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Ivanti Neurons for ITSM vs SolarWinds Service Desk comparison

Ivanti and SolarWinds are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #7 with an average rating of 8.2, while SolarWinds is ranked #36. Ivanti holds a 2.3% mindshare in ISM, compared to SolarWinds’s 0.5% mindshare. Additionally, 91% of Ivanti users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.
Ivanti Neurons for ITSM
Read 16 Ivanti Neurons for ITSM reviews
  • 1,139 Views
  • 911 Comparison Views
91% willing to recommend
SolarWinds Service Desk
Read 2 SolarWinds Service Desk reviews
  • 275 Views
  • 275 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Ivanti Neurons for ITSM and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Ivanti Neurons for ITSM vs. SolarWinds Service Desk Report (Updated: August 2025).
Buyer's Guide
Ivanti Neurons for ITSM vs. SolarWinds Service Desk
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Neurons for ITSM
Ranking in IT Service Management (ITSM)
7th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Help Desk Software (9th)
SolarWinds Service Desk
Ranking in IT Service Management (ITSM)
36th
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.3%, up from 1.8% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Anoir LOUHICHI - PeerSpot reviewer
Integration flexibility and informative dashboards enable effective workflow management
Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
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Rajendra Karad - PeerSpot reviewer
Provides superior visibility and efficiency with excellent analytics capabilities
What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance. SolarWinds Service Desk is a quite matured product now, making it one of the best options on the market. The incident management feature is aligned to the ITIL framework. The asset management feature is also a very thoughtful framework they have implemented. Right from onboarding an asset till scrapping it, the complete lifecycle is cleanly maintained within the system itself. All the approval chains, their logs, and even the contract information have been made very easy for the users to maintain. The knowledge base feature is an out-of-the-box knowledge base, and additionally, we can integrate our own DMS. Machine learning is something that they have been following, and we can integrate an external DMS with that, which helps in searching SOPs and even the global knowledge base over the internet, allowing it to be searched within the same single window itself. Change management in SolarWinds Service Desk is linked with the service catalog, and since it also has a service portal, a self-service portal for users, introducing a service catalog that's integrated with the change management actually completes the flow and makes life easier for IT administrators.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to use and has a user-friendly interface"
"The integrations are quite simple and clear."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."
"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."
"It is easy to set up."
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
More Ivanti Neurons for ITSM pros
"The solution is very stable."
 

Cons

"Support needs improvement in terms of responsiveness and timeliness."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"There's a lack of integration with other products. This needs to be improved."
"There could be an improvement in the ability to easily integrate other systems without extensive development."
"They could provide product integration with popular platforms."
More Ivanti Neurons for ITSM cons
"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."
 

Pricing and Cost Advice

"The product is affordable for small businesses."
"The price is on the higher side. The support is included in the standard licensing fees."
"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Educational Organization
9%
Government
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
See all answers
What needs improvement with Ivanti Neurons for ITSM?
There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.
See all answers
Ask a question
Earn 20 points
 

Comparisons

ServiceNow vs Ivanti Neurons for ITSM Logo
ServiceNow vs Ivanti Neurons for ITSM
Compared 25% of the time
JIRA Service Management vs Ivanti Neurons for ITSM Logo
JIRA Service Management vs Ivanti Neurons for ITSM
Compared 8% of the time
BMC Helix ITSM vs Ivanti Neurons for ITSM Logo
BMC Helix ITSM vs Ivanti Neurons for ITSM
Compared 7% of the time
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM Logo
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM
Compared 7% of the time
Vision Helpdesk vs Ivanti Neurons for ITSM Logo
Vision Helpdesk vs Ivanti Neurons for ITSM
Compared 7% of the time
More Ivanti Neurons for ITSM Competitors
ServiceNow vs SolarWinds Service Desk Logo
ServiceNow vs SolarWinds Service Desk
Compared 54% of the time
Samanage vs SolarWinds Service Desk Logo
Samanage vs SolarWinds Service Desk
Compared 46% of the time
More SolarWinds Service Desk Competitors
 

Product Reports

Buyer's Guide
Ivanti Neurons for ITSM
August 2025
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
Buyer's Guide
IT Service Management (ITSM)
August 2025
SolarWinds Service Desk reportDownload SolarWinds Service Desk product report
 

Also Known As

HEAT Service Management
No data available
 

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds
 

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Information Not Available
Buyer's Guide
Ivanti Neurons for ITSM vs. SolarWinds Service Desk
August 2025
Free Report: Ivanti Neurons for ITSM vs. SolarWinds Service Desk
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.