We compared Commvault Complete Data Protection and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Some suggested that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Zerto users also like its real-time replication features. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"It is just about as flexible as you can get; simple. You can put it anywhere you want. You can put it on-prem or in your cloud. I could see where a team that's looking for more of a follow the bouncy ball type of solution might get a little confused. "Oh, no. What do you mean I might have to do it this way or I can't do it that way?" Sometimes, people just want to be told what to do. For an enterprise environment, like we are at NDOT, everything we do is not standard. It is not industry standard; it is not normal. We have all kinds of one-offs. We do need flexibility in the solutions that we get. I will say that Metallic has been extremely flexible in that sense, where we are able to follow the bouncy ball if we wanted to. Obviously, we didn't. We did it our way and Metallic, as a whole solution, provided that to us with no issues."
"We recommend this product for people who are running the Oracle Virtualization Manager."
"The Command Center is provided from the web interface. You can back up the data for everybody, but also you can give everybody the ability to view and restore their data. For example, if a laptop, machine, or environment is owned by X, then X can look in and see the environment and data that he has backed up. He can see everything that he owns and can manage the environment as he wishes. It gives him an excellent view of his environment and infrastructure. Also, if you are a service provider, you can back up data for multiple companies and give everyone an interface for their environment to manage, backup, and restore data. Commvault has done excellent work in this area."
"Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability."
"The most valuable features of Commvault Hyperscale X are the full responsibilities inclined in conversion with high responsibility rates."
"The product's stability is good enough."
"Whoever has an Endpoint license can store unlimited data on the cloud."
"Commvault provides data protection. Their engine is ransomware-agnostic so ransomware doesn't compromise our backup data. Therefore, we can rely on their data protection to recover and back up our production system."
"The most valuable features are the single pane of glass and the reduction in time it takes for our systems engineering team to manage the platform."
"During a failover to a DR site, Zerto can automatically change the IP address of servers."
"We can failover to an isolated environment and validate the application without impacting the production environment. We can do more testing in a non-impactful way..."
"We are moving to a new data center. There are several VMs that we have to move over there that have RDM disks or SQL clusters. Those are the hardest things to move at this point in time, but now that I have the setup and it is ready to go, all we have to do is just flip the switch and get everything over where they are supposed to be. It is going to be a lifesaver for me. It will save me a whole lot of time in putting things back together."
"The low RPO times of about four to eight seconds are very nice and very valuable to us."
"The one-to-many replication functionality is helpful. While we were protecting our VMs in Azure, we were able to use the one-to-many feature to also replicate the same VMs to our new data center, in preparation for data center migration."
"The UI is straightforward. It makes it very simple to group our resources and understand that our production workloads are covered because we can set them up as granular or as non-granular as we want."
"We can spin up our environment in DR without affecting production, which is probably the biggest feature for us. We have the ability to do passive testing. We can even test scenarios, such as installing software or changing software. We can make modifications without affecting our production environment. So, the test functionality of being able to test the failover solution and being able to bring up our virtual machines in a test mode is the biggest benefit."
"The initial setup was complex."
"The initial installation is straightforward and took approximately two days. However, the process could be more simple."
"With so many features, sometimes you cannot find what you are looking for in the interface and you have to dig into books online to find out how to solve an issue."
"I would like to see more customizable reports. I have reports going right now, but the daily report, for example, shows something like 40 jobs that ran when there are just a few endpoints on there. I'd like to just know if the endpoint was successfully backed up, not how many times. More customizable reports would be nice to have."
"They need to improve when it comes to large, video file archiving. They're good, but they have not met my expectations as a customer in this area."
"One issue we face is the complexity of the console. That could be improved on. It takes users time to get familiar with Commvault. On average, it takes our customers between one and three months to learn it. The console and the way you configure Commvault have very advanced settings. It takes time to understand how it works."
"You need quite a lot of human resources to maintain a Commvault environment, to keep it operational. Also, it would be nice to if there were an easier way set up some Commvault components."
"It would be nice to have just one email report come in, then we can filter out failures. If everything is backed up, we really don't need to see the report. If it is in a single report. A simpler customised report would be good."
"I would like them to add a VM host replication option. Being able to replicate host configuration between sites would be a huge benefit."
"The only complaint is that if I remove a host from a cluster, it does not like that. If I move and put the host in maintenance mode to fix it, and vRA is down, Zerto does not like it. Zerto should figure out that this host has an issue and it went down. Zerto should then let me upload that vRA information to another vRA."
"The number-one area in which they need to improve their product is what I would call "automatic self-healing." This is related to running them at scale... We have 1,000 VRAs and if any one of their VRAs has a problem, goes offline, all of the customer protection groups and all of the customers that are tied to that VRA are not replicating at all. That means the RPO is slipping until somebody makes a manual effort to fix the issue. It has become a full-time job at my company for somebody to keep Zerto running all the time, everywhere, and to keep all the customers up and going."
"The long-term recovery is a little bit weak in its granularity."
"I'm not sure if it has throttling, meaning, what's going over the wire and how we can throttle that to reduce the amount of data that's going across the bandwidth. I can't remember if that's something that's in this product. It might be in the more recent version."
"If the log was more detailed and more user-friendly, we wouldn't have to make the calls to the support to try and figure out where the problem lies."
"The RPO for our SQL server has room for improvement."
"Migration of complex VMware and Hyper-V solution. Using Zerto to replicate to azure and S3."
Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews while Zerto is ranked 2nd in Backup and Recovery with 235 reviews. Commvault Cloud is rated 8.6, while Zerto is rated 9.0. The top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and AWS Backup, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Commvault Cloud vs. Zerto report.
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