ManageEngine OpManager and New Relic both compete in the IT monitoring solutions category. ManageEngine OpManager seems to have the upper hand in terms of cost-effectiveness, while New Relic appears advantageous for its application performance monitoring and customer support.
Features: ManageEngine OpManager supports up to 5000 network ports, offers network automation, and provides intelligent alerting. New Relic provides real-time application monitoring, customizable dashboards, and detailed API response time analysis.
Room for Improvement: ManageEngine OpManager needs enhancements in stability during upgrades, better storage level monitoring, and simplified user interface. New Relic could improve its alerting system, simplify the licensing model, and enhance transaction tracing features.
Ease of Deployment and Customer Service: ManageEngine OpManager is mostly on-premises, offering comprehensive support with some concerns about setup complexity and local expertise of their support team. New Relic is cloud-based, known for great customer service, with suggested improvements in time-zone coverage and response times off-hours.
Pricing and ROI: ManageEngine OpManager is seen as cost-effective, especially when integrated with other ManageEngine products, offering a competitive price compared to alternatives like SolarWinds, with users experiencing positive ROI. New Relic is often considered expensive with a complex pricing model that increases with scale, although some users find value in enhanced productivity and application insights.
More support is needed, especially on weekends.
I would recommend a rating of ten out of ten for support.
Issues that could be solved quickly sometimes take longer because they go around in circles.
Scalability is needed more in automation and AI functionalities.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The dashboard is unique and user-friendly.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
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