New Relic vs Oracle Real User Experience Insight comparison

New Relic and Oracle are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 7.8, while Oracle is ranked #28 with an average rating of 10.0. New Relic holds a 6.3% mindshare in APM, compared to Oracle’s 0.1% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

New Relic

Read 158 New Relic reviews

16,159 Views
12,825 Comparison Views

94% willing to recommend

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

341 Views
186 Comparison Views

100% willing to recommend

New Relic

Oracle Real User Experience...

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and New Relic are both prominent tools for monitoring and analyzing user experiences. Based on user reviews, New Relic seems to have an edge in terms of features and ease of deployment, while Oracle Real User Experience Insight is appreciated for its robust support and better pricing options.

What features are offered by Oracle Real User Experience Insight in comparison to New Relic?

Oracle Real User Experience Insight is praised for its comprehensive data collection and customizable dashboards. New Relic stands out with its extensive integration capabilities and real-time analytics. Users find New Relic to offer more advanced features that enhance performance monitoring and troubleshooting.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to New Relic?

Oracle Real User Experience Insight users note that the tool can be complex to navigate and requires steep learning. They also mention that updates and patches could be more frequent. New Relic users suggest that the platform needs more transparent pricing and occasional issues with speed during peak usage times.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to New Relic?

Oracle Real User Experience Insight users appreciate detailed deployment guides but mention that the setup can be time-consuming and complicated. Customer service is described as responsive and helpful. New Relic is noted for its straightforward deployment process and intuitive setup but receives mixed reviews on the responsiveness of customer service.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to New Relic?

Oracle Real User Experience Insight users find the setup cost to be more reasonable and feel they receive good value for their investment. New Relic users report higher initial costs but acknowledge substantial ROI due to its advanced features and capabilities.

To learn more, read our detailed New Relic vs. Oracle Real User Experience Insight Report (Updated: April 2025).

Buyer's Guide

New Relic vs. Oracle Real User Experience Insight

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

28th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.3%, down from 9.6% compared to the previous year. The mindshare of Oracle Real User Experience Insight is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"It is a software solution as a service, so I don't have to manage it on-premise."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"It allows the restriction of privileges and control of users."

"It has a simple initial setup."

"End-user Synthetics and monitoring are very good."

"You don't have to go through a list of 500 servers."

"The versatility of the solution is its most valuable feature."

More New Relic pros

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"The most valuable feature is the ability to Drill down to webpage actions."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

Cons

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"The connectivity between legacy and newer cloud applications is not great."

"The pricing could be improved as it is quite high relative to what is offered."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"It would help customers if there were an on-premises version available."

"There were some settings we had issues with."

"I would like an infrastructure network that provides real-time views, showing the issues."

More New Relic cons

"The application resource usage has increased due to using RUEI."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

Pricing and Cost Advice

"The pricing and licensing are too high."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The solution is less expensive than AppNeta."

"The price of New Relic could improve. It is expensive."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Educational Organization

45%

Computer Software Company

Financial Services Firm

Manufacturing Company

Financial Services Firm

29%

Computer Software Company

16%

Comms Service Provider

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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What do you like most about Oracle Real User Experience Insight?

The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains op...

See all answers

What needs improvement with Oracle Real User Experience Insight?

See all answers

What advice do you have for others considering Oracle Real User Experience Insight?

I would rate it nine out of 10.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

AWS X-Ray vs Oracle Real User Experience Insight

Compared 57% of the time

Dynatrace vs Oracle Real User Experience Insight

Compared 43% of the time

More Oracle Real User Experience Insight Competitors

Product Reports

Buyer's Guide

New Relic

May 2025

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

May 2025

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Oracle Real User Experience Insight, Oracle RUEI

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

Buyer's Guide

New Relic vs. Oracle Real User Experience Insight

April 2025

Free Report: New Relic vs. Oracle Real User Experience Insight

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