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Marketing Creatio vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Marketing Creatio
Ranking in Marketing Management
15th
Average Rating
9.0
Reviews Sentiment
8.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Salesforce Marketing Cloud
Ranking in Marketing Management
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Social CRM (3rd), Marketing Automation (1st), Social Media Management Solutions (2nd)
 

Mindshare comparison

As of June 2026, in the Marketing Management category, the mindshare of Marketing Creatio is 1.7%, up from 0.9% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 17.0%, up from 16.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Management Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud17.0%
Marketing Creatio1.7%
Other81.3%
Marketing Management
 

Featured Reviews

JF
Product Manager at Nodos Consultores
Manage campaigns from start to finish, good integration, and a powerful email template builder
I would like to see support for new social communication tools, and improvements to the web page monitoring capabilities. Improvements can be made to the outbound chat campaigns so that we can include them in marketing campaigns. This would be a new element to use in case email is not good for the client. For example, there are university students who prefer to receive info via their phone, rather than in email. It is possible to do this, but I think it is something that can be improved because social communication networks yield a much better response than the "old" email campaigns.
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Considering that we have many tools and components available in this one platform, the price of this product is low."
"The elements of Campaigns allow you to automate a marketing activity from start to finish, not requiring human intervention in the process itself."
"Salesforce is constantly evolving and have a good release cycle."
"Salesforce Marketing Cloud provides an edge for my organization by tracking the budget, how it is spent, where we stand, and how many cold calls or nurtured calls have been converted into sales."
"Its licensing is on an annual basis, and customers are okay with its licensing cost, and they don't find it expensive."
"The solution is completely scalable, the sky really is the limit, and if a company needs to expand it, it can do so as much as it wants."
"Email automation is most valuable."
"We use this solution for reporting, pipeline generation, and forecasting."
"The user interface is easy to use, especially for my staff who use assistive technology."
"I think the product's best feature is its analytics, as that's where customers derive value. The second thing is its ease of implementation."
 

Cons

"I would like to see support for new social communication tools, and improvements to the web page monitoring capabilities."
"The dashboards should be more intuitive, as there are far too many items on them. You're not always sure what you're looking for."
"Customer support could be improved, especially for new features where I do not always receive proper solutions from the platform provider."
"In a future release it would be great to have the ability to connect the data from social media and email marketing and have it in one dashboard."
"Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues."
"Salesforce Marketing Cloud should provide some debugging facilities for every user."
"Salesforce Marketing Cloud is expensive; it can be more affordable, but it doesn't matter where we implement or use it for our organization since we are able to manage well so far."
"Salesforce Marketing Cloud should be linked to an email ID, so the features after 15 days can update on the opportunity. You should not have to update them manually to the next step."
"The pricing is a bit high."
 

Pricing and Cost Advice

"Considering that we have many tools and components available in this one platform, the price of this product is low."
"Salesforce Marketing Cloud is affordable, considering the significant improvements it brings to our campaign results."
"This solution is priced in the medium to high price range."
"The solution is paid for monthly."
"The price is expensive."
"It's not cheap, which is why I recommend that you use Marketing Cloud to create automated journeys. If you plan to use Marketing Cloud just to send emails, use another tool."
"Licensing fees are paid on a yearly basis."
"On a scale where one is the lowest and ten is the most expensive, I rate the solution an eight out of ten."
"It is a license per user."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Construction Company
9%
Manufacturing Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
Regarding areas for improvement, the realization of value from Salesforce Einstein's predictive AI features is a notable challenge. Although the implementation partner highlighted these capabilitie...
What is your primary use case for Salesforce Marketing Cloud?
As a consultant, I partner with organizations to optimize their use of Salesforce Marketing Cloud (SFMC). My engagement often begins pre-implementation, where I lead the requirements gathering proc...
 

Also Known As

bpm’online marketing
ExactTarget
 

Overview

 

Sample Customers

People 2.0, Citilink, The QTI Group, Dealer eProcess (DEP)
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in Marketing Management. Updated: May 2026.
900,838 professionals have used our research since 2012.