing seamless connectivity with systems, effective event management, and high adaptability. OpenText AI Operations Management provides advanced AI-driven insights, predictive analysis, and proactive incident management, enhancing efficiency in IT issue resolution and scalability.

Room for Improvement: IBM Tivoli NetCool Impact could benefit from quicker AI learning processes, more streamlined automation functions, and broader native use case support for AIOps. OpenText AI Operations Management might improve by enhancing integration with non-OpenText systems, reducing complexity for automation setups, and expanding user training materials for better adaptation.

Ease of Deployment and Customer Service: OpenText AI Operations Management offers an intuitive configuration with dedicated support, ensuring a smoother implementation experience. IBM Tivoli NetCool Impact may require more customization with variable support, potentially prolonging deployment.

Pricing and ROI: IBM Tivoli NetCool Impact involves a higher initial setup cost, offering significant long-term value through adaptability and integration. OpenText AI Operations Management provides a cost-effective entry point with AI-driven efficiencies, leading to faster ROI realization, making it appealing for scalable operations.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IBM Tivoli NetCool Impact vs. OpenText AI Operations Management Report (Updated: June 2025).
Buyer's Guide
IBM Tivoli NetCool Impact vs. OpenText AI Operations Management
June 2025
Download the complete report
Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli NetCool Impact
Ranking in Event Monitoring
9th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
No ranking in other categories
OpenText AI Operations Mana...
Ranking in Event Monitoring
8th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
IT Operations Analytics (12th), Cloud Monitoring Software (29th)
 

Mindshare comparison

As of June 2025, in the Event Monitoring category, the mindshare of IBM Tivoli NetCool Impact is 3.1%, up from 2.9% compared to the previous year. The mindshare of OpenText AI Operations Management is 6.3%, up from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Hennie Du Toit - PeerSpot reviewer
Event management strengthens with automation but needs better event flooding handling
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.
Read full review
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
"The solution is great at being able to fetch almost any kind of file."
"This product allows us to make use of open-source products, including running Java code."
"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."
"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"The most valuable aspect of Operations Bridge for us is its integration capabilities."
"It's a very good product overall."
"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."
"Purely, its flexibility is the most valuable aspect. It is hugely configurable."
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"It is stable."
"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."
More OpenText AI Operations Management pros
 

Cons

"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
"Stability-wise, this product needs to be improved."
"The solution is somewhat complicated. It's not exactly straightforward."
"IBM is not investing in the development of the on-premise version of this solution."
"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"The price is quite expensive, and because of this, we may try another solution."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"The pricing could be improved."
"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"The setup process can get a little bit complex."
More OpenText AI Operations Management cons
 

Pricing and Cost Advice

"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."
"It is competitive."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"The licensing cost for this solution is approximately $1,000 USD."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"The cost is very high."
"Setup costs can be high depending on the partner, but it is worth it."
report
See which vendors are best for you
Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.
See recommendations
859,129 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Retailer
12%
Computer Software Company
12%
Real Estate/Law Firm
10%
Financial Services Firm
18%
Manufacturing Company
12%
Computer Software Company
11%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with IBM Tivoli NetCool Impact?
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal wit...
See all answers
What is your primary use case for IBM Tivoli NetCool Impact?
IBM Tivoli NetCool Impact is our event management tool, specifically the umbrella fault management tool set. All of our events across the network correlate the data for us, and we have certain use ...
See all answers
What advice do you have for others considering IBM Tivoli NetCool Impact?
We remain a partner with IBM Tivoli and continue using their products. We use IBM Tivoli NetCool Impact's AIOps functionality. We experienced some skills issues, but currently receive assistance fr...
See all answers
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
See all answers
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
See all answers
What is your primary use case for Micro Focus Operations Bridge?
We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...
See all answers
 

Comparisons

IBM Tivoli NetCool OMNIbus vs IBM Tivoli NetCool Impact Logo
IBM Tivoli NetCool OMNIbus vs IBM Tivoli NetCool Impact
Compared 100% of the time
More IBM Tivoli NetCool Impact Competitors
OpsRamp vs OpenText AI Operations Management Logo
OpsRamp vs OpenText AI Operations Management
Compared 25% of the time
SCOM vs OpenText AI Operations Management Logo
SCOM vs OpenText AI Operations Management
Compared 24% of the time
BMC Helix Monitor vs OpenText AI Operations Management Logo
BMC Helix Monitor vs OpenText AI Operations Management
Compared 15% of the time
Zabbix vs OpenText AI Operations Management Logo
Zabbix vs OpenText AI Operations Management
Compared 12% of the time
BMC TrueSight Operations Management vs OpenText AI Operations Management Logo
BMC TrueSight Operations Management vs OpenText AI Operations Management
Compared 8% of the time
More OpenText AI Operations Management Competitors
 

Product Reports

Buyer's Guide
IBM Tivoli NetCool Impact
June 2025
IBM Tivoli NetCool Impact reportDownload IBM Tivoli NetCool Impact product report
Buyer's Guide
OpenText AI Operations Management
June 2025
OpenText AI Operations Management reportDownload OpenText AI Operations Management product report
 

Also Known As

Tivoli NetCool Impact
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.
IBM

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?
  • Event Correlation: Integrates and correlates event data for improved incident response.
  • Centralized Alerts: Raises alerts efficiently to streamline IT operations.
  • Comprehensive Dashboard: Consolidates information for better visibility.
  • Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
  • Automation: Enhances operations with server automation and performance management.
What benefits do users find with OpenText AI Operations Management?
  • Operational Efficiency: Streamlines IT processes for quicker issue resolution.
  • Transparency: Offers robust reporting and data centralization for clarity.
  • Resource Management: Improves management of IT resources and service perspectives.
  • Scalability: Accommodates growth with flexible architecture.
  • Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText
 

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
GE Money Bank, Bank AlJazira, Tech Mahindra
Buyer's Guide
IBM Tivoli NetCool Impact vs. OpenText AI Operations Management
June 2025
Free Report: IBM Tivoli NetCool Impact vs. OpenText AI Operations Management
Find out what your peers are saying about IBM Tivoli NetCool Impact vs. OpenText AI Operations Management and other solutions. Updated: June 2025.
DOWNLOAD NOW
859,129 professionals have used our research since 2012.
See our IBM Tivoli NetCool Impact vs. OpenText AI Operations Management report.
See our list of best Event Monitoring vendors.

We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.