Ivanti Autonomous Endpoint Management vs Motadata ServiceOps comparison

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Ivanti and Motadata are both solutions in the IT Asset Management category. Ivanti is ranked #4 with an average rating of 8.0, while Motadata is ranked #53. Additionally, 97% of Ivanti users are willing to recommend the solution.

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Executive SummaryUpdated on Aug 4, 2026

Motadata ServiceOps and Ivanti Autonomous Endpoint Management compete in the IT service and endpoint management category. Ivanti has the upper hand with its superior feature set, while Motadata is noted for its competitive pricing and customer support.

Features: Motadata ServiceOps offers integrated asset management, ticket management, and efficient IT service operations. Ivanti provides automated patch management, vulnerability assessment, and support for various operating systems with a strong emphasis on endpoint security.

Ease of Deployment and Customer Service: Motadata ServiceOps deploys conveniently with minimal infrastructure, providing excellent customer support. Ivanti's deployment requires more time for integration due to its comprehensive feature set, though it offers extensive documentation and support resources.

Pricing and ROI: Motadata ServiceOps is cost-effective, emphasizing positive ROI with low setup costs. Ivanti, while more expensive, promises higher returns through its robust feature set and increased endpoint security.

To learn more, read our detailed IT Asset Management Report (Updated: September 2026).

Buyer's Guide

IT Asset Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2882148

Director at a tech vendor with 501-1,000 employees

Automated onboarding has saved hundreds of hours and now standardizes device security globally

In terms of how Ivanti Neurons for UEM can be improved, I think there's potential for automation of some repetitive tasks. The device provisioning process has already become very close to zero-touch, but the patch deployment is still scheduled and policy-driven. As a result, I believe we can reduce endpoint administration further. I also think the number of integrations and the scalability of the tool can be improved, along with customer service, as we've encountered some issues in certain countries. Regarding the needed improvements, particularly concerning integrations or customer service challenges, we have had problems with integration with some third-party tools requiring additional configuration and testing. Occasionally, we also experienced delays between systems, particularly with user group changes and device compliance updates. The accuracy and reliability of output from Ivanti's AI can be improved. We notice that the AI-driven insights are useful, but there are anomalies and some false positives. Since we are still in a validation period, I cannot provide a definitive mark, but I believe that accuracy should be enhanced, especially for more complex and environment-specific issues where human intervention is still needed.

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reviewer1634292

Technical Officer at a tech services company with 11-50 employees

Responsive technical support and an easy initial setup but needs better asset management

We found the initial setup to be surprisingly straightforward. It's not overly complex and difficult, and the ease of setup is a great selling point. We started to do it on our own as it was so straightforward. There is a beginner's guide on their website which you can use. It's a very good toolbox and very useful. Basically, all you need to do is start up your virtual machine inside or outside, put in some passwords, and run one or two commands as directed and it's up and ready to go. The only thing that may take a while is the configuration process. Otherwise, the deployment is relatively fast. In about two weeks it's completely done. We have two or three people involved in the maintenance aspect of the product

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There is a very accelerated learning curve on the platform."

"IQ Bot is a valuable feature. It processes unstructured data to structured data. It helps me by making tasks less time consuming. It reduces the effort it takes versus manually."

"The ability to find objects easily through the 'Capture' option saves your time most significantly."

"Most of the features of Automation Anywhere (AA) are good, but one big feature which I really like is its OCR (optical character recognition) feature."

"When I compare it with other RPA tools, Automation Anywhere seems pretty good. It's a user-friendly tool. Anyone can easily understand it. If there is an error, you can easily debug it from the developer level. In Automation Anywhere, the error handling happens in the easiest way. In case of an error, we send an email. It's not too difficult code to understand. There's only beginning and ending error handling, which is easy to understand."

"We work on SAP as well as many other internal platforms, and this solution can very easily be moved between them."

"Object cloning is one of the main features that are using. We are very happy with it. as It has enabled us to capture a lot of things on screen and use them."

"We have been able to reduce the amount of repetitive tasks completed by operations, allowing individuals to move onto tasks which cannot yet be automated."

More Automation Anywhere pros

"Ivanti Neurons for UEM has positively impacted my organization by enabling faster patch deployment, quicker identification of non-compliant devices, and less time spent on manual endpoint administration."

"Ivanti's unified platform for IT and security operations helps streamline processes, especially because the manual intervention of having to constantly monitor, update, and maintain endpoints and applications has significantly reduced by leveraging Ivanti Neurons for UEM."

"The remote device management feature has helped our remote work strategy because manual intervention is not needed, allowing us to have real-time insights, policy enforcement, and strong security with patch management."

"From the reporting we receive, we perform patching updates every week with no tickets or complaints from users saying they dislike it or their computers were abruptly restarted."

"We have very good technical support; when we had big issues, the support was fantastic, I have nothing to complain about, and it was important for us to have that level of security from the company."

"The products are quite good when they are operational."

"For those looking into using Ivanti Autonomous Endpoint Management, I would recommend just going for it, as it is the best tool available in the market right now with all the features, and despite needing a few improvements, I encourage people to use it."

"The most valuable features of MobileIron UEM are tunneling and enterprise integration."

More Ivanti Autonomous Endpoint Management pros

"The documentation for beginners is easily available online and very useful."

"Due to this product, we've been able to improve our IT services and how we work."

Cons

"Automation Anywhere (AA) has a lot of stability issues. It needs a lot of maintenance."

"The quality and response time of the support, even on Sev-1 tickets, is not satisfactory."

"Automation Anywhere should improve its OCR command, as it's my observation that I have faced data loss or improper data being extracted."

"If I want to do something that is more purely business-related and is somewhat complex to write or is nuanced, I sometimes have trouble implementing that inside of the Automation Anywhere script. I feel limited at times with some of the looping and some of the branching and some of the ways to make procedure calls when I have a complex business issue."

"Many of our clients would want to see scalability in pricing, and while I could say cheaper, that's part of it."

"The support and user community need improvement."

"The scheduling is a little difficult at times. Rather than setting up individual instances, it would be really nice if we had the ability to set repetitive jobs easily. Right now, if you want a job to run every 15 minutes, you have to schedule it a lot of times. I'd rather have the ability to just say 'run every 15 minutes.'"

"They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features."

More Automation Anywhere cons

"The biggest problem that I have with technical support is that it is not regional and we are dealing with time differences."

"I have not seen a return on investment with Ivanti Autonomous Endpoint Management."

"An improvement Ivanti Autonomous Endpoint Management needs is a dashboard that shows which devices are not in sync or a proper dashboard that displays all telemetries related to machines with high CPU, RAM, missing patches, or those needing attention, or a health check."

"The integration between the MobileIron and Advanced Neurons isn't completely in sync, and we're still working on that."

"We have had problems with integration with some third-party tools requiring additional configuration and testing."

"The price being quite high and the limited container storage are areas that have room for improvement."

"To improve Ivanti Autonomous Endpoint Management, I believe we should focus on automating recurring problems, improving detection, and measuring results."

"I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high."

More Ivanti Autonomous Endpoint Management cons

"Asset management aspects of the solution need work."

"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."

Pricing and Cost Advice

"In terms of monetary savings, we automated a bot in three days that has saved us $30,000 in costs."

"It is the most economically friendly and it provides you with a lot of functions."

"The price is very reasonable."

"It is affordable for us."

"Automation Anywhere's pricing falls within the mid-range, but the long-term benefits outweigh the initial investment."

"Its usage is expensive for us because my user base is mostly in Manila and KL. The unit cost of labor is cheaper there than in the U.S. or Australia, which puts a bit more stress on how to get a positive ROI while continuing to use it."

"Our licensing costs are setup on an annual basis."

"On a yearly basis, our licensing costs are about $80,000. There are no additional costs beyond the standard licensing fees."

More Automation Anywhere pricing and cost advice

"The license can get expensive if you have a lot of nodes."

"While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface."

"My impression is that MobileIron is very expensive."

"For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD."

"The solution is expensive compared to other products."

"The price of MobileIron UEM is very good."

"The solution is affordable."

Information not available

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Comms Service Provider

10%

Financial Services Firm

Outsourcing Company

Manufacturing Company

Construction Company

16%

Outsourcing Company

10%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	11
Large Enterprise	30

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for UEM?

My experience with pricing, setup costs, and licensing is that it is quite high.

See all answers

What needs improvement with Ivanti Neurons for UEM?

Ivanti Autonomous Endpoint Management can be improved by allowing me to drive optimization, proactive monitoring, and...

See all answers

What is your primary use case for Ivanti Neurons for UEM?

My main use case for Ivanti Autonomous Endpoint Management is support. I use Ivanti Autonomous Endpoint Management in...

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Comparisons

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Compared 11% of the time

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Compared 3% of the time

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Compared 3% of the time

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Compared 23% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Ivanti Autonomous Endpoint Management

September 2026

Ivanti Autonomous Endpoint Management report

Download Ivanti Autonomous Endpoint Management product report

Buyer's Guide

IT Service Management (ITSM)

September 2026

Download Motadata ServiceOps product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Ivanti Neurons for Patch Management,Ivanti Neurons for RBVM,Ivanti Neurons for VULN KB,Ivanti Mobile Threat Defense,Ivanti Neurons for Spend Intelligence, Ivanti Neurons Patch for Intune, Ivanti Neurons for EASM

Motadata IT Service Management, Motadata ITSM

Interactive Demo

Automation Anywhere

Ivanti

Motadata

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Ivanti Autonomous Endpoint Management leverages AI-powered automation for comprehensive endpoint control. It offers centralized management, real-time visibility, efficient patch deployment, and supports diverse operating systems.

Ivanti Autonomous Endpoint Management integrates AI-driven automation, providing a unified dashboard for streamlined IT operations. Its features include efficient patch management and real-time device monitoring, enhancing IT security and compliance. While comprehensive, improvements in dashboard simplicity, third-party integration, and AI feature clarity are desired. It serves multiple operating systems for seamless operation across various devices, and while effective, enhancements in UI navigation and reporting are suggested. Companies find it vital for centralized device management, compliance enforcement, and automated IT task handling.

What are the most important features?

AI-powered Automation: Reduces manual work through intelligent automation.
Centralized Management: Unified control of devices from a single interface.
Real-time Visibility: Instant access to device status and operations.
Efficient Patch Management: Prioritizes and automates patch deployments.
Neurons Bots: Automates complex IT processes, enhancing efficiency.

What benefits or ROI should users look for?

Time Savings: Automation reduces manual task duration significantly.
Improved Compliance: Ensures security protocol adherence with ease.
Streamlined Operations: Centralized management simplifies IT workflows.
Enhanced Security: Effective patch management reduces vulnerability risks.
Device Health Monitoring: Supports continuous oversight of device status.

In industries like finance, education, and healthcare, Ivanti Autonomous Endpoint Management is deployed for managing diverse device environments. It's used for securing sensitive data, ensuring compliance in regulated industries, and optimizing IT service desk operations. Its capabilities aid in provisioning devices and maintaining an up-to-date inventory, crucial for sectors with stringent security requirements.

Ivanti

Motadata ServiceOps is an AI-enabled, ITIL v4-aligned IT service management platform that unifies the service desk, IT asset management, and patch and package management on a single product. It runs on Motadata's Deep Learning Framework for IT Operations (DFIT) and integrates natively with Motadata ObserveOps, so observability alerts can open and close tickets in one workflow.

ServiceOps is dual-certified: PinkVERIFY from Pink Elephant and PeopleCert ATV (ITIL 4 compliant across 12 practices). It deploys as SaaS, on-premises, private cloud, or public cloud, which suits regulated industries with data-residency needs. AI is built into every module rather than sold as an add-on, covering ticket routing, smart suggestions, and SLA automation. A 30-day free trial is available.

What are the main modules in Motadata ServiceOps?

Service Management: ITIL v4-aligned service desk covering request, incident, problem, change, release, project, and knowledge management, with AI-driven ticket routing based on skills, workload, and availability.
IT Asset and Configuration Management: Full asset lifecycle from procurement to disposal for hardware, software, non-IT, and consumable assets, backed by a unified CMDB that maps configuration items and their dependencies.
Patch and Deployment Management: Automated patch discovery and deployment across Windows, macOS, and Linux, plus package and Windows registry deployment, with test-group rollout and approval workflows.
Agentic AI and Orchestration: AI classification, smart ticket assignment, and a workflow engine that automates approvals, notifications, and SLA actions across requests, problems, changes, and releases.
MSP Edition: Multi-tenant support for managing several entities or customers from one instance, with client isolation and branded self-service portals.

What should users look for in reviews for ROI?

Tool Consolidation: Check whether reviewers replaced separate service desk, asset, and patch tools with one platform, and what that did to total licensing cost.
Cost Against Enterprise Suites: A recurring theme in reviews is comparable ITSM capability at lower cost than large vendors. Look for reviewers who name the suite they switched from and the saving they saw.
Automation Impact: Look for reported ticket deflection through self-service and virtual agents, and faster resolution after AI-based routing.
Deployment and Compliance Fit: Assess how the on-premises and private-cloud options, audit trails, and dual ITIL certifications held up in regulated environments.

Industries and sample customers

Motadata ServiceOps is used across manufacturing, BFSI, government, healthcare, telecom, and education, and extends beyond IT into HR, facilities, and finance through enterprise service management. Named deployments include Nuvoco Vistas Corp Ltd in manufacturing and Central Bank of India in banking, alongside telecom enterprises.

Motadata

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Frontier Airlines

DP World Tehchnology Communication and Information Technology Regulatory Authority (CITRA) Chhattisgarh Infotech Promotion Society (CHiPS) BTN RADWIN Airtel

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