LiveChat vs Zoho Desk comparison

Text and Zoho are both solutions in the Help Desk Software category. Text is ranked #35, while Zoho is ranked #10 with an average rating of 7.7. Text holds a 0.9% mindshare in HDS, compared to Zoho’s 1.9% mindshare. Additionally, 100% of Text users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

LiveChat

Read 6 LiveChat reviews

904 Views
515 Comparison Views

100% willing to recommend

Zoho Desk

Read 21 Zoho Desk reviews

1,585 Views
1,411 Comparison Views

90% willing to recommend

LiveChat

Zoho Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

LiveChat and Zoho Desk are competing products in the customer service software market, with LiveChat leading in real-time communication and Zoho Desk offering a broader set of customer relationship management tools.

Features: LiveChat's valuable features include customizable chat widgets, automated greetings, and seamless live chat capabilities. Zoho Desk provides advanced ticket management, AI-driven automation, and comprehensive reporting features.

Room for Improvement: LiveChat can enhance customization options, integrate more third-party apps, and improve analytics. Zoho Desk could streamline its user interface, reduce complexity in setup, and expand integration with non-Zoho applications.

Ease of Deployment and Customer Service: LiveChat offers quick setup and straightforward integration, ensuring businesses a rapid start, along with reliable customer support for swift issue resolution. Zoho Desk, however, requires a more involved deployment, offering extensive customization that caters to varied business needs, though it may impact implementation speed.

Pricing and ROI: LiveChat offers a straightforward pricing model, focusing on immediate ROI by enhancing customer interactions. In contrast, Zoho Desk might have higher initial setup costs but delivers strong ROI through comprehensive features, improving overall customer management efficiency.

To learn more, read our detailed LiveChat vs. Zoho Desk Report (Updated: March 2026).

Buyer's Guide

LiveChat vs. Zoho Desk

March 2026

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveChat

Ranking in Help Desk Software

35th

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (43rd), Live Chat (2nd)

Zoho Desk

Ranking in Help Desk Software

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of LiveChat is 0.9%, up from 0.2% compared to the previous year. The mindshare of Zoho Desk is 1.9%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Zoho Desk	1.9%
LiveChat	0.9%
Other	97.2%

Help Desk Software

Featured Reviews

Chamakhe Maurieni

CEO at a logistics company with 1-10 employees

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

Read full review

JoseJunior3

Advisor at a tech services company with 11-50 employees

Efficient integration enhances customer insights and communication

The integration between Zoho CRM, Zoho Desk, and Zoho Projects is very good. One of the key features of Zoho CRM is the ability to record telephone calls using AI. The AI tool, Tele Zia, translates calls into bullet points, providing insights such as when to send emails or contact the customer based on previous conversations.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I majorly love the ticket and knowledge base features, which allow us to save automated answers to the most popular customer queries."

"It truly does what I need it to do and anything else I would say, I would be making it up."

"We can attribute most of our high ticket sales to this software."

"Customer Service: Top notch! The support team is available all the time and have been able to solve all our questions instantly."

"Through the capabilities of LiveChat we are able to fully customise each live chat implementation to suit the goals of our clients."

"Since we started to use LC we managed to increase our customer satisfaction level, increase sales and most important thing to speed up our interaction with our customers because it's all in real time."

"The product is quite stable."

"The ticketing feature is very easy to use, compared to other systems."

"The initial setup is easy."

"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."

"You can use the solution anywhere, anytime, even on mobile phones, and it is capable of supporting a lot of users while remaining quite stable."

"Zoho Desk is very flexible, just like the other applications of Zoho."

"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."

"The solution doesn't have any bugs."

More Zoho Desk pros

Cons

"The service needs to be more popular than it currently is."

"There have been times where Live Chat's servers have had DDOS attacks and have made communication difficult."

"I'd like to be able to create teams and filter the reports by team, in addition to the ability to currently filter by group, date, agent, tag etc."

"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

"Zoho Desk should provide more integrations and improve the Zoho project integration."

"Sometimes, the solution has some email issues in a new data center."

"There is room for improvement in customer service and support. It could be more knowledgeable."

"I would like to have integrated support, and integration between the ticketing tool and the project management tool."

"They could enhance the product’s features to customize the automated email responses."

"There is room for improvement in terms of integration."

"I would like to have integrated support, and integration between the ticketing tool and the project management tool."

More Zoho Desk cons

Pricing and Cost Advice

Information not available

"The product costs $10 to $25 per user per month."

"Zoho Desk's pricing is more flexible."

"Price-wise, Zoho Desk is about 35 USD a month per user."

"The solution costs INR 8400 per user."

"For what it does, it's quite cheap."

"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."

"The solution is relatively cheap. However, there are additional licensing fees involved."

"Zoho Desk's cost is pretty much okay."

More Zoho Desk pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

17%

Manufacturing Company

17%

Media Company

Performing Arts

Manufacturing Company

13%

Computer Software Company

Insurance Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

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What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...

See all answers

What needs improvement with Zoho Desk?

Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...

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Zendesk vs LiveChat

Compared 6% of the time

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Compared 6% of the time

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Compared 16% of the time

Freshdesk vs Zoho Desk

Compared 10% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 10% of the time

Spiceworks vs Zoho Desk

Compared 6% of the time

JIRA Service Management vs Zoho Desk

Compared 6% of the time

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Product Reports

Buyer's Guide

LiveChat

March 2026

Download LiveChat product report

Buyer's Guide

Zoho Desk

March 2026

Download Zoho Desk product report

Also Known As

chat.io

No data available

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

LiveChat vs. Zoho Desk

March 2026

Free Report: LiveChat vs. Zoho Desk

Find out what your peers are saying about LiveChat vs. Zoho Desk and other solutions. Updated: March 2026.

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