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Microsoft System Center Orchestrator vs ServiceNow Orchestration comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft System Center Orc...
Ranking in Process Automation
34th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
15th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of Microsoft System Center Orchestrator is 1.2%, up from 1.0% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.3%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ServiceNow Orchestration2.3%
Microsoft System Center Orchestrator1.2%
Other96.5%
Process Automation
 

Featured Reviews

Dan Campeanu - PeerSpot reviewer
Security Engineer at ProVision
Automates tasks and manages multiple servers from a central location
The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It can manage multiple servers and workstations from a single location."
"Automation is the most valuable feature of the solution."
"It's probably the best product out there."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"There are a lot of ready to use orchestration custom packs."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The data visualization is good."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"It is a very stable product, highly affordable."
"The product has a flexible interface for development."
 

Cons

"The product's management aspect needs enhancement."
"I find the Orchestrator UI to be problematic."
"We have found some gaps in integration because all of our customers require niche tools."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"There can be gaps in integration."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"I would like a user experience module to be added."
"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."
 

Pricing and Cost Advice

"We obtained a license that bundled Windows Server with System Center at no additional cost."
"I give the cost of the solution a five out of ten."
"In terms of price, this solution is at the higher end of what you'll find."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is not very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"The solution is costly and orchestrations are very expensive."
"Pricing is custom to every customer."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
10%
Government
9%
Comms Service Provider
9%
Financial Services Firm
19%
Outsourcing Company
11%
Manufacturing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
 

Also Known As

MS System Center Orchestrator
No data available
 

Overview

 

Sample Customers

Information Not Available
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Microsoft System Center Orchestrator vs. ServiceNow Orchestration and other solutions. Updated: September 2026.
914,262 professionals have used our research since 2012.