We compared Medallia Experience Cloud and Qualtrics Customer XM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Medallia Experience Cloud is highly regarded for its strong analytics functionality, ability to collect real-time feedback, and customizable dashboards. Qualtrics Customer XM excels in its ability to integrate and analyze data from multiple sources, providing valuable analytic tools for identifying trends.
Room for Improvement: Medallia Experience Cloud could benefit from a more intuitive interface and reporting. Users say that Qualtrics Customer XM should simplify and streamline its interface while improving integration with other systems.
Service and Support: Medallia Experience Cloud garners outstanding feedback for its responsive and knowledgeable support team. Qualtrics customers tend to seek help from partners or third-party providers instead of relying on Qualtrics for their customer service requirements.
Ease of Deployment: Users found Medallia’s deployment process to be easy and straightforward, with clear instructions and a user-friendly interface. Qualtrics Customer XM has a complex setup process that requires an implementation partner to be involved for several months. Additionally, it requires a significant upfront resource investment.
Comparison Results: Users like Medallia Experience Cloud for its analytics, customizable dashboards, and excellent support, but some users suggested improvements in ease of use and reporting. Qualtrics Customer XM is praised for its strong data integration and analysis capabilities. At the same time, some users find it challenging to navigate and want more comprehensive reporting and analytics.
Earn 20 points
Medallia Experience Cloud is ranked 11th in Customer Experience Management while Qualtrics Customer XM is ranked 2nd in Customer Experience Management with 4 reviews. Medallia Experience Cloud is rated 0.0, while Qualtrics Customer XM is rated 8.2. On the other hand, the top reviewer of Qualtrics Customer XM writes "Helps us to identify broad populations and correlate data from different speeds". Medallia Experience Cloud is most compared with , whereas Qualtrics Customer XM is most compared with .
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.