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OpenText SiteScope vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #18 with an average rating of 9.2, while Splunk is ranked #12 with an average rating of 8.4. OpenText holds a 0.7% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 93% of OpenText users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.
OpenText SiteScope
Read 29 OpenText SiteScope reviews
  • 2,026 Views
  • 1,803 Comparison Views
93% willing to recommend
Splunk ITSI (IT Service Int...
Read 52 Splunk ITSI (IT Service Intelligence) reviews
  • 3,236 Views
  • 1,974 Comparison Views
98% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and Splunk ITSI (IT Service Intelligence) are both robust IT management tools, yet they cater to slightly different needs and preferences among users. Reviews indicate that users are generally more satisfied with the support and pricing of OpenText SiteScope, while Splunk ITSI stands out for its feature set and perceived value, justifying its higher cost.

What features are offered by OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope offers comprehensive monitoring capabilities, adaptability to various environments, and straightforward deployment. Splunk ITSI provides advanced analytics, correlation features, and integration capabilities, with a focus on actionable insights and data correlation giving it an advantage in feature richness.

What areas of improvement can be found in OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope could improve on interface responsiveness, reporting functionalities, and overall user experience. Splunk ITSI may benefit from a less steep learning curve, better pricing transparency, and improved user interface simplicity.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is known for its straightforward deployment and effective customer service. Splunk ITSI often requires more complex setup and advanced expertise, with mixed reviews on customer support efficiency.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is highlighted for its competitive pricing and solid return on investment, making it a budget-friendly option. Splunk ITSI, despite being more expensive, delivers value through comprehensive features and long-term benefits, leading users to see substantial ROI for the higher costs.

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To learn more, read our detailed OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) Report (Updated: February 2026).
Buyer's Guide
OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
February 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText SiteScope
Ranking in Application Performance Monitoring (APM) and Observability
18th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
29
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
52
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText SiteScope is 0.7%, up from 0.5% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.8%
OpenText SiteScope0.7%
Other98.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Gyanesh Rahatekar - PeerSpot reviewer
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
Achieve seamless incident response with valuable monitoring capabilities and reliable alerts
There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.
Read full review
DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"The biggest benefit I see from OpenText SiteScope is that it is a very professional tool, and it helps me greatly."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."
"It can monitor over a 100 technologies with built-in solution templates."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
More OpenText SiteScope pros
"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."
"The most valuable features are the service analyzer and Glass Tables."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
"Customers have noted the solution helps streamline incident management."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Having a structure on how to resolve incidents is the most valuable aspect."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"There is a need to enhance the reporting feature in OpenText SiteScope. Reporting related to performance information for historical data needs improvement to provide better reporting related to application availability and end node availability."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
More OpenText SiteScope cons
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
"Splunk ITSI should include ease of integration and more templating."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."
"We'd like them to show more inputs on the dashboard."
"We also faced challenges relating to UI development."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
"Licensing is a little steep."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
More OpenText SiteScope pricing and cost advice
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"The pricing of Splunk is a bit high."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Pricing has some room for improvement."
"Splunk pricing is high."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"The licensing is based on data usage."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
15%
Computer Software Company
8%
University
8%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise21
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise33
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.
See all answers
What needs improvement with Micro Focus Voltage SiteScope?
Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring d...
See all answers
What is your primary use case for Micro Focus Voltage SiteScope?
OpenText SiteScope has a lot of use cases including monitoring websites, monitoring URLs, monitoring infrastructure resources like CPU, hard disk, and memory usage, and customized monitoring script...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

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Product Reports

Buyer's Guide
OpenText SiteScope
January 2026
OpenText SiteScope reportDownload OpenText SiteScope product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
January 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope
No data available
 

Overview

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

  • Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
  • Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

    • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

    • Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
  • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
  • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
  • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
  • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
  • Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.
OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
February 2026
Free Report: OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: February 2026.
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