Observer GigaStor vs ScienceLogic comparison

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Observer GigaStor

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Executive SummaryUpdated on Oct 10, 2024

ScienceLogic and Observer GigaStor are competing in the network monitoring and management space. ScienceLogic has an upper hand due to its robust integration and automation capabilities that lead to efficient network management.

Features: ScienceLogic provides automation and integration, seamless IT management tool integration, and efficient network management functionality. Observer GigaStor has packet capture, in-depth analysis capabilities, and detailed network behavior insights.

Room for Improvement: ScienceLogic could improve its data collection and analysis features, provide better network visibility, and enhance troubleshooting capabilities. Observer GigaStor may benefit from simplified deployment processes, lower initial costs, and improved support responsiveness.

Ease of Deployment and Customer Service: ScienceLogic offers a faster deployment model and strong support services. Observer GigaStor requires a more complex setup due to its extensive data capture capabilities and may need more intensive configuration.

Pricing and ROI: ScienceLogic tends to have a more attractive pricing model and faster ROI with lower setup costs. Observer GigaStor requires a higher initial investment but offers significant analysis benefits that may potentially provide substantial ROI over time.

To learn more, read our detailed Observer GigaStor vs. ScienceLogic Report (Updated: June 2026).

Observer GigaStor vs. ScienceLogic

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Helped 903,067 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Observer GigaStor

Ranking in Network Monitoring Software

84th

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Network Troubleshooting (14th), Network Packet Broker (NPB) (8th)

ScienceLogic

Ranking in Network Monitoring Software

28th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (6th), Unified Communications Monitoring (1st), Server Monitoring (11th), IT Infrastructure Monitoring (18th), IT Operations Analytics (8th), Cloud Monitoring Software (13th), AIOps (13th)

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of Observer GigaStor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ScienceLogic is 1.4%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ScienceLogic	1.4%
Observer GigaStor	0.5%
Other	98.1%

Network Monitoring Software

Featured Reviews

Jeroen-Dubbelman

Director at Bitrate

Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

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Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

Comprehensive monitoring streamlines operations with room for user support enhancement

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have no regrets using this product, I am very satisfied for what I paid for it and for the things I am able to do with the product."

"There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies."

"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."

"Industry-leading line rates, packet-capture technology and data-mining capabilities are the most valuable features."

"Enables us to go back in time to capture an issue and analyze it for a solution, and this after the fact analysis is key to overcoming the bump in the night issues."

"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"

"It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network."

"The ability to capture packets. It is not only for monitoring. That is very important for a company that wants to keep an eye on the packets, the transactions, the flows..."

More Observer GigaStor pros

"Web monitoring, service and processes monitoring have saved and prevented more than just one outage."

"It has a lot of integration capabilities as well; we can integrate with a lot of things, monitor emails and APIs, handle customization and automation, and there is a great dashboard with many features to take advantage of."

"The stability of ScienceLogic is great."

"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."

"However, once I began using ScienceLogic, I discovered that the main thing that fascinated me was discovering each and every child, which I had never seen in any monitoring tool."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities."

"Life before ScienceLogic was quite responsive, although we did managed services to a degree, they were more of a point in time check for the health of the client system rather than real time deep analysis, but now we’re able to resolve client problems not only before they have a problem but also, when we have to troubleshoot, we can look back in time and get a picture of what was going on with the network to avoid repeat occurrences."

"The many features offered for one price, including discovery, asset management, alerting, and ticketing, with simplified ease of integration across all features."

More ScienceLogic pros

Cons

"The Observer Console UI is consistent and stable, but could use some updating to be more modern."

"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."

"There are some issues, in our environment that puts processing restraints on the Gigastor when turning on trending data to be sent to APEX."

"The interface is pretty complex, so for the average user, it takes a while to get up to speed with it. I would like it to be more user-friendly."

"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."

"I would like to have more than 4TB of storage available in the portable version of this solution."

"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."

"It was challenging onboarding users."

"I would like to see out-of-the-box standard dashboards for common services."

"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

"The reporting module needs work."

"Overall monitoring capabilities could be improved. We run into instances where we are not able to configure monitoring for specific things and it requires quite a bit of manual labor to accomplish these tasks."

"They should add CLI command modes and scripts for high performance."

"If I were a small to medium business, I probably wouldn't choose this provider. It is a heavily configurable, heavyweight, and scalable IT solution for IT infrastructure monitoring."

"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."

More ScienceLogic cons

Pricing and Cost Advice

"It's quite expensive."

"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"The pricing model for ScienceLogic could improve."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

More ScienceLogic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

11%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	27

Questions from the Community

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What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

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What needs improvement with ScienceLogic?

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What is your primary use case for ScienceLogic?

Our usual use case of ScienceLogic is as a strategic monitoring tool for all the customers in our company, and because of that reason, all the accounts and projects are migrated from other monitori...

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Product Reports

Observer GigaStor

Download Observer GigaStor product report

Download ScienceLogic product report

Overview

Observer GigaStor provides detailed network visibility and data capture for efficient troubleshooting and analysis. It's a robust tool designed to manage today’s complex network environments, offering reliability and performance insights.

Observer GigaStor specializes in long-term network traffic capture, delivering comprehensive forensic analysis capabilities. It stands as a trusted resource for IT departments aiming to resolve network performance issues swiftly. By capturing and storing packets with high precision, it aids in identifying both current and past anomalies, ensuring network health and performance continuity through proactive monitoring.

What are the key features of Observer GigaStor?

Long-term Data Capture: Enables storage of vast amounts of data for extensive historical analysis.
Comprehensive Protocol Support: Offers support for diverse protocols, enhancing troubleshooting accuracy.
Retrospective Analysis: Provides the ability to trace issues back to their origin point, improving issue resolution speed.
Scalability: Adapts to network growth without sacrificing performance capabilities.

What benefits and ROI can be expected from reviews?

Increased Troubleshooting Efficiency: Provides quicker resolution times, reducing network downtime.
Enhanced Network Visibility: Improves understanding of network performance and traffic patterns.
Reduced Operational Costs: Limits the need for manual troubleshooting, saving on labor costs.
Improved Decision Making: Data insights aid in strategic planning for infrastructure improvements.

Observer GigaStor's implementation spans across various industries, from telecommunications to finance, where maintaining robust and secure network performance is crucial. Its ability to analyze and retrieve historical network data supports compliance and operational stability demands in these sectors.

Viavi Solutions

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

Sample Customers

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

Observer GigaStor vs. ScienceLogic