New Relic vs SolarWinds Pingdom comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while SolarWinds is ranked #68. New Relic holds a 3.7% mindshare in APM, compared to SolarWinds’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
14,215 Comparison Views

94% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

1,651 Views
1,486 Comparison Views

75% willing to recommend

New Relic

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds Pingdom both provide monitoring solutions. New Relic stands out for its advanced data analysis and real-time monitoring, while SolarWinds Pingdom is known for its simplicity and effective website performance monitoring. New Relic generally receives better reviews for support services, but SolarWinds Pingdom is recognized for its intuitive setup and lower costs.

Features: New Relic offers extensive data monitoring, real-time analytics, and deep performance insights. SolarWinds Pingdom provides straightforward web performance monitoring, user experience tracking, and effective web performance features.

Room for Improvement: New Relic could benefit from more straightforward configuration options, improved user-friendliness, and simplification of certain aspects. SolarWinds Pingdom could enhance its comprehensive analytics capabilities, advanced reporting features, and overall analytical depth.

Ease of Deployment and Customer Service: New Relic's deployment process is comprehensive but sometimes complex, supported by strong customer service. SolarWinds Pingdom is commended for its easy and quick deployment process along with effective customer service.

Pricing and ROI: New Relic has higher setup costs but offers substantial returns on investment due to its powerful monitoring tools. SolarWinds Pingdom has lower setup costs and provides good value for standard monitoring needs. Users find New Relic worth the investment for advanced capabilities, while SolarWinds Pingdom is cost-effective for simpler use.

To learn more, read our detailed New Relic vs. SolarWinds Pingdom Report (Updated: June 2026).

Buyer's Guide

New Relic vs. SolarWinds Pingdom

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

68th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 6.4% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
SolarWinds Pingdom	0.6%
Other	95.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The versatility of the solution is its most valuable feature."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"New Relic is the best choice because the product has good dashboards, scalability, and environments."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."

"Customer Service: Excellent. Technical Support: Excellent."

"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."

"The solution is quite stable."

More New Relic pros

"One valuable feature is real user monitoring."

"Overall, this is a very good product and one that I recommend."

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"Once you set the threshold on your environment, it feels very real-time"

"The most valuable features are monitoring and reporting."

"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

Cons

"I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments."

"Compared to their competitors, they are missing some features at the moment."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."

"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"It could be faster, but they’re already working on making this."

More New Relic cons

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Some of the functions could improve by making them easier."

"Technical support could use some improvement."

"I would like to see better integration with other products."

Pricing and Cost Advice

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The detection piece of it brings us a big return on investment."

"The solution is less expensive than AppNeta."

"The price was one of the reasons we chose this solution."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The solution is cheap, but prices can go up when users grow."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

More New Relic pricing and cost advice

"This price of this solution is reasonable."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

"The license was paid yearly and included technical support."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Construction Company

15%

Financial Services Firm

11%

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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Compared 11% of the time

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Product Reports

Buyer's Guide

New Relic

June 2026

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2026

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds Pingdom provides comprehensive network and real user monitoring with quick alerts and robust reporting, ensuring efficient website functionality and performance management for Managed Service Providers.

SolarWinds Pingdom aids in network monitoring, security testing, and application response times. It offers page speed optimization and user-friendly GUI, integrating reports for enhanced functionality. Providers rely on its instant alerts and easy interface for efficient performance management. Challenges include integration with management tools and inconsistencies in ping status, with room for improvement in support and graphical user interface. Despite these areas, its metrics tracking and security features such as spam protection ensure a robust service.

What are the standout features of SolarWinds Pingdom?

Network and Real User Monitoring: Monitors network performance and end-user experience effectively.
Instant Alerts: Provides quick notifications for device issues and performance anomalies.
Root Cause Analysis: Identifies underlying issues affecting performance efficiently.
Reporting and Bandwidth Updates: Generates comprehensive reports with bandwidth utilization.
User-Friendly Interface: Offers an intuitive GUI for seamless navigation.

What benefits and ROI should users expect?

Efficiency: Quick notifications ensure timely management and resolution.
Reliability: Metrics tracking and security features add reliability to services.
Usability: Easy integration with reports enhances functionality.
Scalability: Paid versions offer enhanced capabilities for expanding needs.

Managed Service Providers extensively use SolarWinds Pingdom for network monitoring and application response testing, ensuring seamless website functionality. By entering website details for regular checks, they maintain functionality with 200 response codes, benefiting from scalable capabilities through paid plans.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

New Relic vs. SolarWinds Pingdom

June 2026

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