Observer GigaStor vs ScienceLogic comparison

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Observer GigaStor

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Executive SummaryUpdated on Oct 10, 2024

ScienceLogic and Observer GigaStor are competing in the network monitoring and management space. ScienceLogic has an upper hand due to its robust integration and automation capabilities that lead to efficient network management.

Features: ScienceLogic provides automation and integration, seamless IT management tool integration, and efficient network management functionality. Observer GigaStor has packet capture, in-depth analysis capabilities, and detailed network behavior insights.

Room for Improvement: ScienceLogic could improve its data collection and analysis features, provide better network visibility, and enhance troubleshooting capabilities. Observer GigaStor may benefit from simplified deployment processes, lower initial costs, and improved support responsiveness.

Ease of Deployment and Customer Service: ScienceLogic offers a faster deployment model and strong support services. Observer GigaStor requires a more complex setup due to its extensive data capture capabilities and may need more intensive configuration.

Pricing and ROI: ScienceLogic tends to have a more attractive pricing model and faster ROI with lower setup costs. Observer GigaStor requires a higher initial investment but offers significant analysis benefits that may potentially provide substantial ROI over time.

To learn more, read our detailed Observer GigaStor vs. ScienceLogic Report (Updated: March 2026).

Observer GigaStor vs. ScienceLogic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Observer GigaStor

Ranking in Network Monitoring Software

86th

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Network Troubleshooting (14th), Network Packet Broker (NPB) (9th)

ScienceLogic

Ranking in Network Monitoring Software

14th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Unified Communications Monitoring (1st), Server Monitoring (10th), IT Infrastructure Monitoring (14th), IT Operations Analytics (4th), Cloud Monitoring Software (14th), AIOps (9th)

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of Observer GigaStor is 0.4%, up from 0.2% compared to the previous year. The mindshare of ScienceLogic is 1.3%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ScienceLogic	1.3%
Observer GigaStor	0.4%
Other	98.3%

Network Monitoring Software

Featured Reviews

Jeroen-Dubbelman

Director at Bitrate

Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

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Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

Comprehensive monitoring streamlines operations with room for user support enhancement

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's able to capture packets and, after a long time, you can come and use that information; to check, to analyze - everything you would want to do. So it's very good and helpful if you want to protect your data. It is stored in a certain place where you can access it every time you want to analyze it."

"Go take a look at it. It's a great product and has great capabilities."

"If you have the opportunity, I would strongly encourage you to get it, because it makes the IT experience easier and more flexible, by providing the ability to see things in your networks like the directory packet label."

"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."

"I have no regrets using this product, I am very satisfied for what I paid for it and for the things I am able to do with the product."

"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"

"Industry-leading line rates, packet-capture technology and data-mining capabilities are the most valuable features."

More Observer GigaStor pros

"However, once I began using ScienceLogic, I discovered that the main thing that fascinated me was discovering each and every child, which I had never seen in any monitoring tool."

"ScienceLogic has given us the ability to generate tickets directly from monitoring events."

"It has given us comprehensive monitoring across all platforms."

"When it comes to features, the power pack is the most valuable."

"ScienceLogic's custom enablement, which I can achieve as a Python developer, is unique."

"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."

"The customizable dashboard is my favorite feature because I have everything that matters to me in my role available immediately at sign on, and we can also customize a customer's dashboard view so that from analyst to C-level executive we can give the customer exactly what they want and need to see at sign on."

"I recommend ScienceLogic to other users."

More ScienceLogic pros

Cons

"I would like to have more than 4TB of storage available in the portable version of this solution."

"There are some issues, in our environment that puts processing restraints on the Gigastor when turning on trending data to be sent to APEX."

"The Observer Console UI is consistent and stable, but could use some updating to be more modern."

"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."

"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."

"I would like to have more than 4TB of storage available in the portable version of this solution."

"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."

"The interface is pretty complex, so for the average user, it takes a while to get up to speed with it. I would like it to be more user-friendly."

More Observer GigaStor cons

"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

"They should improve their support process and add chat."

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

"Overall monitoring capabilities could be improved. We run into instances where we are not able to configure monitoring for specific things and it requires quite a bit of manual labor to accomplish these tasks."

"There is room for improvement in the speed of setting up the service and integrating PowerPacks."

"The reporting module needs work."

"ScienceLogic does not have application monitoring; we definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications."

"From a performance perspective, it needs to improve a lot."

More ScienceLogic cons

Pricing and Cost Advice

"It's quite expensive."

"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"The pricing model for ScienceLogic could improve."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

More ScienceLogic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

14%

Wholesaler/Distributor

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	24

Questions from the Community

What do you like most about Observer GigaStor?

What is your experience regarding pricing and costs for Observer GigaStor?

I would rate the pricing a ten out of ten. It's quite expensive.

What needs improvement with Observer GigaStor?

GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities coul...

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

What needs improvement with ScienceLogic?

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Product Reports

Observer GigaStor

Download Observer GigaStor product report

Download ScienceLogic product report

Overview

Observer GigaStor is a network analysis tool that comes in a variety of form factors, including rack mount, portable, and virtual. Capable of storing up to a petabyte of traffic for later analysis, GigaStor helps ensure optimal network and application performance.

Viavi Solutions

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

Sample Customers

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

Observer GigaStor vs. ScienceLogic