ServiceNow Discovery and Lenovo XClarity Controller are enterprise tools catering to IT infrastructure management. Reviews suggest users are more satisfied with ServiceNow Discovery's pricing and support, while Lenovo XClarity Controller stands out due to its robust features, making it worth the additional cost.
Features: ServiceNow Discovery focuses on accurate asset discovery, dependency mapping, and seamless integration, highlighted as key assets by users. Lenovo XClarity Controller is noted for comprehensive hardware management, integration capabilities, and robust performance, making it a strong option for hardware-focused environments.
Room for Improvement: ServiceNow Discovery users point out the need for better integration options, more frequent updates, and enhanced automation features. Lenovo XClarity Controller users desire improved documentation, a less complex setup process, and better user interface design. The primary difference is the focus on integration and update frequency for ServiceNow, compared to Lenovo's documentation and setup complexity concerns.
Ease of Deployment and Customer Service: ServiceNow Discovery is noted for its straightforward deployment and reliable customer service. Conversely, Lenovo XClarity Controller has a more complex deployment but is supported by responsive customer service. The comparison highlights ServiceNow's ease of use and Lenovo's customer service responsiveness as key differentiators.
Pricing and ROI: ServiceNow Discovery offers competitive setup costs and users report a satisfactory ROI. Lenovo XClarity Controller has higher initial costs, but users feel the investment is justified by the comprehensive features and reliable performance. The distinction here is that ServiceNow focuses on cost-effectiveness and Lenovo emphasizes long-term value.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 3.3% |
| Lenovo XClarity Controller | 3.3% |
| Other | 93.4% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
Lenovo ThinkSystem servers contain an integrated service processor, XClarity Controller (XCC), which provides advanced service-processor control, monitoring, and alerting functions. This document summarizes the features of XCC and the upgrades available to ThinkSystem servers.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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