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OpenText SiteScope vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #18 with an average rating of 8.8, while Splunk is ranked #11 with an average rating of 8.2. OpenText holds a 0.6% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText SiteScope
Read 28 OpenText SiteScope reviews
  • 1,660 Views
  • 1,428 Comparison Views
92% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 2,969 Views
  • 1,663 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and Splunk ITSI (IT Service Intelligence) are both robust IT management tools, yet they cater to slightly different needs and preferences among users. Reviews indicate that users are generally more satisfied with the support and pricing of OpenText SiteScope, while Splunk ITSI stands out for its feature set and perceived value, justifying its higher cost.

What features are offered by OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope offers comprehensive monitoring capabilities, adaptability to various environments, and straightforward deployment. Splunk ITSI provides advanced analytics, correlation features, and integration capabilities, with a focus on actionable insights and data correlation giving it an advantage in feature richness.

What areas of improvement can be found in OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope could improve on interface responsiveness, reporting functionalities, and overall user experience. Splunk ITSI may benefit from a less steep learning curve, better pricing transparency, and improved user interface simplicity.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is known for its straightforward deployment and effective customer service. Splunk ITSI often requires more complex setup and advanced expertise, with mixed reviews on customer support efficiency.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is highlighted for its competitive pricing and solid return on investment, making it a budget-friendly option. Splunk ITSI, despite being more expensive, delivers value through comprehensive features and long-term benefits, leading users to see substantial ROI for the higher costs.

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To learn more, read our detailed OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).
Buyer's Guide
OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText SiteScope
Ranking in Application Performance Monitoring (APM) and Observability
18th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
28
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText SiteScope is 0.6%, up from 0.4% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Gyanesh Rahatekar - PeerSpot reviewer
Achieve seamless incident response with valuable monitoring capabilities and reliable alerts
There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"It's integrated with different monitoring tools, such as AppDynamics."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."
"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"It can monitor over a 100 technologies with built-in solution templates."
More OpenText SiteScope pros
"I find the episode review, glass tables, and correlation search features very useful."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"Customers have noted the solution helps streamline incident management."
"The service analyzer view and automatic creation of incidents are valuable."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"More out of the box Cloud integration and capabilities."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"They should provide more templates for new vendor devices."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
More OpenText SiteScope cons
"It would be good if an interface was included in the next release."
"We have problems doing upgrades and operating alternate new versions."
"ITSI currently lacks the capability for automated response, mitigation, and remediation."
"Quality-of-life features have room for improvement."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"We had issues with support that took a long time to resolve."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
"Licensing is a little steep."
"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
More OpenText SiteScope pricing and cost advice
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Splunk ITSI is expensive."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"The licensing is based on data usage."
"Splunk ITSI is expensive compared to other tools."
"Pricing was pretty good, and it is possible to just add on the features we want."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
31%
Manufacturing Company
13%
Computer Software Company
11%
Government
5%
Financial Services Firm
20%
Government
11%
Computer Software Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Micro Focus Voltage SiteScope?
The most valuable feature of SiteScope is its infrastructure monitoring.
See all answers
What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.
See all answers
What needs improvement with Micro Focus Voltage SiteScope?
Integration related to other applications with OpenText SiteScope is effective, as we are using both functionalities in our environment. The integration for other applications related to alerts and...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

Comparisons

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OmniPeek vs OpenText SiteScope
Compared 11% of the time
Grafana vs OpenText SiteScope Logo
Grafana vs OpenText SiteScope
Compared 11% of the time
Splunk AppDynamics vs OpenText SiteScope Logo
Splunk AppDynamics vs OpenText SiteScope
Compared 9% of the time
OpenText Real User Monitoring vs OpenText SiteScope Logo
OpenText Real User Monitoring vs OpenText SiteScope
Compared 9% of the time
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ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) Logo
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)
Compared 15% of the time
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Dynatrace vs Splunk ITSI (IT Service Intelligence)
Compared 13% of the time
OpsRamp vs Splunk ITSI (IT Service Intelligence) Logo
OpsRamp vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
BigPanda vs Splunk ITSI (IT Service Intelligence) Logo
BigPanda vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence) Logo
Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)
Compared 8% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
OpenText SiteScope
March 2025
OpenText SiteScope reportDownload OpenText SiteScope product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
June 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope
No data available
 

Overview

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

  • Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
  • Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

    • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

    • Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
  • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
  • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
  • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
  • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
  • Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.
OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
July 2025
Free Report: OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2025.
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