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MSP360 Backup vs Zerto comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MSP360 Backup
Ranking in Backup and Recovery
56th
Ranking in Cloud Backup
44th
Ranking in Disaster Recovery (DR) Software
27th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
MSP Backup (3rd)
Zerto
Ranking in Backup and Recovery
2nd
Ranking in Cloud Backup
2nd
Ranking in Disaster Recovery (DR) Software
2nd
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
306
Ranking in other categories
Cloud Migration (3rd)
 

Mindshare comparison

As of May 2025, in the Disaster Recovery (DR) Software category, the mindshare of MSP360 Backup is 0.6%, down from 0.7% compared to the previous year. The mindshare of Zerto is 10.3%, down from 12.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software
 

Featured Reviews

CONRAD FORREST - PeerSpot reviewer
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.
Sachin Vinay - PeerSpot reviewer
Leverage disaster recovery with reliable support and cost-effective future-proof features
Zerto is straightforward to implement because it only requires the installation of an agent on the VMs designated for migration. A service, typically a VM, must also be deployed at the disaster recovery location. This entire process is simple and can be completed within three days. Zerto's near-synchronous replication occurs every minute, allowing for highly granular recovery points. This means that even if interruptions or malware disruptions occur within that minute, Zerto can restore to the last known good state, effectively recovering the entire setup to the latest backup. This capability ensures high data security and minimizes potential data loss. One of the main benefits of implementing Zerto is its data compression, which significantly reduces the load on our IPsec VPN. Zerto compresses data by 80 percent before transmitting it across the VPN, minimizing the data transferred between geographically dispersed locations. This compression and subsequent decompression at the destination alleviate the strain on the VPN, preventing overload and ensuring efficient data synchronization. Zerto simplifies malware protection by integrating it into its disaster recovery and synchronization features. This comprehensive approach eliminates the need for separate antivirus setups in virtual machines and applications. It streamlines our security measures and removes the need for additional software or solutions, resulting in an excellent return on investment. Zerto's single-click recovery solution offers exceptional recovery speed. Through the user interface, a single click allows for a complete restoration from the most recent backup within two to three minutes, enabling rapid recovery and minimal downtime. Zerto's Recovery Time Objective is excellent. In the past, if a virtual machine crashed, we would recover it from a snapshot, which could take one to two hours. With Zerto, the recovery process takes only five minutes, and users are typically unaware of any disruption. This allows us to restore everything quickly and efficiently. Zerto has significantly reduced our downtime. When malware affects our data, Zerto immediately notifies us and helps us protect other applications, even those not yet implemented with Zerto. By monitoring these applications, we can quickly identify and address any potential malware spread, minimizing downtime across our systems. Zerto significantly reduces downtime and associated costs during disruptions. Our services are unified, so in the event of a disruption without Zerto, even a half-day disruption would necessitate offline procedures. This would lead to increased manpower, service delays, and substantial financial losses due to interrupted admissions and other critical processes. By unifying service processes, Zerto minimizes the impact of outages. Zerto streamlines our disaster recovery testing across multiple locations by enabling efficient failover testing without disrupting live services. Traditionally, DR testing required downtime of critical systems, but Zerto's replication and failover capabilities allow us to test in parallel with live operations. This non-disruptive approach ensures continuous service availability while validating our DR plan, even in scenarios like malware attacks, by creating a separate testing environment that mirrors the live setup. This comprehensive testing provides confidence in our ability to handle real-world incidents effectively. This saves us over 60 percent of the time. Zerto streamlines system administration tasks by automating many processes, thereby reducing the workload for multiple administrators. This allows them to focus on other university services that require attention and effectively reallocate support resources from automated tasks to those requiring more dedicated management. Zerto is used exclusively for our critical services, providing up to a 70 percent improvement in our IT resilience.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"Provides connectivity to a lot of different cloud storage solutions."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"Client-side encryption minimizes worries about data being captured on the back-end."
"The initial setup is very easy. It's not overly complex."
"MSP360 Backup's most valuable feature is its backup interface."
"Technical support is very good."
"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."
"Its ease of use and scalability are valuable."
"The replication being log-based is awesome."
"The constant replication between the primary and the DR site is valuable. Zerto's near-synchronous replication is excellent."
"Another big attraction is the near zero RPO. A lot of other products have minutes, half-hour, or an hour RPO. We have proof indicating that Zerto is near zero, or a matter of minutes, as far as the RTO is concerned. So again, that's another attractive offering where you can actually fail something over and bring that back up in a target location in a matter of minutes. Meaning very little data loss as far as recovery time. It's fantastic."
"In terms of RTO and RPO, Zerto improves them to seconds."
"We were able to see its benefits immediately after we deployed it."
"Zerto stands out for its user-friendly approach to data protection and recovery, allowing for quick and efficient backups and restores."
"We have had many instances where VMs were corrupted by an application owner, where they were installing something and did not create a snapshot in VMware for it. Instead of tapping into our backups, with just two clicks, we were able to restore the VM back to its original state. It helps a lot in the day-to-day running of our business."
 

Cons

"The restore time could improve. When we had an issue the restore time was lengthy."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"The product could be more user-friendly."
"The graphics are looking a bit old and should be updated."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"The solution's pricing is very high."
"The main issue with Zerto is its user interface, which lacks flexibility and presents a steep learning curve."
"The tech support on my latest issue wasn't so great. I had to figure a lot of stuff out myself. It could be that I had a Level 1 tech who was new or something, but it seemed like the tech was spitballing, which does not help me."
"It is a little expensive."
"Even though Zerto is for disaster recovery, it would be nice if it can also make backups."
"We do have some sites that are very low-bandwidth sites. Zerto is able to set throttling in the solution, but the throttling is set at a site-wide level. In those instances that have very low bandwidth, I can't reduce the throttling on that site. It would be nice if there were a way to control the throttling by the protection group for a specific workload."
"It would be nice to have the option to do automatic failover, but right now the only option is manual."
"The monitoring and alerting functionality need to be improved."
"An area for improvement is the support because it gets really expensive. They need to make it a little cheaper. Support also takes time."
 

Pricing and Cost Advice

"I rate the price of MSP360 Backup a seven out of ten."
"We have a very good return on investment."
"Its pricing needs improvement."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"The solution is expensive."
"It provides a good cost savings compared to our previous cloud backup."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"The price is reasonable."
"The solution is expensive, but it's worth the price."
"Zerto is not overly expensive. It's worth what we're getting for it, but with tough times, a discount would be beneficial."
"Zerto's pricing structure could be more competitive to better suit the needs of a wider range of businesses."
"While conducting our proof of concept, I compared prices with just one other vendor. At the time, the price for Zerto was more favorable."
"Staffing may be a little thin at times, but as far as budgeting what we buy, the price for this solution has not been so outrageous that we don't buy it."
"You are getting what you pay for, as this is a solution that requires minimal management after it is configured."
"As far as I know, the pricing is around $1,000 per VM, but Zerto is changing the pricing model to more of an enterprise-class license. I don't know if there are any additional costs or fees."
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Comparison Review

it_user159711 - PeerSpot reviewer
Nov 9, 2014
VMware SRM vs. Veeam vs. Zerto
Disaster recovery planning is something that seems challenging for all businesses. Virtualization in addition to its operational flexibility, and cost reduction benefits, has helped companies improve their DR posture. Virtualization has made it easier to move machines from production to…
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
8%
Construction Company
8%
Manufacturing Company
7%
Computer Software Company
23%
Financial Services Firm
11%
Manufacturing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about MSP360 Backup?
MSP360 Backup's most valuable feature is its backup interface.
What needs improvement with MSP360 Backup?
The product could be more user-friendly. Its pricing needs improvement as well.
What advice do you have for others considering Oracle Data Guard?
Ik fluister:VM Host Oracle en DataGuard hebben we per toeval vervangen door Zerto :-) tijdens de Zerto implementatie en VPG werden de Host Data in write-ack Block-Level gerepliceerd. Qua licentie 1...
What do you like most about Zerto?
Its ability to roll back if the VM or the server that you are recovering does not come up right is also valuable. You have the ability to roll back a few seconds or a few minutes. The rollback feat...
What is your experience regarding pricing and costs for Zerto?
The setup is somewhat expensive. I'd rate the pricing seven out of ten.
 

Comparisons

 

Also Known As

Cloudberry Backup
Zerto Virtual Replication
 

Overview

 

Sample Customers

StratX
United Airlines, HCA, XPO Logistics, TaxSlayer, McKesson, Insight Global, American Airlines, Tencate, Aaron’s, Grey’s County, Kingston Technologies
Find out what your peers are saying about MSP360 Backup vs. Zerto and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.