No more typing reviews! Try our Samantha, our new voice AI agent.

Omada Identity vs OneLogin Customer Identity by One Identity comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Users achieved cost savings, efficiency, and improved ROI through automation, fewer help desk tickets, and streamlined cloud processes.
Sentiment score
4.7
OneLogin Customer Identity enhances security and efficiency with single passwords, benefiting financial institutions by saving time and reducing IT efforts.
To support the organization, we maintain a team of two or three, but one is more than sufficient because of its operational efficiency, the security it provides, and the user interface, including the dashboard provided.
Associate Security Analyst at Tech Mahindra
I have seen a return on investment with Omada Identity in terms of time saved and fewer employees needed.
Senior IT Support Technician at a manufacturing company with 10,001+ employees
Omada Identity has high cost and fewer features relative to competitors such as Saviynt and SailPoint.
Senior Analyst at Toll Holdings Limited
We have seen a return on investment because we have improved our security significantly, and the frictionless sign-in saves us time.
Financial Analyst at Finastra
Protecting these assets is crucial, especially for financial institutions, to mitigate risks.
CTO at Malam Engineering PLC
Once OneLogin Customer Identity by One Identity was implemented, it reduced tickets, especially for passwords for users that were struggling to get into some applications.
IAM Analyst at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
6.5
Omada Identity's customer support is efficient but inconsistent, with varying response times and communication needing improvement.
Sentiment score
5.8
OneLogin Customer Identity support is highly rated, with rapid response in Asia and USA, slower in Brazil.
The vendor support needs improvement because we have reported serious incidents that remain unresolved.
Lead Cyber Security Architect at a tech vendor with 10,001+ employees
Maintenance is necessary, and aside from that, if there are issues with Salesforce cloud, then Omada Identity may go down.
IT Analyst at a manufacturing company with 10,001+ employees
The customer support for Omada Identity is excellent.
Senior IT Support Technician at a manufacturing company with 10,001+ employees
If a customer has purchased a P1 level package, then they are available immediately.
Senior Analyst at Toll Holdings Limited
Every time I needed anything, they were very quick and I could solve things within a maximum of a couple of hours.
IAM Analyst at a tech services company with 51-200 employees
The customer support for OneLogin Customer Identity is top-notch.
Financial Analyst at Finastra
 

Scalability Issues

Sentiment score
7.2
Omada Identity offers scalable, cloud-based identity management with robust integration, though some on-premise scalability issues exist.
Sentiment score
6.7
OneLogin Customer Identity is scalable and effective for growing demands but has issues with browser extensions and session timeouts.
The scalability of Omada Identity is excellent; they offer flexible pricing for licenses, accommodating both full accounts and lighter identities, which makes it truly scalable.
Identity Access Management (IAM) Engineer at Draexlmaier
Omada Identity is a top-growing tool that is booming in the market.
IT Analyst at a manufacturing company with 10,001+ employees
Omada Identity scales very well for our organization.
Iam Security Specialist at a insurance company with 1,001-5,000 employees
It doubled in size and it still was handling fine with no gaps or issues.
IAM Analyst at a tech services company with 51-200 employees
OneLogin Customer Identity is very scalable because it handles all my organization's business applications under one roof where they are secure, easy to log in, and save a lot of time.
Financial Analyst at Finastra
In terms of scalability for OneLogin Customer Identity, I don't think it has great scalability because many times users have reported issues about their loading browser extension and sometimes their session timeout.
Senior Analyst at Toll Holdings Limited
 

Stability Issues

Sentiment score
7.6
Omada Identity excels in stable environments but faces integration issues, needing improved stability and support responsiveness.
Sentiment score
7.9
OneLogin Customer Identity is praised for its stability and reliability, experiencing minimal downtime due to integration issues.
In terms of stability, I rate Omada Identity a nine out of ten.
Identity Access Management (IAM) Engineer at Draexlmaier
We have experienced too many unexpected errors on a daily basis.
Lead Cyber Security Architect at a tech vendor with 10,001+ employees
Omada Identity is a stable and reliable tool.
IT Analyst at a manufacturing company with 10,001+ employees
I have not experienced downtime.
Financial Analyst at Finastra
OneLogin Customer Identity by One Identity is stable.
Analista de Suporte at a consultancy with 11-50 employees
OneLogin Customer Identity by One Identity is stable.
IAM Analyst at a tech services company with 51-200 employees
 

Room For Improvement

Omada Identity needs user interface enhancements, better performance, improved support, simplified integration, and expanded compatibility for effectiveness.
OneLogin Customer Identity needs mobile app improvements, better performance, clearer documentation, enhanced features, and more affordable pricing.
For someone unfamiliar with Omada Identity, comprehensive documentation would greatly enhance user understanding, which I believe is essential for clients and vendors.
Security Delivery Senior Analyst at a tech vendor with 10,001+ employees
Improvements needed for Omada Identity include out-of-the-box integrations and connectors for modern SaaS and cloud-native applications.
Associate Security Analyst at Tech Mahindra
Another unique benefit of Omada is their accelerator pack, which can propel you from zero to a working environment with basic configurations in about twelve to fourteen weeks.
Freelance Project Manager at a consultancy with 11-50 employees
Clarity in documentation, similar to that with Thales and Fortinet, simplifies our job and helps us convince clients by providing links to credible sources.
CTO at Malam Engineering PLC
Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding.
Senior Analyst at Toll Holdings Limited
The needed improvements for the mobile app could also include enhancing the user interface to be more user-friendly and easy to customize to fit a user's preference or needs.
Financial Analyst at Finastra
 

Setup Cost

Omada Identity provides a comprehensive but costly solution with flexible licensing, offering value despite high cloud option costs.
Enterprise buyers have mixed reviews on OneLogin's pricing; some find it cost-effective, others struggle with high costs.
It remains less expensive compared to SailPoint's AI offerings.
Senior Analyst at Toll Holdings Limited
They are lower than some of their competitors.
Manager at a manufacturing company with 5,001-10,000 employees
the product itself is said to have a good price, although the support can be expensive.
Identity Access Management (IAM) Engineer at Draexlmaier
for larger numbers of users, the price per user stays the same, which impacts budgeting and negotiations negatively.
Analista de Suporte at a consultancy with 11-50 employees
My experience with pricing, setup cost, and licensing has been that the price is one of the most cost-effective tools, especially regarding great signing and security.
Financial Analyst at Finastra
OneLogin Customer Identity is cheaper than Okta.
Senior Analyst at Toll Holdings Limited
 

Valuable Features

Omada Identity offers comprehensive identity management with Microsoft integration, automation, and AI-driven insights for large organizations.
OneLogin Customer Identity improves security and efficiency with single sign-on, multi-factor authentication, and AI analytics for enhanced functionality.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
Identity Access Management (IAM) Engineer at Draexlmaier
You can really do it codeless by creating a custom process with the process designer, adding the building blocks of the process designer into the process, and then getting it to work.
principal IGA consultant and partner at Fortigi
The integration with those systems helps my workflow and saves time considerably because I can manage all the accesses and assignments through Omada Identity at once, eliminating the need to add a license through Azure or a mailbox through Exchange.
Senior IT Support Technician at a manufacturing company with 10,001+ employees
The best features OneLogin Customer Identity offers include the ability to store credentials for different applications, one-click login to all platforms, top-notch security for our application, privacy and security for compliance, ease of employee efficiency, and enhanced security for remote workers.
Financial Analyst at Finastra
The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process.
CTO at Malam Engineering PLC
OneLogin Customer Identity has a feature of passwordless authentication.
Senior Analyst at Toll Holdings Limited
 

Categories and Ranking

Omada Identity
Ranking in Customer Identity and Access Management (CIAM)
5th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
69
Ranking in other categories
User Provisioning Software (5th), Identity Management (IM) (5th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Identity Governance Administration (IGA) (3rd)
OneLogin Customer Identity ...
Ranking in Customer Identity and Access Management (CIAM)
9th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Omada Identity is 2.6%, up from 1.8% compared to the previous year. The mindshare of OneLogin Customer Identity by One Identity is 1.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Mindshare Distribution
ProductMindshare (%)
Omada Identity2.6%
OneLogin Customer Identity by One Identity1.6%
Other95.8%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Identity governance has automated lifecycle workflows and strengthens access risk control
Omada Identity has a very good and easy automated onboarding and offboarding process which provisions correct system access from day one when employees or contractors join, and it automatically revokes their access and prevents orphan accounts when they leave. It provides role-based transfers which seamlessly upgrade user permissions when individuals change departments or roles, ensuring they only have the privileges necessary for their new positions. For risk mitigation and intelligent analytics, it leverages machine learning to uncover vulnerabilities, recommends appropriate access roles, and flags anomalous user behavior before it becomes a security threat. Omada Identity also extends strict governance controls and life cycle tracking to AI agents, service accounts, and API keys, securing the expanding IT infrastructure. It allows businesses to map their paper-based approval process into automated drag-and-drop digital workflows without relying on complex custom coding and provides a centralized self-service portal for employees to request temporary or permanent access to specific applications with proper approval from one or two level approvers, which includes built-in routing to the correct approvers. The value received from Omada Identity at the start was significant, particularly due to its codeless configuration, allowing us to map our approval process into automated drag-and-drop digital workflows without excessive complexity. For access requests, we established a centralized self-service portal to manage temporary or permanent access requests with appropriate approvals. Omada Identity uses machine learning to uncover vulnerabilities, recommending access roles and flagging anomalous behavior before it becomes a threat, providing confidence through initial POCs leading to a complete deployment.
AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Unified customer identity has delivered seamless branded logins and secure passwordless access
There are some issues I dislike about OneLogin Customer Identity. Customers are still facing performance inconsistencies. Many times users have reported issues such as slow loading times, some occasional browser extension failures, and long session timeout behaviors. There is also complex implementation and configuration. Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding. This will take a larger amount of time for deployment. Customization is easy but it takes time to customize, so it depends on the situation. Occasional service interruptions also occur. During my tenure, some users reported occasional outages or connectivity glitches which disrupted access to business applications.
report
Use our free recommendation engine to learn which Customer Identity and Access Management (CIAM) solutions are best for your needs.
919,894 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
12%
Outsourcing Company
7%
Computer Software Company
6%
Outsourcing Company
27%
Computer Software Company
18%
Financial Services Firm
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise7
Large Enterprise55
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Omada Identity Cloud?
The pricing, setup cost, and licensing for Omada Identity are reasonable for the features provided.
What needs improvement with Omada Identity Cloud?
Omada Identity could be improved with a similar interface, easier integration with third-party applications, and more advanced reporting and automation capabilities. Better integration with cloud a...
What is your primary use case for Omada Identity Cloud?
Omada Identity is used primarily for user access management, helping us manage user permissions in a centralized way. When a new employee joins, Omada Identity automates the user account and access...
What is your experience regarding pricing and costs for OneLogin Customer Identity?
My experience with pricing, setup costs, and licensing is a bit negative because, although the solution is amazing and a very good system, the prices are a bit exaggerated, especially at larger sca...
What needs improvement with OneLogin Customer Identity?
From my perspective, there is nothing to add for OneLogin Customer Identity by One Identity to be improved; everything is clear on my side.
What is your primary use case for OneLogin Customer Identity?
OneLogin Customer Identity by One Identity serves as our main authentication solution for logins to third-party applications such as AWS, Secret Server, Jamf, and SCCM, where we use SAML login to a...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
No data available
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Information Not Available
Find out what your peers are saying about Omada Identity vs. OneLogin Customer Identity by One Identity and other solutions. Updated: September 2026.
919,894 professionals have used our research since 2012.