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NinjaOne vs Rootly comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Organizations save costs and time with NinjaOne, improving productivity and efficiency with ROI typically in six months.
Sentiment score
3.7
Rootly enhances productivity and standardizes incident management despite uncertainties regarding measurable ROI and specific efficiency metrics.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Owner at AvalisNT AG
Time-wise, it is probably saving the service desk a day a week.
Head of Technology Operations at Codi Group
We saved money because we were able to consolidate three different tools into one.
IT Director at a insurance company with 10,001+ employees
 

Customer Service

Sentiment score
7.2
NinjaOne offers effective customer service with some response time issues, achieving high ratings despite limited 24/7 availability.
Sentiment score
6.5
Rootly's customer service is praised for quick, proactive engagement and useful Slack support, leading to high user satisfaction.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
Cloud Consultant at i-Community AG
The customer support at NinjaOne is excellent, rated ten out of ten.
Owner at AvalisNT AG
Customer support from NinjaOne is excellent.
Assistant Vice President, Tech Solutions at LPL Financials
Rootly's customer support is great; every time we have had to use it, they have gotten in touch with us really quickly and connected us to the relevant teams to fix our problems or potentially suggest a feature for the future.
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
The customer support is quite good; I can write to Rootly specialists in Slack, and that is very useful.
Devops engineer at a tech vendor with 51-200 employees
 

Scalability Issues

Sentiment score
8.2
NinjaOne is scalable and flexible, suitable for various enterprise sizes, praised for adaptability despite cost concerns for smaller setups.
Sentiment score
6.1
Rootly enhances scalability by seamlessly integrating with growth, simplifying component addition, alert management, and user expansion for teams.
I would rate the scalability of NinjaOne as ten out of ten.
CEO AND CTO at DeserveIT
We easily install the agent on new servers and can create scripts to automate agent installation.
DevOps Engineer at a tech services company with 201-500 employees
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
Head of Technology Operations at Codi Group
If we ever need to add a new alert, we just put it into the code, run the pipeline, and we are done.
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
Rootly's scalability is great; it goes under the hood and my colleagues and I as users do not think about it generally.
Devops engineer at a tech vendor with 51-200 employees
 

Stability Issues

Sentiment score
8.2
NinjaOne is highly stable, with frequent updates and minor issues, resulting in minimal reliability concerns and user satisfaction.
Sentiment score
8.7
Rootly is praised for its stability, with users consistently highlighting its reliability and lack of issues or complications.
I would rate the stability a ten out of ten.
Owner at AvalisNT AG
In the two years I have used it, I have never experienced any downtime or reliability issues.
DevOps Engineer at a tech services company with 201-500 employees
NinjaOne is extremely stable.
IT Director at a insurance company with 10,001+ employees
 

Room For Improvement

Users desire better software integration, advanced features, improved affordability, and enhanced Linux/macOS support for NinjaOne.
Rootly aims to improve integration, notifications, and customization with AI while listening to user feedback for future enhancements.
Security and reporting, including business intelligence tools, are adequate.
Cloud Consultant at i-Community AG
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
DevOps Engineer at a tech services company with 201-500 employees
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
Assistant Vice President, Tech Solutions at LPL Financials
We had one incident when we lost alerting generally because Rootly crashed, and we did not like it.
Devops engineer at a tech vendor with 51-200 employees
The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users.
System Architect at CI&T
Enhancing search functionality to make it easier to locate historical incidents and action items would be beneficial.
Specilist at a tech vendor with 10,001+ employees
 

Setup Cost

Enterprise users find NinjaOne competitively priced, offering cost-effective value with bundled tools, though expenses vary by features and scale.
Rootly offers competitive pricing and easy setup, appealing to enterprises, though user addition processes could improve.
The pricing for NinjaOne is appropriate for small companies.
Cloud Consultant at i-Community AG
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
Owner at AvalisNT AG
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
IT Support at Team Trinet
Generally, it is great and the price is great, and that is the reason we chose Rootly.
Devops engineer at a tech vendor with 51-200 employees
Rootly scheduled a call with us and was very quick to give us a POC license to trial out the full product.
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
 

Valuable Features

NinjaOne streamlines IT management with remote monitoring, automation, and security features, ideal for efficient, cost-effective infrastructure management.
Rootly's Slack integration streamlines communication, enhances workflow, improves resolution rates, and boosts operational efficiency with top tool integrations.
The software's automation tools have solved critical deployment problems for small businesses.
Cloud Consultant at i-Community AG
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Owner at AvalisNT AG
Every month, every quarter, I see new features, and it is always evolving.
CEO AND CTO at DeserveIT
With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly.
System Architect at CI&T
Rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable.
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
The precise rules and entities help me route alerts very specifically to the exact persons who are in charge and to rotate this person using on-call policies.
Devops engineer at a tech vendor with 51-200 employees
 

Categories and Ranking

NinjaOne
Ranking in IT Alerting and Incident Management
8th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
Help Desk Software (6th), Network Monitoring Software (11th), Server Monitoring (2nd), IT Service Management (ITSM) (6th), Remote Access (8th), Vulnerability Management (21st), Mobile Device Management (MDM) (4th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), MSP Backup (1st), Unified Endpoint Management (UEM) (6th), Autonomous Endpoint Management (3rd)
Rootly
Ranking in IT Alerting and Incident Management
11th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of NinjaOne is 2.7%, up from 2.3% compared to the previous year. The mindshare of Rootly is 2.8%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
NinjaOne2.7%
Rootly2.8%
Other94.5%
IT Alerting and Incident Management
 

Featured Reviews

Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
MT
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
On-call workflows have become reliable and onboarding new engineers runs smoothly
The best feature that Rootly offers, which I really appreciated when we onboarded Rootly, is the shadowing feature. I evaluated quite a few tools but Rootly was the only one at the time that had this, and this allowed us to onboard new engineers into the on-call rota smoothly, which was a really cool feature. Regarding how the shadowing feature helped with onboarding new engineers, rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable, and it allowed us to onboard people in a much more graceful manner.
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
Manufacturing Company
9%
Financial Services Firm
8%
Computer Software Company
7%
Performing Arts
27%
Manufacturing Company
7%
Comms Service Provider
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What needs improvement with NinjaOne?
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
What is your primary use case for NinjaOne?
My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...
What is your experience regarding pricing and costs for Rootly?
Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing...
What needs improvement with Rootly?
There are a few areas where Rootly can be improved. More customization options for postmortem templates and reports would be helpful. Enhancing search functionality to make it easier to locate hist...
What is your primary use case for Rootly?
I use Rootly every day to manage the end-to-end incident lifecycle. When a critical incident is reported, I create or join an incident on Rootly, assign the appropriate severity, and engage the req...
 

Comparisons

 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
* **Atlassian** * **Cisco** * **Databricks** * **DigitalOcean** * **Google Cloud** * **IBM** * **JetBlue** * **LinkedIn** * **Lyft** * **Microsoft** * **MongoDB** * **Netflix** * **Pinterest** * **Qualcomm** * **Red Hat** * **Salesforce** * **Spotify** * **Square** * **T-Mobile** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Workday** * **Xerox** * **Zoom**
Find out what your peers are saying about NinjaOne vs. Rootly and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.