Try our new research platform with insights from 80,000+ expert users

OpenText SiteScope vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #19 with an average rating of 9.0, while Splunk is ranked #10 with an average rating of 8.3. OpenText holds a 0.6% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText SiteScope
Read 28 OpenText SiteScope reviews
  • 1,582 Views
  • 1,345 Comparison Views
92% willing to recommend
Splunk ITSI (IT Service Int...
Read 51 Splunk ITSI (IT Service Intelligence) reviews
  • 2,778 Views
  • 1,583 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and Splunk ITSI (IT Service Intelligence) are both robust IT management tools, yet they cater to slightly different needs and preferences among users. Reviews indicate that users are generally more satisfied with the support and pricing of OpenText SiteScope, while Splunk ITSI stands out for its feature set and perceived value, justifying its higher cost.

What features are offered by OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope offers comprehensive monitoring capabilities, adaptability to various environments, and straightforward deployment. Splunk ITSI provides advanced analytics, correlation features, and integration capabilities, with a focus on actionable insights and data correlation giving it an advantage in feature richness.

What areas of improvement can be found in OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope could improve on interface responsiveness, reporting functionalities, and overall user experience. Splunk ITSI may benefit from a less steep learning curve, better pricing transparency, and improved user interface simplicity.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is known for its straightforward deployment and effective customer service. Splunk ITSI often requires more complex setup and advanced expertise, with mixed reviews on customer support efficiency.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is highlighted for its competitive pricing and solid return on investment, making it a budget-friendly option. Splunk ITSI, despite being more expensive, delivers value through comprehensive features and long-term benefits, leading users to see substantial ROI for the higher costs.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2025).
Buyer's Guide
OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
September 2025
Download the complete report
Helped 869,785 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText SiteScope
Ranking in Application Performance Monitoring (APM) and Observability
19th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
28
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText SiteScope is 0.6%, up from 0.5% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
OpenText SiteScope0.6%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Gyanesh Rahatekar - PeerSpot reviewer
Achieve seamless incident response with valuable monitoring capabilities and reliable alerts
There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.
Read full review
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"I would rate the stability of OpenText SiteScope as excellent."
"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
"Has a simple setup. It can be up and running within hours."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."
"The stability of the Micro Focus Voltage SiteScope is good."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
More OpenText SiteScope pros
"The service analyzer view and automatic creation of incidents are valuable."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"I find the episode review, glass tables, and correlation search features very useful."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"The graphs and dashboard in the solution are areas that need improvement."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
More OpenText SiteScope cons
"The user interface visualization could be improved."
"The solution should integrate more features in NEAP."
"We have problems doing upgrades and operating alternate new versions."
"The cost of the license could be lower."
"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
"Licensing is a little steep."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
More OpenText SiteScope pricing and cost advice
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"It would have been good if the product cost was much lower."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Pricing was pretty good, and it is possible to just add on the features we want."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk ITSI is a premium application and comes with a premium price tag."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
See recommendations
869,785 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
17%
Computer Software Company
9%
University
6%
Financial Services Firm
19%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise20
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What do you like most about Micro Focus Voltage SiteScope?
The most valuable feature of SiteScope is its infrastructure monitoring.
See all answers
What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.
See all answers
What needs improvement with Micro Focus Voltage SiteScope?
The new version D2 has improved with a smart plan UI interface. However, while still using the classic WebTop UI, it looks outdated and not HTML5 compatible. They are currently in progress to migra...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

Comparisons

Dynatrace vs OpenText SiteScope Logo
Dynatrace vs OpenText SiteScope
Compared 24% of the time
OpenText Real User Monitoring vs OpenText SiteScope Logo
OpenText Real User Monitoring vs OpenText SiteScope
Compared 16% of the time
Grafana vs OpenText SiteScope Logo
Grafana vs OpenText SiteScope
Compared 15% of the time
ManageEngine Applications Manager vs OpenText SiteScope Logo
ManageEngine Applications Manager vs OpenText SiteScope
Compared 9% of the time
Datadog vs OpenText SiteScope Logo
Datadog vs OpenText SiteScope
Compared 9% of the time
More OpenText SiteScope Competitors
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) Logo
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)
Compared 18% of the time
Dynatrace vs Splunk ITSI (IT Service Intelligence) Logo
Dynatrace vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
OpsRamp vs Splunk ITSI (IT Service Intelligence) Logo
OpsRamp vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
BigPanda vs Splunk ITSI (IT Service Intelligence) Logo
BigPanda vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence) Logo
Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)
Compared 7% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
OpenText SiteScope
September 2025
OpenText SiteScope reportDownload OpenText SiteScope product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
September 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope
No data available
 

Overview

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

  • Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
  • Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

    • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

    • Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
  • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
  • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
  • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
  • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
  • Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.
OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
September 2025
Free Report: OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2025.
DOWNLOAD NOW
869,785 professionals have used our research since 2012.
See our OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) report.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.