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ServiceMax Zinc vs Slack Business - Enterprise comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceMax Zinc
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Enterprise PTT (9th)
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Mindshare comparison

ServiceMax Zinc and Slack Business - Enterprise aren’t in the same category and serve different purposes. ServiceMax Zinc is designed for Enterprise PTT and holds a mindshare of 2.0%.
Slack Business - Enterprise, on the other hand, focuses on Enterprise Social Software, holds 9.8% mindshare, down 12.6% since last year.
Enterprise PTT Mindshare Distribution
ProductMindshare (%)
ServiceMax Zinc2.0%
Verizon Push to Talk Plus27.1%
Zello26.5%
Other44.4%
Enterprise PTT
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise9.8%
Microsoft Teams7.1%
Atlassian Confluence6.7%
Other76.4%
Enterprise Social Software
 

Featured Reviews

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Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Performing Arts
13%
Construction Company
7%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise13
Large Enterprise23
 

Questions from the Community

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What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Also Known As

Cotap, Zinc, Zinc Real-Time Communication
No data available
 

Overview

 

Sample Customers

Hyatt, Dave's Coffee Company, Citrix, Toray, Scentre Group, Carolina Urology Partners, okta, HealthGrid
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe