No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Teams vs ServiceMax Zinc comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Teams
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
182
Ranking in other categories
Virtual Meetings (3rd), Enterprise Social Software (2nd)
ServiceMax Zinc
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Enterprise PTT (9th)
 

Mindshare comparison

Microsoft Teams and ServiceMax Zinc aren’t in the same category and serve different purposes. Microsoft Teams is designed for Virtual Meetings and holds a mindshare of 3.8%, up 3.1% compared to last year.
ServiceMax Zinc, on the other hand, focuses on Enterprise PTT, holds 3.8% mindshare.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.8%
Zoom Workplace Business5.8%
Webex5.0%
Other85.4%
Virtual Meetings
Enterprise PTT Mindshare Distribution
ProductMindshare (%)
ServiceMax Zinc3.8%
Zello26.6%
AT&T Enhanced Push-to-Talk15.3%
Other54.3%
Enterprise PTT
 

Featured Reviews

Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
Use ServiceMax Zinc?
Leave a review
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
919,894 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
11%
Construction Company
11%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
I have been using Microsoft Teams for more than ten years, and it is one of the key communication tools in my organization. I use it for my personal purposes as well. For any kind of communications...
Ask a question
Earn 20 points
 

Also Known As

MS Teams
Cotap, Zinc, Zinc Real-Time Communication
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Hyatt, Dave's Coffee Company, Citrix, Toray, Scentre Group, Carolina Urology Partners, okta, HealthGrid
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
919,894 professionals have used our research since 2012.