New Relic vs SolarWinds Pingdom comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 7.9, while SolarWinds is ranked #61. New Relic holds a 4.4% mindshare in APM, compared to SolarWinds’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

New Relic

Read 163 New Relic reviews

12,842 Views
9,888 Comparison Views

94% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

723 Views
651 Comparison Views

75% willing to recommend

New Relic

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds Pingdom both provide monitoring solutions. New Relic stands out for its advanced data analysis and real-time monitoring, while SolarWinds Pingdom is known for its simplicity and effective website performance monitoring. New Relic generally receives better reviews for support services, but SolarWinds Pingdom is recognized for its intuitive setup and lower costs.

Features: New Relic offers extensive data monitoring, real-time analytics, and deep performance insights. SolarWinds Pingdom provides straightforward web performance monitoring, user experience tracking, and effective web performance features.

Room for Improvement: New Relic could benefit from more straightforward configuration options, improved user-friendliness, and simplification of certain aspects. SolarWinds Pingdom could enhance its comprehensive analytics capabilities, advanced reporting features, and overall analytical depth.

Ease of Deployment and Customer Service: New Relic's deployment process is comprehensive but sometimes complex, supported by strong customer service. SolarWinds Pingdom is commended for its easy and quick deployment process along with effective customer service.

Pricing and ROI: New Relic has higher setup costs but offers substantial returns on investment due to its powerful monitoring tools. SolarWinds Pingdom has lower setup costs and provides good value for standard monitoring needs. Users find New Relic worth the investment for advanced capabilities, while SolarWinds Pingdom is cost-effective for simpler use.

To learn more, read our detailed New Relic vs. SolarWinds Pingdom Report (Updated: December 2025).

Buyer's Guide

New Relic vs. SolarWinds Pingdom

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

163

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

61st

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.4%, down from 8.1% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
New Relic	4.4%
SolarWinds Pingdom	0.4%
Other	95.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

Continuous monitoring has improved incident response and supports data driven performance tuning

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorithms from New Relic, and while the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior. A smart AI assistance to organize our dashboards and explain features and functionalities can be a wish-to-have feature to help us leverage what New Relic offers. As I mentioned earlier regarding wish-to-have features, New Relic can improve by incorporating more AI insights. When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process. This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

"We were able to save $1,000 per month."

"The stability of New Relic APM is very good."

"One of the most outstanding features of any APM tool is the anomaly detection part."

"The solution offers good documentation."

"We detect issues using dashboards that we built on New Relic."

More New Relic pros

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"Once you set the threshold on your environment, it feels very real-time"

"The most valuable features are monitoring and reporting."

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

Cons

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

"Compared to their competitors, they are missing some features at the moment."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"The price needs improvement."

More New Relic cons

"I would like to see better integration with other products."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Some of the functions could improve by making them easier."

"Technical support could use some improvement."

Pricing and Cost Advice

"The price depends on how many agents you want."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"We feel it's a little bit pricey."

"The solution is less expensive than AppNeta."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"The price was one of the reasons we chose this solution."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

More New Relic pricing and cost advice

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

"The license was paid yearly and included technical support."

"This price of this solution is reasonable."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

Retailer

Computer Software Company

11%

Financial Services Firm

11%

Educational Organization

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	65

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-sourc...

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Comparisons

Dynatrace vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 4% of the time

More New Relic Competitors

Azure Monitor vs SolarWinds Pingdom

Compared 19% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 18% of the time

Catchpoint vs SolarWinds Pingdom

Compared 15% of the time

Zabbix vs SolarWinds Pingdom

Compared 14% of the time

Grafana vs SolarWinds Pingdom

Compared 9% of the time

More SolarWinds Pingdom Competitors

Product Reports

Buyer's Guide

New Relic

December 2025

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

November 2025

Download SolarWinds Pingdom product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

New Relic vs. SolarWinds Pingdom

December 2025

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