We compared Mimecast Email Security and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Mimecast Email Security is appreciated for its efficient archiving capabilities and effective protection against targeted threats. Its seamless integration with Microsoft 365 also earned high marks. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Mimecast Email Security should focus on improving its administrative aspect, filtering capabilities, and ease of setup. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Mimecast's customer service elicits varied opinions, with some customers expressing satisfaction with its responsiveness and effectiveness, while others perceive it as unsatisfactory. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Users had mixed experiences with Mimecast Email Security's setup. Some users found it fast and uncomplicated, while others found it moderately complex. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Mimecast Email Security is generally seen as costly, and some users struggle to justify the expense. It’s perceived as more expensive than competing solutions. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: It is challenging to measure the return on investment for Mimecast Email Security. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Mimecast is commended for its archiving and targeted threat protection capabilities. On the other hand, Mimecast faces challenges with its administrative aspect, filtering capabilities, and high pricing. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"The interface of this solution is very easy to navigate and user-friendly. There is no delivery in email and other communications, making it reliable. The configuration is relatively easy."
"We like the content filtering and secure messaging features."
"It does a good job for us, and its admin console is easy to use."
"The product is good. To date, we have not faced any challenges."
"What I like about the integration is that it is directly into Microsoft 365, users can use their Microsoft 365 credentials to log into the portal and access their mail."
"URL inspection works pretty well."
"It offers an easy initial setup."
"The solution is pretty straightforward to use and easy to set up."
"The most valuable feature of Trend Micro Email Security is effective phishing prevention."
"The interface is really good."
"The integration capability of the solution is good."
"Since implementing it, we've seen a significant improvement in security. We no longer receive spam emails, and we're protected from various cyberattacks, including ransomware and social engineering."
"Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator."
"Trend Micro constantly releases new versions and patches based on evolving needs."
"The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
"The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient."
"Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year."
"I'd like to have better support from the product in the future."
"While it's quick and easy, the initial setup could be more user-friendly."
"Many of our users complain that the system is blocking too many attachments. It's a good practice from a security perspective, but our users think Mimecast is doing too much. It might be something we'll have to adjust."
"The solution is complex and not easy to use."
"The solution is very expensive."
"The price could be better, it should be reduced."
"Lately, Mimecast's outbound mail servers have been regularly blocklisted by spam filters. That didn't happen a few years back, but it seems to be a more frequent problem these days. When a server is blocklisted, it means all of my outgoing mail ends up in the recipient's junk mail. That affects my reputation and business confidence."
"The product must provide better customization features."
"It is a bit expensive than the market price."
"They need to adjust the spam filtering and make it stronger."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."
"Sometimes malicious email gets past the email gateway."
"Trend Micro Email Security should introduce new features, improvements, and updates which are cost-effective and easy to deploy."
"While they are good, not 100% of email is protected just yet."
Mimecast Email Security is ranked 3rd in SEG (Secure Email Gateway) with 23 reviews while Trend Micro Email Security is ranked 8th in Email Security with 21 reviews. Mimecast Email Security is rated 7.8, while Trend Micro Email Security is rated 8.0. The top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Mimecast Email Security is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Abnormal Security, Check Point Harmony Email & Collaboration and Cisco Secure Email, whereas Trend Micro Email Security is most compared with Microsoft Defender for Office 365, Cisco Secure Email, Microsoft Exchange Online Protection (EOP) and Fortinet FortiMail. See our Mimecast Email Security vs. Trend Micro Email Security report.
We monitor all SEG (Secure Email Gateway) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.