vRealize Network Insight and NinjaOne compete in the IT management space, focusing on network visibility and device management respectively. vRealize appears more specialized in complex network analysis, while NinjaOne provides comprehensive device management effectively.
Features: vRealize Network Insight enhances network visibility, flow visualization, and troubleshooting with rich analytics. It is beneficial for NSX implementation and offers intuitive natural language queries. NinjaOne specializes in device management and remote monitoring, enabling software deployment and patch management. Its mobile app facilitates automation and management.
Room for Improvement: vRealize users identify high pricing and desire better integration with additional network devices and microsegmentation features. They also request greater application awareness. NinjaOne users want improved report customization and enhanced ticketing systems. They mention the need for better software patching and mobile device management.
Ease of Deployment and Customer Service: vRealize Network Insight is typically deployed on-premises, offering solid technical support though it may need expert assistance during setup. NinjaOne supports various environments, benefiting from less complexity due to its cloud-native design. Both are praised for responsive customer support.
Pricing and ROI: vRealize is considered expensive but delivers significant ROI, especially in VMware-heavy environments through cost savings. NinjaOne is viewed as reasonably priced with flexible subscription options, offering good value through automation. vRealize suits large networks, while NinjaOne is ideal for efficient device management.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
It's difficult to find necessary documentation, open tickets, and get support.
We are paying too much for technical support from VMware.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
We are managing that one but usually we have an API connector between our firewall vendor and our VMware NSX.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
Broadcom should improve by going back to what was working before, offering the suite of tools that clients actually use, and allowing clients to decide the best options for them.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
Broadcom is known for increasing product prices, making them expensive compared to what people used to pay.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
One of the biggest problems with VMware NSX is logging, and vRealize Network Insight helps by providing comprehensive logs.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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