LiveAction LiveNX vs New Relic comparison

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LiveAction LiveNX

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Executive SummaryUpdated on Oct 9, 2024

LiveAction LiveNX and New Relic are products in network management and application performance monitoring. New Relic's features make it a strong contender despite LiveNX's competitive pricing and support.

Features: LiveAction LiveNX has advanced network visualization, troubleshooting capabilities, and real-time network insights, focused on network performance. New Relic offers comprehensive application performance monitoring, robust analytics tools, and is ideal for complex digital environments with an emphasis on application insights.

Room for Improvement: LiveAction LiveNX could improve its application monitoring, expand analytics capabilities, and enhance scalability. New Relic should streamline its deployment process, offer more flexible pricing options, and improve network management features.

Ease of Deployment and Customer Service: LiveAction LiveNX has a streamlined deployment with strong customer support aiding technical implementations. New Relic's deployment is complex due to its capabilities, but excellent customer service ensures successful implementation.

Pricing and ROI: LiveAction LiveNX provides competitive pricing with favorable ROI, appealing to cost-conscious businesses. New Relic requires a higher initial investment, justified by its feature set and scalability, leading to significant returns.

To learn more, read our detailed LiveAction LiveNX vs. New Relic Report (Updated: April 2025).

LiveAction LiveNX vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAction LiveNX

Ranking in Network Monitoring Software

49th

Ranking in IT Infrastructure Monitoring

48th

Average Rating

6.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

7th

Ranking in IT Infrastructure Monitoring

6th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of LiveAction LiveNX is 0.7%, down from 1.1% compared to the previous year. The mindshare of New Relic is 2.0%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Mahesh Doshi

IT at a energy/utilities company with 10,001+ employees

Very good reporting and alerting abilities but inadequate enhancement support

Before choosing the solution, it is important to rank your requirements from high to low priority. The solution has a lot of features but at a high price. If you will only use 30% of the solution to meet your requirements, then it would be better for you to explore other products. Find the solution that best fulfills your requirements. The solution itself is great. If I could use it properly, then I would rate it a seven out of ten. Unfortunately, support is a factor when determining usability or cost effectiveness. We did not receive the needed support so had to stop using the solution. For that reason, my overall rating for the solution is a five out of ten.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product has a very good graphical interface."

"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."

"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."

"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."

"The intention and the idea of the filter is great."

"Its analytical capability is really good."

"We provide a tool for our customers to manage their reports. It's an extremely highly featured platform capable of producing a lot of data. We spent quite a long time working with customers and LiveAction to create template reports, and they're very good and configurable. You get a lot of data if you don't configure them."

"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"The most valuable feature of New Relic is its ease of use."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

More New Relic pros

Cons

"Sometimes the solution does not register devices properly and that is a bug."

"The tool crashes sometimes when we try to pull reports simultaneously."

"The only downside to this software is the price."

"Improved documentation and more responsive customer support can help in addressing issues faster."

"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."

"They need to create a more simplified UI."

"The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers."

"This is a horrible solution and I think everything needs to be improved."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"We have had issues with our agents going offline."

"The solution only supports the cloud platform and not on-premises."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"The connectivity between legacy and newer cloud applications is not great."

More New Relic cons

Pricing and Cost Advice

"It's very expensive."

"The solution is fairly expensive compared to other products."

"We use the free version."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"I think the pricing is reasonable."

"This is an expensive tool."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"Because of budget, we are not using the mobile app part of this tool."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"We're paying for the New Relic APM license annually."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Government

Manufacturing Company

Financial Services Firm

Educational Organization

46%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LiveAction LiveNX?

The product has a very good graphical interface.

What needs improvement with LiveAction LiveNX?

The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers. Most of these analytical packages have the same ...

What is your primary use case for LiveAction LiveNX?

Primarily, we use the product for monitoring the standard utilization of circuits. The tool has the incredible ability to provide granular details about the traffic passing through an interface on ...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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Product Reports

LiveAction LiveNX

Download LiveAction LiveNX product report

Download New Relic product report

Also Known As

LiveNX

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.

BlueCat

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

LiveAction LiveNX vs. New Relic