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Observer Apex vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Observer Apex
Ranking in Network Monitoring Software
104th
Average Rating
0.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ThousandEyes
Ranking in Network Monitoring Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Cloud Monitoring Software (10th), Digital Experience Monitoring (DEM) (2nd)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Observer Apex is 0.3%, up from 0.1% compared to the previous year. The mindshare of ThousandEyes is 1.7%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ThousandEyes1.7%
Observer Apex0.3%
Other98.0%
Network Monitoring Software
 

Featured Reviews

Jeroen-Dubbelman - PeerSpot reviewer
Director at Bitrate
Has good network visibility
The primary use case is for monitoring and troubleshooting. We also use it for security.   The correlation of data in Apex helps to get full visibility of the entire enterprise. Apex is where we get the end-user experience score from one to ten. Network visibility is the most valuable feature.…
Shreyans Parekh - PeerSpot reviewer
Vice President, Finance and Operations at Fruitist
Proactive monitoring has transformed digital experience and now optimizes application delivery
With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Network visibility is the most valuable feature."
"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."
"The tool's most valuable feature is its scalability. It is a good tool for network admins."
"For me, all the features are great and make ThousandEyes stand out among other observability products."
"I think the analysis service that Cisco provides is extremely valuable."
"ThousandEyes has positively impacted our organization by enabling us to know if a third-party hosted application isn't functioning properly, allowing us to determine what's actually going on and whether the issue lies on our side or with the application provider."
"The installation process is not hard at all."
"ThousandEyes gives companies better visibility, showing effective notes on the network layer and the application's performance for anyone inside or outside the data center, while providing deep visibility on the network, legal support, and user requests."
"ThousandEyes is an excellent product that really provides accurate metrics into network performance as well as the user experience, and I would highly recommend it."
 

Cons

"The pricing and AI can be improved."
"ThousandEyes could improve by implementing a similar incident management system like BigPanda or ServiceNow."
"It might be practical to extend monitoring capabilities to include network devices"
"I feel it needs more holistic integration. It needs more improvement."
"Presently, it lacks the ability to integrate with other Cisco products."
"Cisco is the standard for anyone wanting something good, the problem with it is the cost and that means that it's not accessible to many smaller companies."
"Regarding the user interface, I appreciate dropdowns, but I prefer a guided experience where the interface explains itself instead of requiring extensive searching to reach a point."
"There is room for improvement in terms of customization and user-friendliness."
"More detailed documentation explaining the metrics and the testing mechanisms would be helpful."
 

Pricing and Cost Advice

"It's expensive."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
"The solution costs several thousand dollars per year."
"The solution's pricing is cheap; I rate it a five out of ten."
"It is a quite expensive solution."
"The solution is cheap."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise17
 

Questions from the Community

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What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
ThousandEyes could be improved by unifying the GUI with the rest of the Cisco products since it remains legacy from its original state when Cisco acquired it.
What is your primary use case for ThousandEyes?
My main use cases for ThousandEyes are troubleshooting slow speeds and investigating disconnection issues that users report.
 

Overview

 

Sample Customers

Capita
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Zabbix, SolarWinds, Auvik and others in Network Monitoring Software. Updated: June 2026.
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