Find out what your peers are saying about Atlassian, Notion, Zendesk and others in Knowledge Management Software.
| Product | Mindshare (%) |
|---|---|
| KnowledgeBase | 1.2% |
| MAANA | 0.6% |
| Other | 98.2% |
KnowledgeBase is designed to help you harness your product information, empower support agents, and provide day-and-night customer support.
KnowledgeBase is intuitive knowledge base software you can easily use to organize product and service information, both for your team and customers. Product information at the fingertips of your support agents speeds up their response time and increases productivity. This means more satisfied customers and more time to handle burning issues. At the same time, your customers can check the help center and find product FAQs, articles and instructions on their own, anytime they need them. Round-the-clock self-service maximizes ticket deflection and, in the long run, reduces costs.
You can choose the colors, logo, favicon, and URLs of your help center to match your branding. Articles can be packed full of knowledge, with GIFs, videos, and images. If you’re using LiveChat, you can integrate it with KnowledgeBase so your agents get instant access to the help center directly inside the chat window. With data from Insights, you can better understand how customers interact with your information and fill the knowledge gaps as needed.
Maana Knowledge Platform is a knowledge-centric technology that helps solve complex operational challenges of large enterprises. It turns human expertise and data into digital knowledge for employees to make better and faster decisions. The core of the Maana Knowledge Platform is the patented Maana Knowledge Graph. Unlike traditional “semantic” systems, this graph separates the structure of data from the content itself. This separation provides a fluidity of modeling, allowing data from any source and of any format to be seamlessly integrated, modeled, searched, analyzed, operationalized and re-purposed.
We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
