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KACE Systems Management Appliance (SMA) vs SuperOps.ai comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KACE Systems Management App...
Ranking in Remote Monitoring and Management (RMM)
11th
Ranking in Patch Management
11th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Client Desktop Management (2nd), Endpoint Compliance (6th), Unified Endpoint Management (UEM) (11th)
SuperOps.ai
Ranking in Remote Monitoring and Management (RMM)
14th
Ranking in Patch Management
23rd
Average Rating
7.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of KACE Systems Management Appliance (SMA) is 2.7%, up from 1.3% compared to the previous year. The mindshare of SuperOps.ai is 2.8%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
KACE Systems Management Appliance (SMA)2.7%
SuperOps.ai2.8%
Other94.5%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AdityaJain - PeerSpot reviewer
Security Administrator at EbixCash
Centralized software deployment has simplified endpoint control but needs stronger security alerts
What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.
Pradip Dey - PeerSpot reviewer
Chief Solution Architect at Express Systems Limited (ESL)
Monitoring tool, user-friendly and interactive but experienced an issue with integration
The most valuable thing is that we can integrate any other solutions with SuperOps. Like, SuperOps is a monitoring tool, but for security, for backup, we can integrate with other solutions providers as well. I like the PSA tool. It is very user-friendly and interactive with the customer as well. We can, the customer, give feedback directly to the solution. There is no need for another communication channel, like a different email from Outlook or any other tool. From the same solution, we could communicate with the customer, and the customer could reply. So, it includes a collaboration tool with the customer. It could immediately pop up any problem that's at the customer end or in the end devices. Sometimes, it happens that we come to know about an incident negatively, but the monitoring tool gave me the information immediately.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."
"Without this solution, we would be dead in the water."
"The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."
"The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well."
"There is ease of use, and its pricing was a driving factor."
"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."
"Pretty much all of the features are valuable. The inventory is very helpful to be able to keep track of our devices. The deployments make it easy to deploy new software packages or upgrade packages. The help desk is also a great tool for tracking problems and problem tickets."
"In terms of the amount of time KACE saves us, it's weeks of work on a monthly basis, and we're able to do things in a day that used to take us about a month to do."
"The customer service and support are very good."
 

Cons

"It could be designed a little bit more intuitively in terms of administration."
"It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."
"The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option."
"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."
"On the patching, the Systems Management appliance, I noticed whenever there is something new that the vendor has to do, he always has to call KACE for help with it."
"The K1000 doesn't communicate well with some clients without SMB. There are some issues with getting things to image correctly because they rely on SMB, and SMB is a protocol that is being removed due to security reasons. Organizations are trying to rely less and less on SMB. I know Quest is aware of it. They've talked about having a new version that wouldn't rely on SMB for connection to the clients, but they haven't gotten there yet."
"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."
"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
"I found some issues when I integrated the accounting software with Xero."
 

Pricing and Cost Advice

"The pricing and licensing are absolutely fair."
"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."
"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."
"There are no costs in addition to the standard licensing fees."
"The pricing is great. It's billed annually and it's very reasonable."
"We buy consulting fees from Software Factory, then we pay extra for it."
"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
"We are also saving on the licensing fee, compared to other endpoint management solutions."
"It is affordable."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
9%
University
9%
Construction Company
9%
Outsourcing Company
15%
Comms Service Provider
13%
Performing Arts
10%
Healthcare Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise16
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine. However, apart from that, I d...
What needs improvement with Quest KACE Systems Management?
For improvements in KACE Systems Management Appliance (SMA), I would want to see it become a standalone software agent. I am curious about why it does not offer EDR functionality. Additionally, the...
What is your primary use case for Quest KACE Systems Management?
I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and scripts. I have designed various scripts for tasks such as password resets afte...
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Also Known As

Dell KACE Systems Management
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Overview

 

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
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