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Micro Focus SiteScope vs Splunk IT Service Intelligence (ITSI) comparison

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Buyer's Guide
Micro Focus SiteScope vs. Splunk IT Service Intelligence (ITSI)
July 2022
Find out what your peers are saying about Micro Focus SiteScope vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: July 2022.
620,068 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The monitoring so far has been good and we are happy with it.""The most valuable feature is application monitoring.""Working with the solution is very easy. It's user-friendly.""The stability of New Relic APM is very good.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""It does everything we wanted it to do.""The VPN is one of the solution's most valuable features for us."

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"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor.""Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor.""The URL monitoring is excellent.""Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable.""Infrastructure monitoring is the most valuable feature.""The stability of the Micro Focus Voltage SiteScope is good."

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"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.""The flexibility to develop and consolidate many solutions into one platform is great.""It's scalable and expands well.""ITSI's most valuable feature is that it's easy to integrate DLP.""We liked the built-in calculation of health scores.""The observability is great and valuable."

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Cons
"How granular I could go down at looking at certain data, especially related to the operations, is limited.""I haven't come across any features that are lacking.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""It would be nice if there were pre-made dashboards.""It is very difficult to award the service level cycles at an endpoint level.""They should bring the pricing down to be more competitive.""The solution could improve by having more network monitoring features, such as for all the infrastructure.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

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"They need to offer better technical support, which, right now, is not helpful or responsive.""I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action.""We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location.""In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution.""The lack of an agent means that remote monitoring requires multiple firewall ports to be opened.""Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."

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"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""The cost of the license could be lower.""It would be good if an interface was included in the next release.""We also faced challenges relating to UI development.""We'd like them to show more inputs on the dashboard.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

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Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • More New Relic APM Pricing and Cost Advice →

  • "When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
  • "It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
  • "The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
  • More Micro Focus SiteScope Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:The monitoring so far has been good and we are happy with it.
    Top Answer:While we do pay for the solution on a monthly basis, I can't speak to the exact cost of the product. There might also be… more »
    Top Answer:I don't know about the financial details surrounding the solution.
    Top Answer:The product needs to offer better configuration with an SMS deploy. Right now, it's not configurable. There is no… more »
    Top Answer:The flexibility to develop and consolidate many solutions into one platform is great.
    Top Answer:I would prefer that the price be reduced, as it would be easier to implement it and to sell it.
    Top Answer:Some of our customers occasionally require the development of the connectors when there are no native connectors so that… more »
    Comparisons
    Also Known As
    New Relic Mobile
    HPE SiteScope, SiteScope
    Learn More
    Overview

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Micro Focus SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

    Micro Focus SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

    With Micro Focus SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

    Micro Focus SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

    Micro Focus SiteScope Features

    Micro Focus SiteScope has many valuable key features. Some of the most useful ones include:

    • Broad functionality built on expertise: Micro Focus SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. Micro Focus SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
    • Monitors legacy and modern environments: Micro Focus SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

      • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

      • Virtualization: Micro Focus SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
    • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
    • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
    • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
    • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
    • Integrations with SiteScope: Micro Focus SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of Micro Focus and third-party solutions, giving teams the ability to properly integrate their IT operations center.

    Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

    Offer
    Learn more about New Relic APM
    Learn more about Micro Focus SiteScope
    Learn more about Splunk IT Service Intelligence (ITSI)
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Vodafone Ireland, Kuveyt Turk Participation Bank
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider17%
    Financial Services Firm12%
    Retailer5%
    REVIEWERS
    Financial Services Firm27%
    Computer Software Company18%
    Comms Service Provider18%
    Recruiting/Hr Firm9%
    VISITORS READING REVIEWS
    Computer Software Company32%
    Financial Services Firm10%
    Comms Service Provider9%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Financial Services Firm17%
    Comms Service Provider12%
    Government9%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business35%
    Midsize Enterprise9%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise8%
    Large Enterprise72%
    REVIEWERS
    Midsize Enterprise25%
    Large Enterprise75%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    Micro Focus SiteScope vs. Splunk IT Service Intelligence (ITSI)
    July 2022
    Find out what your peers are saying about Micro Focus SiteScope vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: July 2022.
    620,068 professionals have used our research since 2012.

    Micro Focus SiteScope is ranked 14th in Application Performance Management (APM) with 6 reviews while Splunk IT Service Intelligence (ITSI) is ranked 23rd in Application Performance Management (APM) with 6 reviews. Micro Focus SiteScope is rated 6.8, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of Micro Focus SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Can predict incidents before they impact your customers". Micro Focus SiteScope is most compared with Dynatrace, Splunk, AppDynamics, SCOM and InfoVista 5View NetFlow, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, AppDynamics, ServiceNow IT Operations Management, Loom Systems and Zabbix. See our Micro Focus SiteScope vs. Splunk IT Service Intelligence (ITSI) report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.