We performed a comparison between OpenText SiteScope and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's integrated with different monitoring tools, such as AppDynamics."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"Has a simple setup. It can be up and running within hours."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"Customers have noted the solution helps streamline incident management."
"It's scalable and expands well."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"We liked the built-in calculation of health scores."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"They should provide more templates for new vendor devices."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"It should improve its integrations with various tools, especially service management tools."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"The graphs and dashboard in the solution are areas that need improvement."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"It would be good if an interface was included in the next release."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The solution should integrate more features in NEAP."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"It was an intimidating tool for us to jump into at the beginning."
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OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. OpenText SiteScope is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and BMC TrueSight Operations Management, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) report.
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