OpenText SiteScope vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #17 with an average rating of 9.2, while Splunk is ranked #12 with an average rating of 8.4. OpenText holds a 0.7% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 93% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

OpenText SiteScope

Read 29 OpenText SiteScope reviews

1,881 Views
1,655 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

2,996 Views
1,768 Comparison Views

97% willing to recommend

OpenText SiteScope

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and Splunk ITSI (IT Service Intelligence) are both robust IT management tools, yet they cater to slightly different needs and preferences among users. Reviews indicate that users are generally more satisfied with the support and pricing of OpenText SiteScope, while Splunk ITSI stands out for its feature set and perceived value, justifying its higher cost.

What features are offered by OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope offers comprehensive monitoring capabilities, adaptability to various environments, and straightforward deployment. Splunk ITSI provides advanced analytics, correlation features, and integration capabilities, with a focus on actionable insights and data correlation giving it an advantage in feature richness.

What areas of improvement can be found in OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope could improve on interface responsiveness, reporting functionalities, and overall user experience. Splunk ITSI may benefit from a less steep learning curve, better pricing transparency, and improved user interface simplicity.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is known for its straightforward deployment and effective customer service. Splunk ITSI often requires more complex setup and advanced expertise, with mixed reviews on customer support efficiency.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is highlighted for its competitive pricing and solid return on investment, making it a budget-friendly option. Splunk ITSI, despite being more expensive, delivers value through comprehensive features and long-term benefits, leading users to see substantial ROI for the higher costs.

To learn more, read our detailed OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) Report (Updated: December 2025).

Buyer's Guide

OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText SiteScope

Ranking in Application Performance Monitoring (APM) and Observability

17th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText SiteScope is 0.7%, up from 0.5% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	0.7%
OpenText SiteScope	0.7%
Other	98.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Gyanesh Rahatekar

Back office at Reliance Industries Ltd

Achieve seamless incident response with valuable monitoring capabilities and reliable alerts

There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

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Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."

"It can monitor over a 100 technologies with built-in solution templates."

"It's integrated with different monitoring tools, such as AppDynamics."

"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."

"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."

"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."

"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."

"It's a very flexible product so you can run a script out of it, even straight out of the box."

More OpenText SiteScope pros

"The most valuable features of Splunk ITSI are event analytics and service insight."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"The observability is great and valuable."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."

"It should improve its integrations with various tools, especially service management tools."

"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."

"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."

"The graphs and dashboard in the solution are areas that need improvement."

"It may lack some features other products in the category have like more detailed transaction tracking."

"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."

"They should provide more templates for new vendor devices."

More OpenText SiteScope cons

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."

"I believe the refresh time should be faster."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"The cost of the license could be lower."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"Quality-of-life features have room for improvement."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"Licensing is a little steep."

"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."

"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."

"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."

"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."

"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."

More OpenText SiteScope pricing and cost advice

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is expensive compared to other tools."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Pricing has some room for improvement."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk ITSI is expensive."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

18%

Financial Services Firm

15%

Computer Software Company

University

Financial Services Firm

18%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?

The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.

See all answers

What needs improvement with Micro Focus Voltage SiteScope?

Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring d...

See all answers

What is your primary use case for Micro Focus Voltage SiteScope?

OpenText SiteScope has a lot of use cases including monitoring websites, monitoring URLs, monitoring infrastructure resources like CPU, hard disk, and memory usage, and customized monitoring script...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

See all answers

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Compared 6% of the time

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Compared 12% of the time

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Compared 9% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

OpenText SiteScope

January 2026

Download OpenText SiteScope product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

January 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope

No data available

Overview

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)

December 2025

Free Report: OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)

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