We performed a comparison between Lenovo XClarity Controller and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's most valuable feature is its ability to provide insights into server status and alerts."
"The most valuable feature of Lenovo XClarity is the ease of use because of the interface browser that is highly compatible and it has mobile web management."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The initial setup is pretty easy."
"The most valuable feature of ServiceNow Discovery is its performance."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"They could enable notifications on emails and phones regarding control panel information."
"Lenovo XClarity can improve the dashboard integration. For example, graphs could be better. Additionally, more integration with other vendors is needed. For example, VMware has integration with a lot of vendors."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"It creates quite a bit of duplication, so that needs to be fixed."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
Lenovo XClarity Controller is ranked 16th in Server Monitoring with 2 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews. Lenovo XClarity Controller is rated 9.0, while ServiceNow Discovery is rated 8.0. The top reviewer of Lenovo XClarity Controller writes "Quick scaling, easy to use, and useful mobile management". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Lenovo XClarity Controller is most compared with Zabbix, HPE System Management, SolarWinds Server and Application Monitor and Huawei iBMC, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our Lenovo XClarity Controller vs. ServiceNow Discovery report.
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