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Marketing Creatio vs Oracle Service Cloud comparison

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Featured Review
Julio Falcón
Manage campaigns from start to finish, good integration, and a powerful email template builder
This product has improved our organization basically by simplifying the marketing effort. We can invite contacts in remote events, seminars,... Read more →
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Buyer's Guide
Marketing Management
April 2022
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The elements of Campaigns allow you to automate a marketing activity from start to finish, not requiring human intervention in the process itself."

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"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.""Everything is managed by Oracle, so they have security in place."

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Cons
"I would like to see support for new social communication tools, and improvements to the web page monitoring capabilities."

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"Oracle changed the means by which users are created in the system. I would like this to be easier to implement.""The user experience has to be much better."

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Pricing and Cost Advice
  • "Considering that we have many tools and components available in this one platform, the price of this product is low."

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  • "This is definitely an expensive product compared to others on the market."

    • More Oracle Service Cloud Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Oracle Service Cloud?
    Top Answer: 
    Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.
    Read all 2 answers   →
    What needs improvement with Oracle Service Cloud?
    Top Answer: 
    Oracle changed the means by which users are created in the system. I would like this to be easier to implement.
    Read all 2 answers   →
    What is your primary use case for Oracle Service Cloud?
    Top Answer: 
    My client is a bank with a call center that receives customer complaints and routes those issues to different departments. They also have a service department that serves the other departments in the… more »
    Read all 2 answers   →
    Ranking
    7th
    out of 24 in Marketing Management
    Views
    77
    Comparisons
    19
    Reviews
    1
    Average Words per Review
    990
    Rating
    9.0
    6th
    out of 24 in Marketing Management
    Views
    1,299
    Comparisons
    998
    Reviews
    2
    Average Words per Review
    348
    Rating
    8.0
    Comparisons
    Also Known As
    bpm’online marketing
    Oracle RightNow
    Learn More
    Creatio
    Oracle
    Overview

    Multichannel marketing platform to orchestrate customer journeys and accelerate lead-to-revenue

    Marketing Creatio is a robust marketing automation software that helps to gain demand generation excellence through identifying customers’ needs and nurturing their interests until they are successfully transformed into opportunities.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

    This flexible and scalable platform includes:

    • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
    • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
    • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
    • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
    • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

      For more information visit https://cloud.oracle.com/en_US/service-cloud

    Offer
    Learn more about Marketing Creatio
    Learn More
    Learn more about Oracle Service Cloud
    Learn More
    Sample Customers
    People 2.0, Citilink, The QTI Group, Dealer eProcess (DEP)
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company39%
    Comms Service Provider16%
    Financial Services Firm5%
    Insurance Company4%
    Company Size
    No Data Available
    REVIEWERS
    Small Business44%
    Midsize Enterprise13%
    Large Enterprise44%
    Buyer's Guide
    Marketing Management
    April 2022
    Download Free Report
    Find out what your peers are saying about monday, Salesforce, Microsoft and others in Marketing Management. Updated: April 2022.
    DOWNLOAD NOW
    595,546 professionals have used our research since 2012.

    Marketing Creatio is ranked 7th in Marketing Management with 1 review while Oracle Service Cloud is ranked 6th in Marketing Management with 2 reviews. Marketing Creatio is rated 9.0, while Oracle Service Cloud is rated 8.0. The top reviewer of Marketing Creatio writes "Manage campaigns from start to finish, good integration, and a powerful email template builder". On the other hand, the top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". Marketing Creatio is most compared with , whereas Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Freshdesk and Salesforce Service Cloud.

    See our list of best Marketing Management vendors.

    We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.