We performed a comparison between MSP360 Backup and Zerto based on real PeerSpot user reviews.
Find out in this report how the two Backup and Recovery solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Technical support is very good."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"The solution is simple to use and easy to configure."
"Client-side encryption minimizes worries about data being captured on the back-end."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"The initial setup is very easy. It's not overly complex."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"The most valuable feature of MSP360 Backup is its reliability."
"The most important feature is that the recovery point (RPO) is less than one minute. The is really good for our customers, as they can keep their data loss to a minimum."
"Zerto offered a very good front-end GUI for orchestration. The graphic interface was very good."
"Since we are at a bank, there are certain protocols in place where we need to have RPO and RTO times of two hours or less. Zerto does a great job of setting those times and alerting us if those can't be met. We have our help desk actively monitoring that. It is extremely helpful that Zerto lists what is falling out of compliance in regards to RPO and RTO. It has been great in that regard."
"The replication feature and DR functionality are most valuable. Zerto has many options when a new server is being provisioned."
"The mobile application is very useful as a real-time monitoring, reporting tool. When asked the status of our machine backup and recovery ability, an easy answer is to display the status on the real-time application or browser. The Zerto Analytics tool helps predict future storage needs by tracking trends in space, journal size, and I/O rate. These are reportable statistics making quantifiable tracking easy and accurate. Having a web interface simplifies access by other system administrators."
"I found VM level replication and being able to group the VM levels to be valuable. I like not having to worry about whether a particular VM is in the right storage group; some of those sorts of things would trip us up previously."
"Most of the time, this is at least a two person job. We used to have three people doing it. Previously, when we had a disaster recovery drill, the way it worked was 12 of us would show up in the office on a Friday night and work overnight from 12:00 AM on Friday night to 8:00 AM in the morning on Saturday. Then, three of us would be working for four hours out of those eight or nine hours just getting applications up and running in Arizona. Now, for the disaster recovery drill, I just stay onsite to help and assist anybody else as they need during that time frame and my work is done in about a 30-minute time frame. This is compared to the four or five hours it used to take for the three of us to do it."
"The stability is great; there's very little downtime. I don't have to worry that there will be a surprise update to one of the ZVRAs or the host that I have to contend with. We're given plenty of notice to plan ahead for an update. As far as losing service and downtime, we haven't had that happen."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"The graphics are looking a bit old and should be updated."
"The product could be more user-friendly."
"The solution's pricing is very high."
"The restore time could improve. When we had an issue the restore time was lengthy."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"Zerto's solution could benefit from additional security features, such as malware scanning tools at the recovery site."
"We had some issues with replication, especially on Linux, but we have already resolved them."
"The alerting has room for improvement as it is the biggest pain point with the software. It is so bad. It is just general alerting on or off. There are so many emails all the time. You have no control over it, which is terrible. It is the worst part of the entire application. I have voiced this to Zerto hundreds of times for things like feature changes. Apparently, it's coming, but there is nothing concrete as to when you can do it."
"The backup functions are in need of improvement."
"We'd like to be able to migrate data without its operating system or any other functionality and without having to go through a virtual machine or server."
"When building out a VPG and doing the machine types within Azure, they were not coming across correctly. It would say it had a CPU and memory of a specific type, but it was not accurate... It was a bug and they were working on it."
"I haven't been a super big fan of the support area. The support could really be better in terms of responsiveness. I've had some issues that took two or three days to get resolved. Once I got to the right person, they were resolved quickly, but it took a while to get to that person."
"Zerto can improve the dashboard by making it even more simple. Right now, there's a lot on the dashboard, and it can be overwhelming. If you're an experienced user, then you'll find it easy to use, but if you're a beginner, it will take you some time."
MSP360 Backup is ranked 43rd in Backup and Recovery with 15 reviews while Zerto is ranked 2nd in Backup and Recovery with 233 reviews. MSP360 Backup is rated 8.0, while Zerto is rated 9.0. The top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". MSP360 Backup is most compared with Veeam Backup & Replication, N-able Cove Data Protection, Acronis Cyber Protect, NinjaOne and Comet Backup, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines and Commvault Cloud. See our MSP360 Backup vs. Zerto report.
See our list of best Backup and Recovery vendors, best Cloud Backup vendors, and best Disaster Recovery (DR) Software vendors.
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