We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It saves a lot of money when you can install things automatically and they are installed the exact same way on every computer."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
"Technical support was helpful and responsive."
"It is a good choice for deployment that performs very well."
"Software deployment and WSUS are most valuable."
"The ease of usability is the most valuable feature. It's user-friendly."
"One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined process has significantly improved our software distribution workflows."
"SCCM is a stable solution."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The service management and operations management modules are valuable."
"The initial setup is pretty straightforward."
"The initial setup is pretty easy."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"The process involving the original setup of the solution is excellent."
"Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually."
"The availability of technical support could improve."
"We'd like the solution to make it easier to manage remote users."
"A lot of experience is needed in terms of troubleshooting, as this is one of the most difficult tasks in MECM. We were seven people in a group and I was the only one that had the patience to do the troubleshooting at times."
"It is not easy to get good technical support, especially at level one."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"The deployment process is lengthy and should be quicker to complete."
"Some of the capabilities aren't fully developed yet. It's an ongoing work in progress. I think they are making some steps in the right direction as far as managing workstations centrally, like Intune."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"Without improvement in the patters, applications can't be discovered"
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Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, Microsoft Intune, BigFix and BMC Client Management, whereas ServiceNow Discovery is most compared with Tanium, AWS Cloud Map, ScienceLogic, Lansweeper and SolarWinds Server and Application Monitor. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
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