LiveChat and Zoho Desk are competing products in the customer service software market, with LiveChat leading in real-time communication and Zoho Desk offering a broader set of customer relationship management tools.
Features: LiveChat's valuable features include customizable chat widgets, automated greetings, and seamless live chat capabilities. Zoho Desk provides advanced ticket management, AI-driven automation, and comprehensive reporting features.
Room for Improvement: LiveChat can enhance customization options, integrate more third-party apps, and improve analytics. Zoho Desk could streamline its user interface, reduce complexity in setup, and expand integration with non-Zoho applications.
Ease of Deployment and Customer Service: LiveChat offers quick setup and straightforward integration, ensuring businesses a rapid start, along with reliable customer support for swift issue resolution. Zoho Desk, however, requires a more involved deployment, offering extensive customization that caters to varied business needs, though it may impact implementation speed.
Pricing and ROI: LiveChat offers a straightforward pricing model, focusing on immediate ROI by enhancing customer interactions. In contrast, Zoho Desk might have higher initial setup costs but delivers strong ROI through comprehensive features, improving overall customer management efficiency.
| Product | Market Share (%) |
|---|---|
| Zoho Desk | 2.2% |
| LiveChat | 0.9% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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