OpenText SiteScope vs Splunk ITSI (IT Service Intelligence) comparison

OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText SiteScope

Ranking in Application Performance Monitoring (APM) and Observability

17th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText SiteScope is 1.2%, up from 0.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
OpenText SiteScope	1.2%
Other	98.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Hosney Osman

Technical Solution Architect at Vodafone

Proactive monitoring has reduced response time and has improved capacity planning accuracy

Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring dashboard user, I do not have any negative feedback. A feature that could be added is direct integration with a ticketing tool, as it would help operation teams directly detect alarms and alerts happening in our infrastructure. Direct integration with a ticketing tool such as Remedy would be a good feature. OpenText SiteScope has some limitations, especially with integration between OpenText SiteScope and Remedy, which must be done through middle software. There are also limitations for cloud monitoring as well as for Docker and Kubernetes.

Read full review

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's user-friendly and it's very good at monitoring the infrastructure and the applications."

"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."

"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."

"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly."

"The most valuable feature of SiteScope is its infrastructure monitoring."

"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."

"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."

"It's a very flexible product so you can run a script out of it, even straight out of the box."

More OpenText SiteScope pros

"It has saved me a lot of money and a lot of time."

"The flexibility to develop and consolidate many solutions into one platform is great."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities; it is state-of-the-art."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The graphs and dashboard in the solution are areas that need improvement."

"It should improve its integrations with various tools, especially service management tools."

"Micro Focus SiteScope is a little slow to load when I go to load it up, and it's not as intuitive as some of the other programs, such as SolarWinds."

"We think that AppDynamics will do this in a more satisfactory way for us and we do not have this feature with SiteScope."

"Licensing is a little steep. Since HP's acquisition of the product, licensing is done on a points-per-monitor basis, and with literally hundreds of nodes and application monitors available, costs can get steep."

"They should provide more templates for new vendor devices."

"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."

"More out of the box Cloud integration and capabilities. Currently there's one for Amazon."

More OpenText SiteScope cons

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head."

"One area where Splunk ITSI (IT Service Intelligence) has room for improvement is the high cost associated with it."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"The problem becomes the price, as Splunk is an expensive product."

"Splunk ITSI (IT Service Intelligence) can be improved because there are some events that get missed in indexing, especially on the stats and AC stats."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."

"Licensing is a little steep."

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."

"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."

"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."

More OpenText SiteScope pricing and cost advice

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"The licensing is based on data usage."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Pricing was pretty good, and it is possible to just add on the features we want."

"It would have been good if the product cost was much lower."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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911,952 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

15%

Manufacturing Company

11%

Financial Services Firm

11%

Comms Service Provider

Financial Services Firm

15%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?

The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.

What needs improvement with Micro Focus Voltage SiteScope?

What is your primary use case for Micro Focus Voltage SiteScope?

OpenText SiteScope has a lot of use cases including monitoring websites, monitoring URLs, monitoring infrastructure resources like CPU, hard disk, and memory usage, and customized monitoring script...

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.

What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...

Splunk AppDynamics vs OpenText SiteScope

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Product Reports

OpenText SiteScope

Download OpenText SiteScope product report

Splunk ITSI (IT Service Intelligence)

Download Splunk ITSI (IT Service Intelligence) product report

Splunk ITSI (IT Service Intelligence) report

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope

No data available

Overview

OpenText SiteScope provides agentless monitoring of infrastructure and applications, offering an intuitive experience with comprehensive solutions for managing APIs, URLs, and log files. It's designed for those seeking ease of use and flexibility without the need for server agents.

SiteScope is known for its agentless architecture that facilitates seamless monitoring across a range of technologies including AWS, VMware, and APIs. Users benefit from ready-to-use templates and an intuitive dashboard. Despite its flexibility, SiteScope has challenges with integration and modern features like cloud and DevOps monitoring. The Java interface is slow and setup can be cumbersome, with costly licensing and room for improvement in reporting and scalability.

What are the key features of OpenText SiteScope?

Agentless Architecture: Eliminates the need for server agents, minimizing intrusion.
Ready-to-Use Templates: Simplifies monitoring setup across different environments.
Comprehensive Monitoring: Supports server, database, URL, and API monitoring.
Integration Capabilities: Works with AWS, VMware, and other technologies.
Intuitive Dashboard: Provides easy-to-understand data visualization.

What benefits and ROI can be expected?

Cost Efficiency: Agentless setup reduces operational costs.
Flexibility: Supports multiple technologies and environments.
Time Management: Predefined templates save setup time.
Performance Assurance: Ensures consistent performance with synthetic monitoring.
Operational Insight: Enhances decision-making through comprehensive data visualization.

OpenText SiteScope is implemented in industries like healthcare and government organizations for maintaining system performance and uptime. It supports monitoring across platforms, including Linux, Windows, and VMware, enabling users to address infrastructure and application monitoring needs without agent-related challenges.

OpenText

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)