Observer GigaStor vs ScienceLogic comparison

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Observer GigaStor

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Executive SummaryUpdated on Oct 10, 2024

ScienceLogic and Observer GigaStor are competing in the network monitoring and management space. ScienceLogic has an upper hand due to its robust integration and automation capabilities that lead to efficient network management.

Features: ScienceLogic provides automation and integration, seamless IT management tool integration, and efficient network management functionality. Observer GigaStor has packet capture, in-depth analysis capabilities, and detailed network behavior insights.

Room for Improvement: ScienceLogic could improve its data collection and analysis features, provide better network visibility, and enhance troubleshooting capabilities. Observer GigaStor may benefit from simplified deployment processes, lower initial costs, and improved support responsiveness.

Ease of Deployment and Customer Service: ScienceLogic offers a faster deployment model and strong support services. Observer GigaStor requires a more complex setup due to its extensive data capture capabilities and may need more intensive configuration.

Pricing and ROI: ScienceLogic tends to have a more attractive pricing model and faster ROI with lower setup costs. Observer GigaStor requires a higher initial investment but offers significant analysis benefits that may potentially provide substantial ROI over time.

To learn more, read our detailed Observer GigaStor vs. ScienceLogic Report (Updated: June 2026).

Observer GigaStor vs. ScienceLogic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Observer GigaStor

Ranking in Network Monitoring Software

84th

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Network Troubleshooting (14th), Network Packet Broker (NPB) (8th)

ScienceLogic

Ranking in Network Monitoring Software

28th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (6th), Unified Communications Monitoring (1st), Server Monitoring (11th), IT Infrastructure Monitoring (18th), IT Operations Analytics (8th), Cloud Monitoring Software (13th), AIOps (13th)

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of Observer GigaStor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ScienceLogic is 1.4%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ScienceLogic	1.4%
Observer GigaStor	0.5%
Other	98.1%

Network Monitoring Software

Featured Reviews

Jeroen-Dubbelman

Director at Bitrate

Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

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Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

Comprehensive monitoring streamlines operations with room for user support enhancement

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If you have the opportunity, I would strongly encourage you to get it, because it makes the IT experience easier and more flexible, by providing the ability to see things in your networks like the directory packet label."

"There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies."

"Industry-leading line rates, packet-capture technology and data-mining capabilities are the most valuable features."

"It's able to capture packets and, after a long time, you can come and use that information; to check, to analyze - everything you would want to do. So it's very good and helpful if you want to protect your data. It is stored in a certain place where you can access it every time you want to analyze it."

"I have no regrets using this product, I am very satisfied for what I paid for it and for the things I am able to do with the product."

"Enables us to go back in time to capture an issue and analyze it for a solution, and this after the fact analysis is key to overcoming the bump in the night issues."

"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."

"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"

More Observer GigaStor pros

"We lacked the power or features that the EM7 dashboards provide, and have won more than one account based on that alone."

"Dynamic Component Mapping is key and unique."

"Since it is a SaaS-based product, the setup is not very difficult."

"The support's been fantastic."

"The integration of ScienceLogic with our existing IT ecosystems has significantly benefited our organization, as all alerts now directly go to IBM Netcool and then to the ITSM tool, ServiceNow."

"ScienceLogic has given us the ability to generate tickets directly from monitoring events."

"We were able to increase the monitoring coverage of both our legacy and public cloud based infrastructures, while also cutting costs by over $2 million across a five year period."

"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."

More ScienceLogic pros

Cons

"There are some issues, in our environment that puts processing restraints on the Gigastor when turning on trending data to be sent to APEX."

"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."

"The interface is pretty complex, so for the average user, it takes a while to get up to speed with it. I would like it to be more user-friendly."

"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."

"I would like to have more than 4TB of storage available in the portable version of this solution."

"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."

"The Observer Console UI is consistent and stable, but could use some updating to be more modern."

"It doesn't have the complete application-level topology. It could have service topology and business service monitoring."

"We often face bugs when there's a new release."

"I believe the knowledge base leaves a little room for improvement."

"I see room to do better in the network and SNMP trap processing."

"The reporting module needs work."

"Before ScienceLogic, our monitoring was fairly difficult to do. We were kind of limited in our capabilities."

"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."

"Error information doesn’t have a good information if something goes wrong while doing a device discovery (I tried this a while back- couldn’t be more specific)."

More ScienceLogic cons

Pricing and Cost Advice

"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

"It's quite expensive."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"The pricing model for ScienceLogic could improve."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

More ScienceLogic pricing and cost advice

See which vendors are best for you

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903,067 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

11%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	27

Questions from the Community

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What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

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What needs improvement with ScienceLogic?

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What is your primary use case for ScienceLogic?

Our usual use case of ScienceLogic is as a strategic monitoring tool for all the customers in our company, and because of that reason, all the accounts and projects are migrated from other monitori...

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Product Reports

Observer GigaStor

Download Observer GigaStor product report

Download ScienceLogic product report

Overview

Observer GigaStor provides detailed network visibility and data capture for efficient troubleshooting and analysis. It's a robust tool designed to manage today’s complex network environments, offering reliability and performance insights.

Observer GigaStor specializes in long-term network traffic capture, delivering comprehensive forensic analysis capabilities. It stands as a trusted resource for IT departments aiming to resolve network performance issues swiftly. By capturing and storing packets with high precision, it aids in identifying both current and past anomalies, ensuring network health and performance continuity through proactive monitoring.

What are the key features of Observer GigaStor?

Long-term Data Capture: Enables storage of vast amounts of data for extensive historical analysis.
Comprehensive Protocol Support: Offers support for diverse protocols, enhancing troubleshooting accuracy.
Retrospective Analysis: Provides the ability to trace issues back to their origin point, improving issue resolution speed.
Scalability: Adapts to network growth without sacrificing performance capabilities.

What benefits and ROI can be expected from reviews?

Increased Troubleshooting Efficiency: Provides quicker resolution times, reducing network downtime.
Enhanced Network Visibility: Improves understanding of network performance and traffic patterns.
Reduced Operational Costs: Limits the need for manual troubleshooting, saving on labor costs.
Improved Decision Making: Data insights aid in strategic planning for infrastructure improvements.

Observer GigaStor's implementation spans across various industries, from telecommunications to finance, where maintaining robust and secure network performance is crucial. Its ability to analyze and retrieve historical network data supports compliance and operational stability demands in these sectors.

Viavi Solutions

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

Sample Customers

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

Observer GigaStor vs. ScienceLogic