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Oracle E-Business Suite vs SAP S/4HANA Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Organizations benefit from Oracle E-Business Suite with increased efficiency, reduced costs, and improved reporting, often within one year.
Sentiment score
4.5
SAP S/4HANA Cloud users saw long-term ROI and efficiency, despite high initial costs and varied experiences.
I have definitely seen ROI from Oracle E-Business Suite in terms of cost savings and time savings.
The transcript suggests SAP S4HANA Cloud may offer cost and time savings.
 

Customer Service

Sentiment score
5.3
Oracle E-Business Suite support is praised for tech knowledge but criticized for inconsistent quality and slow complex issue handling.
Sentiment score
6.9
SAP S/4HANA Cloud's service is praised for professionalism but criticized for long response times and support channel navigation challenges.
Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional.
My experience shows that it often requires another level or two to reach someone who can effectively address the problems.
If tickets are raised to the wrong team, it takes considerable time to be routed to the appropriate team.
SAP doesn't typically listen to individual feedback because of their position as the number one product.
 

Scalability Issues

Sentiment score
8.0
Oracle E-Business Suite is scalable, supporting growth, but faces challenges with licensing, complex setups, and high-volume performance.
Sentiment score
7.7
SAP S/4HANA Cloud is praised for scalability, adaptability, and integration, suiting both large and small enterprises effectively.
I would say it's fairly easy to scale.
The solution has good scalability, which I would rate around eight out of ten.
I have more experience with highly scalable technologies like Databricks.
 

Stability Issues

Sentiment score
8.5
Oracle E-Business Suite is stable with high user satisfaction, swift issue resolutions, and reliable support, especially when well-maintained.
Sentiment score
7.4
SAP S/4HANA Cloud is praised for stability and performance, though updates and customizations can occasionally affect reliability.
The system is very stable.
SAP S_4HANA Cloud is very stable, especially for bigger corporates that are geographically spread out.
It is very flexible and can cater to every industry.
 

Room For Improvement

Oracle E-Business Suite needs UI updates, better integration, cloud focus, improved support, and affordable licensing for user-friendly experiences.
SAP S/4HANA Cloud needs interface, mobile, and user improvements, with cost, integration, and complexity posing challenges for businesses.
I should be able to customize the screen or application without needing technical support.
We are moving to the cloud and are looking at the cloud version of it for the cost of ownership and a more modernized integrated platform.
The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs.
This reliance on ETL experts or data engineers is necessary to ensure clean quality data, which is critical for the effective operation of the SAP S_4HANA system.
It should have features or facilities so customers can get audit-related queries resolved independently without requiring ticket-based service.
 

Setup Cost

Oracle E-Business Suite pricing is high yet competitive, with negotiation and module selection critical for cost management.
SAP S/4HANA Cloud pricing is modular and expensive, typically more suitable for larger enterprises than smaller businesses.
Oracle pricing is comparatively high to other vendors.
Each license costs a significant amount.
 

Valuable Features

Oracle E-Business Suite integrates finance, HR, and supply chain with seamless workflows, robust tools, and global scalability.
SAP S/4HANA Cloud enhances business efficiency with integration, real-time analytics, scalability, and global access, supporting diverse platforms.
Oracle E-Business Suite provides standard APIs for integrating with custom applications.
It allows us to normalize all of our systems into a single database.
Oracle E-Business Suite provides everything needed in an ERP.
Some of the most important features include data analytics and real-time data analysis capabilities.
The integration between SAP EWM and S4HANA Cloud is seamless.
SAP S/4HANA Cloud provides integration, controls, efficiency, visibility into business operations, and collaboration, especially for geographically spread operations.
 

Categories and Ranking

Oracle E-Business Suite
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
154
Ranking in other categories
Field Service Management (1st), ERP (6th), Activity Based Costing Software (2nd), Benefits Administration (6th), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (3rd)
SAP S/4HANA Cloud
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
55
Ranking in other categories
Cloud ERP (3rd)
 

Mindshare comparison

While both are Enterprise Resource Planning solutions, they serve different purposes. Oracle E-Business Suite is designed for ERP and holds a mindshare of 5.1%, up 5.0% compared to last year.
SAP S/4HANA Cloud, on the other hand, focuses on Cloud ERP, holds 16.9% mindshare, up 12.3% since last year.
ERP
Cloud ERP
 

Featured Reviews

James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.
Ramesh Pampana - PeerSpot reviewer
Extensive real-time analytics and superior support enhance decision making but continued product evolution impacts existing investments
Improvement is needed, and they need to slow down. When I say slow down, they need to do more validation. Things are going rapidly and changing fast. For example, they moved from SAP SRM product to SAP CLM. They bought IBM CLM and marketed it as SAP CLM. Shortly after, they bought SAP Ariba and discontinued the SAP CLM product. Now they state that SAP SRM is outdated and has reached sunset. The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs. From a consulting perspective, it appears that SAP's biggest competitor is itself, as they sometimes discontinue their own products to promote new ones.
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Top Industries

By visitors reading reviews
Educational Organization
62%
Computer Software Company
5%
Manufacturing Company
4%
Financial Services Firm
4%
Computer Software Company
17%
Manufacturing Company
12%
Construction Company
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What do you like most about SAP S/4HANA Cloud?
The manufacturing area is a good feature.
What is your experience regarding pricing and costs for SAP S/4HANA Cloud?
SAP S/4HANA Cloud is very expensive, both to purchase and maintain. It's important to evaluate the costs of recruiting and maintaining trained personnel as it's not just a one-time payment yet requ...
What needs improvement with SAP S/4HANA Cloud?
While SAP S/4HANA Cloud offers numerous functional benefits and powerful integration capabilities, there remain certain usability and operational challenges—particularly within the Fiori applicatio...
 

Also Known As

Oracle EBS, OEBS
SAP S4HANA Cloud
 

Overview

 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
La Trobe University, Carrefour Comércio e Indústria Ltda, Delaware Consulting and Corning Inc.
Find out what your peers are saying about SAP, Microsoft, Infor and others in ERP. Updated: May 2025.
856,873 professionals have used our research since 2012.