We performed a comparison between ManageEngine OpManager and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The setup was easy."
"The most valuable feature is the network-related reporting."
"The solution's most valuable feature is its ability to reach most of our network devices and get the most from them."
"The most valuable feature of ManageEngine OpManager is the management of the virtual machine and the host machine."
"The traffic monitoring and the traffic analysis are great."
"The most valuable feature of ManageEngine OpManager makes it easy to monitor all the network alerts on the application."
"Device monitoring is a good tool of this solution."
"Some of the useful features are NetFlow and analytics."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The solution offers good documentation."
"The product allows the developer to see the actual problems in the applications."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"It has prevented failures from occurring in our production environment."
"The most valuable features are the dashboards and tracing."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The Wi-Fi side needs improvement."
"Real user and UI monitoring are not practical."
"The licensing model is confusing."
"The main area for improvement for ManageEngine OpManager is its performance."
"Some of our customers have been asking that OpManager have a feature to monitor the operating system, however, I tell them that Endpoint Central is doing that. You can buy endpoints and then OpManager, and they integrate between them, and everything is okay."
"What I'd like ManageEngine OpManager to improve on is artificial intelligence. In particular, the machine learning feature should be integrated with the sensor flow. Doing this will give leverage, especially when you look at other products such as the Cisco DNA Center. When a switch goes down, I should be able to build on the correlation of other physical devices it's connected to so that I can integrate that with my CA CMDB. The ManageEngine OpManager team needs to draw a long-term roadmap where that feature becomes an integral part of the solution because right now, machine learning in ManageEngine OpManager is a long process. The solution doesn't have MLS search and I want to see ML being developed and applied for CA CMDB to greatly reduce the burden of tying everything. For example, if I have a data center switch that goes down now, I should know what server it's connected to, and when that switch goes down at twenty-four ports, I would get twenty-four alerts for different devices plugged in. I should be able to make a correlation that the major problem lies in the switch and not with the twenty-four elements connected to that switch. That is where machine learning should come into play and the ManageEngine OpManager AI should indicate "This is where the root of your problem is." It could be difficult, but this is a feature that should be improved or added to the solution."
"They should add more features to URL monitoring."
"ManageEngine OpManager could improve the default dashboards that are available. We are not able to customize them easily and they do not give us the information we need unless we customize them. You need to have the technical knowledge to be able to do it, the customization should be easier."
"We had some stability issues at the outset that have since been resolved."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"New Relic needs to improve is the user data schema."
"The solution only supports the cloud platform and not on-premises."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"The solution must provide better support for Azure Web Apps service."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"I would like an infrastructure network that provides real-time views, showing the issues."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
ManageEngine OpManager is ranked 15th in Network Monitoring Software with 44 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. ManageEngine OpManager is rated 8.0, while New Relic is rated 8.6. The top reviewer of ManageEngine OpManager writes "Helps us monitor all the infrastructure in our company but UI monitoring is not practical". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". ManageEngine OpManager is most compared with SolarWinds NPM, Zabbix, PRTG Network Monitor, Nagios XI and SCOM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our ManageEngine OpManager vs. New Relic report.
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