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Jamf Pro vs ManageEngine Endpoint Central vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.0
Organizations using Jamf Pro see improved ROI through time savings, better device management, operational stability, and enhanced user experience.
Sentiment score
6.3
ManageEngine Endpoint Central delivers rapid ROI through automation, enhancing productivity and cost savings, despite some challenges.
Sentiment score
7.1
Microsoft 365 Business boosts ROI by reducing infrastructure costs, enhancing efficiency, providing security, and ensuring reliable access even offline.
I have seen a return on investment with Jamf Pro; previously we were using manual deployment for iPads.
System Analyst at a tech services company with 11-50 employees
It also provides good security and the ability for normal users to create simple applications without needing developers.
Project Manager at Protonmail
 

Customer Service

Sentiment score
3.4
Jamf Pro's support is praised for friendliness and reliability, but some note delays and varying expertise levels.
Sentiment score
5.0
ManageEngine Endpoint Central customer service receives mixed reviews, with praise for promptness and professionalism but criticisms on communication and documentation.
Sentiment score
4.5
Microsoft 365 Business support is mixed; users find it robust but desire more consistent and faster access when needed.
The vendor support is excellent.
Director, Client Services at a tech consulting company with 11-50 employees
They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough.
Lead Senior Consultant at Truglobal
they are doing great for technical support
Server Administrator Coordinator at a educational organization with 501-1,000 employees
The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.
Manager - IT at Milliman
While they are generally good, there could be improvements in their response times to align with our SLAs.
Infrastructure Lead at Dar Global
The technical support is good because we are in direct contact with the development team technician in India.
Ict Manager at a transportation company with 201-500 employees
It would be beneficial if Microsoft had more expert customer support staff.
Project Manager at Protonmail
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
ICT Manager at Calzavara S.p.A
I haven't needed any support from Microsoft with Microsoft 365 Business; in my three years, I haven't encountered any instances.
asc at a educational organization with 51-200 employees
 

Scalability Issues

Sentiment score
4.9
Jamf Pro is praised for efficiently managing devices at scale, offering flexibility and ease of use for any fleet size.
Sentiment score
7.7
ManageEngine Endpoint Central scales well, managing numerous endpoints efficiently with flexible deployment and integration options for various infrastructures.
Sentiment score
7.5
Microsoft 365 Business effectively scales for organizations, offering flexibility, seamless integration, and support for all business sizes while managing costs.
High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro.
Subject Matter Expert at a financial services firm with 10,001+ employees
Jamf Pro is a fully scalable solution.
Director, Client Services at a tech consulting company with 11-50 employees
I would rate scalability as eight as well; the ability to scale is a good point.
Ict Manager at a transportation company with 201-500 employees
 

Stability Issues

Sentiment score
5.6
Jamf Pro is stable and reliable, with commendable uptime and swift issue resolution in both cloud and on-prem environments.
Sentiment score
7.9
ManageEngine Endpoint Central is favored for its stability, reliability, prompt issue resolution, and high user ratings despite minor lags.
Sentiment score
7.9
Microsoft 365 Business is praised for stability, outperforming on MacBook with minimal issues, despite occasional minor external setbacks.
ManageEngine prefers not to display any information if it cannot be properly gathered.
Solutions Consultant at Team Computers
The product is very stable, especially with the cloud version.
IT Manager at Alpine Creations Ltd
We haven't encountered issues very frequently.
Manager - IT at Milliman
The stability of Microsoft 365 Business is rated nine out of ten.
Project Manager at Protonmail
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
Managing Director at NaMax Limited
It works properly, and I have never needed to contact support.
IT Manager at R K Khanna and Associates
 

Room For Improvement

Jamf Pro should improve pricing, features, support, and compatibility while enhancing user experience, integration, and security features.
Users seek better QA, Linux support, integration, UI, and cloud features with enhanced deployment, reporting, and pricing in Endpoint Central.
Users find Microsoft 365 Business overpriced, lacking apps, with non-intuitive tools, requiring better updates, support, security, and collaboration.
Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
Lead Senior Consultant at Truglobal
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
Director, Client Services at a tech consulting company with 11-50 employees
Support is not 24/7, and it would be great to get instant support.
Server Administrator Coordinator at a educational organization with 501-1,000 employees
It would be great if there was a smarter solution to address this issue.
IT Manager at Alpine Creations Ltd
Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands.
Manager - IT at Milliman
A better monitoring tool to analyze network traffic related to patch management would be something good to see inside the product.
Ict Manager at a transportation company with 201-500 employees
Providing Power BI for a lower package, such as e3, would be beneficial.
Project Manager at Protonmail
Microsoft has very poor security, and Defender is ineffective.
Managing Director at NaMax Limited
The comprehensive nature of the solution justifies the cost.
ICT Manager at Calzavara S.p.A
 

Setup Cost

Jamf Pro's pricing may be high, but its comprehensive management tools and support offer valuable investment for businesses.
ManageEngine Endpoint Central is cost-effective for endpoint management, though licensing complexity and variable pricing may apply.
Microsoft 365 Business provides competitive pricing but costs can increase with additional features, affected by various organizational factors.
The pricing structure is one of the cons.
Director, Client Services at a tech consulting company with 11-50 employees
ManageEngine products offer reasonable prices for their product quality.
Manager - IT at Milliman
The pricing is cheaper compared to other MDM products.
IT Specialist at zLink,Inc
I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.
Ict Manager at a transportation company with 201-500 employees
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
Managing Director at NaMax Limited
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
ICT Manager at Calzavara S.p.A
It could be more affordable.
Project Manager at Protonmail
 

Valuable Features

Jamf Pro enhances operational efficiency with zero-touch deployment, robust configuration, and seamless macOS updates, boosting productivity in workplaces.
ManageEngine Endpoint Central provides centralized IT management, enhancing security, troubleshooting, and software deployment across multiple operating systems.
Microsoft 365 Business enhances productivity with integration, collaboration, scalability, and security, making it essential for global businesses.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
Director, Client Services at a tech consulting company with 11-50 employees
Self Service allows users to download and install only approved and authorized software that the organization makes available.
Lead Senior Consultant at Truglobal
Jamf Pro has positively impacted my organization by being better for rolling out iPads and Macs; it would be the best in terms of rolling out the updates, apps, and even setting up a device.
System Analyst at a tech services company with 11-50 employees
ManageEngine Endpoint Central is straightforward to use and implement.
IT Manager at Alpine Creations Ltd
ManageEngine Endpoint Central has significantly simplified my device management practices.
Infrastructure Lead at Dar Global
The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users.
Manager - IT at Milliman
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
asc at a educational organization with 51-200 employees
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Owner at Nexus Auto system
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
Project Manager at Protonmail
 

Mindshare comparison

Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
Jamf Pro13.5%
NinjaOne7.5%
BMC Helix Client Management5.9%
Other73.1%
Mobile Device Management (MDM)
Client Desktop Management Mindshare Distribution
ProductMindshare (%)
ManageEngine Endpoint Central19.1%
KACE Systems Management Appliance (SMA)12.5%
Symantec Client Management Suite11.9%
Other56.5%
Client Desktop Management
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
Microsoft 365 Business5.7%
Jamf Pro13.5%
NinjaOne7.5%
Other73.3%
Mobile Device Management (MDM)
 

Featured Reviews

Mohd Javed Khan - PeerSpot reviewer
Lead Senior Consultant at Truglobal
Has supported centralized management of all Apple devices while ensuring high security and compliance
I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilities. One improvement I would recommend is integrating Jamf Setup Manager as an inbuilt feature. Currently, it is a separate tool that needs to be installed and integrated with Jamf Pro. Having zero-touch capability as an inbuilt feature would eliminate the need to work with scripts and configurations. The pricing of Jamf Pro is relatively high. Jamf Pro does not have a fixed price for all organizations. Based on my experience, they offer discounts inconsistently. Due to the high pricing, many organizations are moving to InTune and Workspace ONE. There are many other tools in the market for Mac OS device management, such as ScaleFusion, Addigy, and Kandji. Small organizations are moving to these alternatives, and larger organizations with fewer security concerns are moving to InTune. Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
MS
Solutions Consultant at Team Computers
Experience improves with intuitive setup and comprehensive features but needs enhancements for Apple integration
From a ManageEngine perspective, there is room for improvement regarding the Platform SSO technology introduced by Apple, which allows you to integrate your hardware with your identity providers. It used to be only a few selected ones via OIDC protocols or some other protocols, which are not necessary anymore. If a customer is already using Microsoft 365, they can integrate with any MDM for Platform SSO, which essentially hardens their device identity with the person logging in for the first time. It also helps automate enrollment and provide a zero-touch experience. Currently, while some MDM tools InTune and Jamf support this feature, ManageEngine still does not fully support Platform SSO via Microsoft or Google. I have customers using ManageEngine who are looking forward to this solution, and if ManageEngine can provide it, it would enhance the overall product value. For enterprise users, the solution needs improvement. For SMB, it is straightforward; if it is a small company of 100 to 500 users, anything below 1,000, they do not have much of a compliance or security requirement—they just want to manage their devices and push applications. Simple tasks are easier to accomplish. However, when it comes to enterprise-grade deployment, many complex configurations need to be considered, such as Wi-Fi configurations, network configurations, VPN configurations, and advanced certification deployment, such as ACME certification deployment practice introduced by Apple. These are a few things that can be improved on that side, but from a basic user perspective, if someone is in the SMB market or a company just starting off pre-IPO, without going into compliance, they typically find Zoho and ManageEngine to fit their needs. For enterprise-grade deployments, it is more than enough for Windows, but for Apple, it is still in development and not up to the mark.
AM
Owner at Nexus Auto system
Digital documentation has boosted team efficiency and provides secure remote manual access
The best feature is the mobile access to SharePoint. It is incredibly valuable for our technicians to view wiring diagrams and manuals directly on their tablets while working under a vehicle. It removes the need to walk back to the office, saving about 20 minutes per job. Additionally, the data security features give me peace of mind; even if a tablet is broken in the shop, our business data remains safe in the cloud.
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Top Industries

By visitors reading reviews
Media Company
10%
Computer Software Company
10%
University
9%
Financial Services Firm
9%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
Construction Company
16%
Marketing Services Firm
14%
Performing Arts
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise41
Large Enterprise64
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise15
Large Enterprise35
By reviewers
Company SizeCount
Small Business113
Midsize Enterprise44
Large Enterprise100
 

Questions from the Community

What is your experience regarding pricing and costs for Jamf Pro?
My experience with pricing, setup cost, and licensing for Jamf Pro was good compared to other service providers.
What needs improvement with Jamf Pro?
I would still say that Jamf Pro's automated patch management requires development and improvement. Patch deployment c...
What is your primary use case for Jamf Pro?
My main use cases for Jamf Pro involve it being the greatest MDM solution for Apple devices, whether iOS, macOS, or t...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
What do you like most about ManageEngine Endpoint Central?
Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there the...
What is your experience regarding pricing and costs for ManageEngine Endpoint Central?
I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.
What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
We are on the Microsoft 365 Business Standard plan, which costs us approximately £10.30 per user per month. For our t...
What needs improvement with Microsoft 365 Business?
The licensing cost is quite high for a small business like ours. Additionally, we faced a steep learning curve during...
 

Also Known As

JAMF Software Casper Suite
ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Overview

 

Sample Customers

Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about JAMF, Microsoft, Cisco and others in Mobile Device Management (MDM). Updated: March 2026.
885,444 professionals have used our research since 2012.