ManageEngine ServiceDesk Plus and Vision Helpdesk are competitors in the IT service management space. Vision Helpdesk is preferred for its ease of deployment, while ManageEngine ServiceDesk Plus is favored for its comprehensive feature set catering to larger operations.
Features: ManageEngine ServiceDesk Plus provides extensive ITIL capabilities, asset management, and automation tools for complex organizational needs. Vision Helpdesk offers multi-channel support, allowing ticket management across platforms like social media and email, and it emphasizes collaborative support features.
Ease of Deployment and Customer Service: Vision Helpdesk is known for straightforward deployment and efficient customer service, ideal for small to medium enterprises. ManageEngine ServiceDesk Plus has a more involved deployment process but is balanced by robust support services suitable for larger setups.
Pricing and ROI: ManageEngine ServiceDesk Plus involves higher initial setup costs, with its feature-rich suite aiming at larger organizations, delivering significant ROI. Vision Helpdesk offers a cost-effective pricing model with notable ROI, attracting budget-conscious businesses seeking efficient support solutions.
| Product | Market Share (%) |
|---|---|
| ManageEngine ServiceDesk Plus | 5.1% |
| Vision Helpdesk | 1.1% |
| Other | 93.8% |
| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 24 |
| Large Enterprise | 19 |
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The two main focus points of MSP are IT request tracking and asset management. MSP’s integrated centralized management console enables technicians and system administrators to efficiently resolve complex issues and keep track of their organization’s needs and ensure constant availability.
With MSP's automation of multiple service desk processes, you can easily save time by automating repetitive and simple tasks such as task assignment, notifications, and categorizations. The automation of multiple processes helps reduce errors and lower costs while ensuring a fast turnaround of ticket handling processes.
ManageEngine ServiceDesk Plus Features and Benefits
MSP has a wide variety of features to help you optimize your help desk management:
Reviews from Real Users
MSP stands out among its competitors for a number of reasons. Two major ones are its comprehensive workflow management toolset and the flexibility it offers its users.
Mykola S., head of global IT delivery at Acino Pharma AG, writes, “CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform.
Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software.
Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable.
All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
